similar to: Single agent multiple queues....

Hi, If an agent doesn't take a call.. is there some way I can PAUSE them instead of logging them out?

Can anyone explain why when I hit * (as in *2 to transfer) a call that has come to me in a queue asterisk disconnects the call? All I have to do is hit "*" and the call drops.

Hi, I'm writing a Java client/server application that talks to the Asterisk manager interface via the asterisk-java stuff. The idea being it will give you an app to run on your desktop that monitors your phone essentially. Once I've got something vaguely working it will be released under the GPL and hopefully people will contribute to it etc... As part of this, I'm currently

Hi, I am looking to configure asterisk queues in off-hook mode, that is, the agent calls into the system and stays connected to this call, when new customer calls, he is redirected to the queue which should distribute to connected agents. is this possible on teh actual app_queue or we would need to implement it using ARI. Thanks in advance.

When a caller in the queue is connected to an agent, the call is placed to the extension and context specified using Agentcallbacklogin. This allows for me to add extra things to the diaplan *before* calling the agent. Now, I want to be able to use a device, rather than agents. So I can use addQueueMember and add my SIP device. However, I still want to do a couple of things before the device

Hi, I'm a little bit stuck with Queue app. I'm putting callers into the queue and have them hear music on hold when all (static) agents are busy. This is easy. But when agent become available I want the caller to hear a ringing tone (with message that his call has been routed to the support representative). Is this somehow doable? Thanks, David

Hello, Polycom ip soundpoint support ACD login/logout . Can we configure asterisk with polycom ACD support? Regards Harry ___________________________________________________________________________ Nouveau : t?l?phonez moins cher avec Yahoo! Messenger ! D?couvez les tarifs exceptionnels pour appeler la France et l'international. T?l?chargez sur http://fr.messenger.yahoo.com

Hi all, I am seeing a strange problem with Asterisk queue. I am not sure if it's my configuration which is wrong or there's something with Asterisk. I am using Asterisk 1.4.2 and i have a queue with one MGCP member. When i tried to call the extension number directing to the queue, the MGCP phone is not ringing. However, it is fine to call the MGCP phone directly. The strange thing is

I need to send calls to a bank of servers in a round robin fashion. Has anybody implemented this in dialplan language? If not, in some other fashion. </edg>

Hi all, I am having the following trouble with recording calls: When calls come into the support line did number, the call starts to record on the first queue, but appears to hang up when the call actually connects to the engineer (ie I see "got hangup request" on the cli and then mixmonitor ends.) I am guessing this has to do with the announce file that is played to the engineer

I upgraded to 1.2.9.1 today. It was working fine until after lunch. After running since 8am it stopped around 1pm. People could still call in on our PRI via Zap. But, you couldn't use the dialplan (would just sit there)... the queue went to dead air.. and 'show agents' 'show queues' 'zap show channels' did nothing.. just returned back to the asterisk prompt with no

I've noticed that when app_queue.so is reloaded(or just a reload command is used) that all queue members that were paused are automatically unpaused. Is there a workaround for this? (Note, I use statically defined callback agents). --johann

Hey guys, i'm wondering if there is any good way to get app_queue working in real roundrobin strategy. The idea is to specify a call list of, lets say, 3 agants. Those agents should always be called in the correct defined order. So all calls have to get the following agent priority: 1st Agent -> 2nd Agent -> 3rd Agent I've actually solved that by defining penelty for the accounts,

Does anyone know what can cause queue members to go into a status of "Unknown"? pbxtel-01*CLI> queue show cs has 2 calls (max unlimited) in 'rrmemory' strategy (24s holdtime), W:0, C:447, A:20, SL:91.7% within 60s Members: SIP/1405 (dynamic) (Unknown) has taken no calls yet SIP/1420 (dynamic) (paused) (Not in use) has taken no calls yet SIP/1442

Hi, What do I need to do to put an agent into two queues? The idea being that the agent will get the call no matter which queue it comes into? ~ Matt

Has anyone integrated Asterisk Queues with Polycom phones? What I'd like to do is display the agent status next to their appearance. I don't see much discussion about this. This is not the same thing as setting <bw>1</bw> against the appearance in the phone directory. Thanks Doug.

Suppose I have one agent login into two different queue and there are calls waiting in both queues. If the calls in one queue has higher call prority (set QUEUE_PRO to higher value) than the calls in other queue, will the agent get the higher prority call first or the QUEUE_PRO has no effect? We have an Asterisk server( 1.2.17 with CentOS) running as ACD. We are having problem using weight option

Has anyone does this with *? Ie, ask for the caller's name and provide that to the callee before bridging? For calls to an extension, it should be doable via the dialplan. For calls to queues, some changes would be required to app_queue.c to allow an addional file to be played after the announce message. -JimC

To all who need more queue functionality, We are contracting Digium to enhance the queue app for our call center needs. Please read the following email conversation and give your ideas. Unless a glaring omission is found in my specification we will have them start tomorrow (Wednesday). I may not have thought of something important. It will be released to all Asterisk users by Digium. Thanks for

Do queue names have a max length? I have a queue named 'oneeighty_techsupp' in queues.conf, and a 'show queues' returns a truncated queue name. Is that just a display bug, or do queues names have a max length of 12? demeter*CLI> show queues oneeighty_te has 0 calls (max unlimited) in 'rrmemory' strategy (0s holdtime), W:0, C:0, A:0, SL:0.0% within 0s Members: