similar to: Queues without music on hold ?

Hi, Anyone knows if there is a way to play a list of sound file in a round robin mode (at specific interval) while someone in waiting in moh in a queue? Ok, you enter a queue and wait listening to moh, every X minutes a sound file is played from a list of sound files to be played. If that possible and if so how? Thanks for any pointers. Andre

Hello list, after the last time that mpg123 wen ballistic on our production system, we decided to skip mp3 playback altogether and to go for raw files. After half an hour playing with mpg123 and sox parameters in order to translate a mp3 file to a wav file that can be streamed back through * with no need for an mp3 decoder, I thought I'd post the result to the list to avoid wasting

Thanks for the quick response! I read about logrotate at voip-info.org but I didn't quite understand it. I'm no asterisk/linux expert unfortunately. First of all. What exactly does happen when I run: /usr/sbin/asterisk -rx 'logger rotate' Does it clear the file and create a new one? Can I run this manually without any interruption in the system? And what does the script do? I

Greetings, all. I would like to record calls that are entered into queues and I'm not quite sure how to do it. Here's how I'm currently set up: - Call comes in and is placed into Queue #1 (which rings all phones for 15 sec). - If call drops out of this queue, it is placed into Queue #2 (which plays MoH until the call is picked up). I've tinkered with MixMonitor and I have my

Hi, Will Keypress option will work when am in the queue and hearing MoH? Lets say a caller is waiting in queue and while he is hearing MoH, can he key in some DTMF and go to some other queue? is that possible? Regards -------------- next part -------------- An HTML attachment was scrubbed... URL:

Greetings, list! My boss would like some statistics on how many calls are answered out of specific queues during a given time period, and I'm not sure how exactly to obtain those stats. Here's how our queue system works. 1) Call comes in and enters our 'ring' queue where the phones ring for 15 seconds (caller hears the standard ring tone). 2) After 15 seconds, the caller

Hi, I've been reading all I can on Google (and Asterisk TFOT book) looking for ideas on how to implement an automated blacklist feature. I would like to automatically blacklist a incoming number based on timestamp and count information. For example, if I get a prank call from the same number 5 times within 15 minutes, I want my dialplan to automatically blacklist this number. Should I be

Hello list, I have prepared a small tutorial today that deals with how to avoid Asterisk rebuilding DTMF tones when using it to connect industial appliances that use DTMF. You can find it at: http://astrecipes.net/index.php?n=248 I know it isn't everybody's piece of cake, but I thought somebody could be interested as well :) l. -- Home of QueueMetrics -

Hello all, A client of us, needs a queue monitoring system. In realtime he needs to now the PRI status, the agents logged in and logged out, the number of received calls by agent, ....,etc. I am not a call center specialist and i want to find a call center software to offer to my client that fits his needs. I need a monitoring solution for incomming and outgoing calls and a queue management

Hello list, I have been working lately on a small CDR parsing utility, and would like to do some performance testing on it. I am looking for some - possibly large - real-life Asterisk CDR datasets to run some performance monitoring. Anybody's got some CDRs that can be shared? Thanks in advance, l. -- Loway Research - Home of QueueMetrics http://queuemetrics.com

Hi there, Does anyone know how to setup an overflow queue? When a call rings on the queue A, if all agents were busy, the call goes to the queue B. If all agents in queue B were busy, then the call stays on both queues until somebody answers it. I think this is a basic ACD feature available on most PBX that support ACD functionality. Does anybody knows how to do it with asterisk??

Trying to figure out the best way to pull an active call out of a queue by unique id and put it on hold. I don't want to put it on hold on the agent's phone but I want it to be pulled away from the agent's phone and into Asterisk limbo somewhere. Shortly after I want to pull the same call out of limbo and redirect it back to either the same agent or another. I was thinking about call

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Hi, I'm running 1.2 beta1 in a mini call center. I have 3 queues with 10 operators, and I'm running into some trouble because when all the operators are busy answering call asterisk still sends them more, resulting in a "beep beep" (call waiting) over and over again in Xlite audio. An easy solution woud be the use of a "single line" user agent, like firefly, still

Hi list, I have a client with a strange requirement: putting a noise gate on the Asterisk channel. For those who are not familiar with them, noise gates are used in musical instruments to avoid entering low-level noise into the amp system. What they basically do is, they measure the volume of the channel, and when it's too low they just let the channel close, i.e send perfect silence,

Hello I'm trying to use an AGI that returns the queues status (numbers of available agents, etc ), but I'm having some problems with it (it's still very buggy). Is there any AGI repository with source code samples? Had anyone used an AGI to check queues and agents status? Thanks regards Joao Pereira -- StarTel - A Rede Livre Joao Gomes Pereira www.startel.pt +351 304500650 sip:

Hi all, I need some advice - I have been working on originating multiple calls using AMI and then joining them. What I want to do is: - dial call 1 (where the caller is in a "channel" format, like SIp/1234 or Local/1234 at ext) and "park" it somehow - dial call 2 (where again the caller is in channel format) and join it to the previous call. As a requirement, I cannot use the

Hello list, I have prepared a couple of new tutorials you may find interesting: - Installing an Asterisk 1.4 beta system - at http://astrecipes.net/?n=216 - Installing the Digium's Asterisk GUI for 1.4 - at http://astrecipes.net/?n=217 It's nothing too complex, but you may find them interesting, especially the new Asterisk GUI. Any comment is welcome - the site is a wiki, so feel

Anyone thought about something like outgoing queues? I mean, having same info that has for inbound queues but for outbound calls, and grouping members there. For example, before using dial application put an app outqueue that get all the statics. Talked time, member status, last call, completed calls, failed calls, reset statics, and maybe some more. So its possible to get more control and has

I agree with these fella's, this is a piss poor way of fixing it. I only know of one call center that used static agents, mostly because they were sold a peice of crap and they had no idea how to use it the other way. I think you will find the majority of call centers are callback centers. This decision has taken Asterisk out of the realm of providing reasonable call center solutions. VIVA