On 6/13/06, Douglas Garstang <dgarstang@oneeighty.com>
wrote:> Has anyone integrated Asterisk Queues with Polycom phones?
>
> What I'd like to do is display the agent status next to their
appearance. I don't see much discussion about this.
> This is not the same thing as setting <bw>1</bw> against the
appearance in the phone directory.
>
Yes. We've done it and it is at the following SVN branch:
http://svn.digium.com/svn/asterisk/team/bweschke/polycom_acd_functions/
What's still on the to-do list though is understand what messages the
Polycom phone needs to receive when an agent's state has changed as a
result of an action that didn't originate from the phone itself. That
hasn't proven to be a huge issue with the clients that are using it
already by us, but it's still something we should and intend to do to
"finish" the functionality.
--
Bird's The Word Technologies, Inc.
http://www.btwtech.com/