similar to: Queue - how to provide a caller ringing tone when some agent become available

Hello, I am looking for a way to control another legacy PBX from Asterisk using a CTI interface. Are you aware of any legacy PBX CTI control card that can be controlled by Asterisk? I have an Avaya PBX with CTI interface and researching if I can connect Asterisk to this. :-) Thanks for any hints. -- - David Hajek Daktela - VoipObchod http://www.daktela.com/ http://www.voipobchod.cz/shop/

Hi, I have several agents, who all log into multiple queues. What I want to happen (but doesn't seem to be) is: Agent 5 is logged into queues 1,2,3 Agent 4 is logged into queues 1,3 A call comes into queue 1, and goes to agent 5. Agent 5 answers the call and finishes it. A call comes into queue 3. I want this call to go to Agent 4, as opposed to going to agent 5 (which is what it is doing

Hello, Polycom ip soundpoint support ACD login/logout . Can we configure asterisk with polycom ACD support? Regards Harry ___________________________________________________________________________ Nouveau : t?l?phonez moins cher avec Yahoo! Messenger ! D?couvez les tarifs exceptionnels pour appeler la France et l'international. T?l?chargez sur http://fr.messenger.yahoo.com

<asterisk-users@lists.digium.com>Asterisk 1.4 I have strategy= leastrecent and autofill = yes I have 2 agents, one is answering a call and the other is free and have some calls waiting in the queue. Only when the first agent hangup the second agent receive the first call in the queue. It happends some times. This behavior still happend in 1.4.1 version. Thanks a lot. -------------- next

I've noticed that when app_queue.so is reloaded(or just a reload command is used) that all queue members that were paused are automatically unpaused. Is there a workaround for this? (Note, I use statically defined callback agents). --johann

When a caller in the queue is connected to an agent, the call is placed to the extension and context specified using Agentcallbacklogin. This allows for me to add extra things to the diaplan *before* calling the agent. Now, I want to be able to use a device, rather than agents. So I can use addQueueMember and add my SIP device. However, I still want to do a couple of things before the device

Hi, I use asterisk 1.8. My issue is : I have the same SIP members added to two queues. I use realtime configuration and has set the field ringinuse=0 for both the queues. But if an extension is answering the call in one queue, and some new call comes in the second queue, still that extension is ringed. In the queue_log table I am getting RINGNOANSWER events each second for the extension until

Hi all, I am seeing a strange problem with Asterisk queue. I am not sure if it's my configuration which is wrong or there's something with Asterisk. I am using Asterisk 1.4.2 and i have a queue with one MGCP member. When i tried to call the extension number directing to the queue, the MGCP phone is not ringing. However, it is fine to call the MGCP phone directly. The strange thing is

Does anyone know what can cause queue members to go into a status of "Unknown"? pbxtel-01*CLI> queue show cs has 2 calls (max unlimited) in 'rrmemory' strategy (24s holdtime), W:0, C:447, A:20, SL:91.7% within 60s Members: SIP/1405 (dynamic) (Unknown) has taken no calls yet SIP/1420 (dynamic) (paused) (Not in use) has taken no calls yet SIP/1442

Hey guys, i'm wondering if there is any good way to get app_queue working in real roundrobin strategy. The idea is to specify a call list of, lets say, 3 agants. Those agents should always be called in the correct defined order. So all calls have to get the following agent priority: 1st Agent -> 2nd Agent -> 3rd Agent I've actually solved that by defining penelty for the accounts,

Hi, If an agent doesn't take a call.. is there some way I can PAUSE them instead of logging them out?

Hi, I want to setup a pause/break between calls coming from a queue to an agent. If an agent is logged in only in one queue the wrapuptime parameter works. But what can I do if the same agent is in more then one queue? I found no parameter to configure a pause after a (incomeing) call and the next call (asterisk CVS-HEAD-04 / polycom ip500 sip phones) thanks a lot for help ciao, morel

I'd like for our custom soft phone to be able to know what queue, and/or what DID is calling an Agent's phone before the agent picks up. The agent is using the AGENTCALLBACKLOGIN. One agent can be in multiple queues so it would be nice if they could get a pop up window telling them who's on the line before they pick up and hear the announcement telling them that. I'd like

I need to send calls to a bank of servers in a round robin fashion. Has anybody implemented this in dialplan language? If not, in some other fashion. </edg>

Hi All I've got an asterisk system, using a couple of Xorcom Astribanks to provide FXS ports. (I'm using the zaptel 1.2 branch, if that matters) I've noticed that the ringing volume is a lot louder than on our old phone system, and people are starting to complain it's too loud. (This is the noise the phone makes when it rings, not the noise in your handset when you ring

I recollect that there used to be a fixed, finite limit to the number of call groups that could exist. Does anyone know if that limitation still exists in 1.2.1, or maybe where I could look in the code to find out if it's a fixed length array or not? Thanks. Doug.

Using 1.0.9: If I have: exten => s,1,Dial(SIP/5555&SIP/12345@192.168.1.1) How can I return the DIALSTATUS variable for the second SIP channel ONLY if the second SIP channel is busy, regardless of the dialstatus of the first SIP channel? What I want is, if the second SIP channel is busy go to n+1 or n+101 regardless of the status of the first SIP channel. tia

I'm pretty sure I already know the answer to this, but... Is there a way to copy/transfer/replicate sip subscriptions from one asterisk system to another, for the purposes of HA? You coudln't even write a script to do it I don't think. You can do an 'asterisk -rx sip show subscriptions' but there'd be no way to repopulate it on a second system. Yes/No? Doug.

Hi, I'm writing a Java client/server application that talks to the Asterisk manager interface via the asterisk-java stuff. The idea being it will give you an app to run on your desktop that monitors your phone essentially. Once I've got something vaguely working it will be released under the GPL and hopefully people will contribute to it etc... As part of this, I'm currently

Hi, I have several Polycom 501 connected to asterisk. The phone has an ACD-login function that I'd like to use. But I can't find find much information about this. I've read a post on bugs@digium (http://bugs.digium.com/view.php?id=6119) about this function but I'm not really clear on if this is actually working or not? Has anyone actually used the Polycom ACD-login function