Displaying 20 results from an estimated 30000 matches similar to: "Need help on AgentCallbackLogin()"
2007 Feb 13
3
AgentCallBackLogin vs AddQueueMember
I am developing an ACD front end using Asterisk 1.2.14. I heard that AgentCallBackLogin will be deprecated in future version of *.
Is this true? If it is, how can I use AddQueueMember to replace AgentCallBackLogin? I mean to login an agent in multiple queues at once. I have multiple queues and a lot of agents defined in queues.conf and agents.conf. Each agent may login more than one queue. It
2005 Jun 07
0
AgentCallbackLogin (logout)
Hi
Trying to get logout by dialling an extension sorted
out.
Thought the it worked was agent logs in and logs off
on an extension clears any previous agents currently
on that extension like:
1. agent 1 login to extension1
2. agent 2 login to extension1
3. agent 2 logout
agent 1 and 2 logged out
Is this how it should work? I am using current cvs.
Thanks
Jack
agent => 0,,nullagent
agent
2009 Feb 18
0
AgentCallbackLogin via dialaplan and device state
With the 1.4 series I see that AgentCallbackLogin is deprecated and that
to get the functionality it is suggested that it be implemented via
dialplan.
I've read through and followed the examples near as I can tell. Agent
login/logout works fine with the agents being added to their respective
queues and offered calls from the queues to which they've been added.
The catch however is with
2007 Feb 13
1
Using Dynamic Groups instead of AgentCallbackLogin - how to log which agent took the call?
Hello all.
I'm setting up a new call center PBX using * v1.4, and figure it's better to
go with AddQueueMember over AgentCallbackLogin. The functionality of
AgentCallbackLogin still works, but without a firm idea of how long it will
be in the codebase, I'm wary of building a system on top of it.
The basic mechanics work, but I'm having some trouble on logging. With
2004 Jan 02
2
AgentCallbackLogin.
Dear Forum,
I'm using the AgentCallbackLogin function to log my agents onto multiple
call queues.
exten => 3001,1, AgenCallbackLogin(1001,@sip). This works very well.
I can not work out how to log them back out? On of the forum members was
kind enough to point me into the directions of 'dial a null extension and
press * to logout'.
I don't seem to be able to translate
2006 Dec 01
0
Problem with agent AgentCallbackLogin()
When I use AgentCallbackLogin() function to login an agent, I got following warning message saying the agent is not valid for auto login while my other extensions work fine for this function.
Does anybody know why? This extension has the same settings as the other ones like agents.conf and queues.conf.
Here is the message from asterisk:
-- Executing
2005 Feb 02
0
RES: AgentLogin / AgentCallbackLogin transfer pro blem
Hmm i found the problem... I?m using a Grandstream BT100. The transfer just
works in a queue if I first acknowledged the call using the # key, and then
press the TRANSFER key in the Grandstream.
In the asterisk console I receive a:
-- SIP/4002-4563 acknowledged
Then I can transfer the call... Weird because i?m using ackcall=NO in
agents.conf ...
Diego Magalh?es
diego@redetaho.com.br
+55 24
2005 Sep 17
2
AgentCallbackLogin and calling outside
Hi,
I have a small callcenter with 3 agents who login using
AgentCallbackLogin. They normally receive calls, but needs to call
outside also. When they call outside, though they are busy the "show
agents" shows them as available, and calls gets routed to them. How can
I make them busy when they call outside.
Also they also need to move out for couple of minutes or to send a mails
2005 Feb 02
0
AgentLogin / AgentCallbackLogin transfer pro blem
Which kind of transfer do you use?
Try using the # transfer.
Hope that helps..
Guido Hecken
-----Urspr?ngliche Nachricht-----
Von: Diego Magalh?es [mailto:diego@redetaho.com.br]
Gesendet: Mittwoch, 2. Februar 2005 17:21
An: asterisk-users@lists.digium.com
Betreff: [Asterisk-Users] AgentLogin / AgentCallbackLogin transfer problem
Hello guys,
I?m running Asterisk CVS-HEAD-02/01/05-12:22:46 and
2005 Feb 02
0
AgentLogin / AgentCallbackLogin transfer problem
Hello guys,
I?m running Asterisk CVS-HEAD-02/01/05-12:22:46 and having a problem with
call transfers using the cmds AgentCallBackLogin and AgentLogin
First Case (using cmd AgentCallbacklogin):
When the incoming call comes and enters the queue, the agent logged
in answer the call. But when I try to transfer this call to another agent,
the incoming call is dropped. I don?t receive any error
2006 Dec 20
3
AgentCallbackLogin() deprecated in 1.4
Hello all,
I've seen that the application AgentCallbackLogin()has been set to deprecated in version 1.4. So I've done some tests based on the tutorial "queues-with-callback-members.txt" coming with version 1.4.
What's not clear for me is what is happening to agents.conf, it seems that it's no longer needed, and I have to define my agents using variables in
2006 Dec 20
1
Agentcallbacklogin deprecation
I agree with these fella's, this is a piss poor way of fixing it. I
only know of one call center that used static agents, mostly because
they were sold a peice of crap and they had no idea how to use it the
other way. I think you will find the majority of call centers are
callback centers. This decision has taken Asterisk out of the realm of
providing reasonable call center solutions. VIVA
2005 Sep 06
1
Queue AgentCallBackLogin
Hi All,
I'm having trouble setting up a queue: I'm using AgentCallBackLogin to
login in the queue, but:
1 - When an agent answer the call and another call arrive his phone
rings again.
2 - When no there are no one answer the queue the system goes to
voicemail of agent 1234
I'm using asterisk-1.2.0-beta1.
My configuration is below,
Any ideas?
Many thanks,
Joao Antunes
2005 May 17
1
Agent Login/Logout
This may be a stupid question, but I couldn't find anything on the
wiki about it or on google.
I have about 5 agents in my call center. I want them to login using
agentcallbacklogin. The reason being is that I don't get so many
inbound calls. We mostly make outbound calls. Therefore, during the
times where we don't get calls, I want my agents to manually dial
out. When calls
2007 Jun 07
1
AddQueueMember vs AgentCallbackLogin
Hi,
I'm currently migrating to 1.4 and have problems changing deprecated
AgentCallbackLogin to AddQueueMember.
I have dynamic queues and dynamic agents (MySQL Realtime), and
pseudo-dynamic agents.conf (with huge amount of possible agent
numbers).
Agent login is done trough manager API:
* AgentCallbackLogin
* QueueAdd
In 1.4 seems AddQueueMember can do all the same, but there is no such
2006 Nov 27
1
AgentCallbackLogin deprecated?
I would like to know if AgentCallbackLogin will be discontinued anytime
shortly in Asterisk 1.4.x . I've read a page in voip-info that said so [1],
but it was not an official announcement. I have to be sure, because I'm in
the process of setting up a medium-to-big callcenter with Asterisk and
calling the agents when a call is placed in a queue is a requisite (I've
also read it can be
2005 Aug 20
0
Re: Asterisk-Users Digest, Vol 13, Issue 131
Hello
I have problem with transfer call if using ACD
When i using ACD with agent and queue setting, i cannot monitor call and transfer call. this's my setting
- i have 2 IAX phone (phone number as 201, 202), agent.conf
agent => 1001,4321,member 1
agent => 1002,4321,member 2
agent => 1003,4321,Tin
then, queues.conf
[MyQueue]
music=default
strategy=ringall
timeout=30
retry=5
2004 Apr 08
0
AgentCallBackLogin agent-incorrect play right away
I've been working on setting up a few queues and agents for use in our
upcoming call center. Agents can log in and customers can call in and be
routed properly, but I've run into one strange issue. When an agent
dials 98 to login the "agent-incorrect" file is played, then the agent
can login as normal. Searching the archives I found this issue brought
up in Feb '04 :
2006 Apr 12
1
Callback Agents and Dial 'g' option
I'm unable to get the Dial option 'g' to work with callback agents. The plan is
to use it so that I can redirect a customer to a menu so they can rate the call
they just had with the agent. However, when the agent hangs up the call does
not continue in the dialplan.
I login with the agent. Call joins the queue. The agent and call get
connected. The agent hangs up and the call
2005 Jun 08
3
AgentCallBacklogin (logout continued...)
Anyone know if
- it is possible to limit 1 agent per extension where
the last agent to log in overrides any previous agents
or
- a Command/application to clear all agents logged in
on extension
Does this look like it would require a custom mod to
do it?
J
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