similar to: Call queues bug?

Hi Pan & Dhaval, In the past 8 weeks, we have delivered a load-balanced asterisks (1.4) based call center with our flexqueue application for icson.com. It has the below features, 1. 2 x asterisk 1.4 boxes, 1 x mysql db box and 1 x flexqueue box(the two are failover configured with heartbeat and custom script, and mysql master-slave replication between two svr), 2 x kamailio boxes(failover

Hi, We recently updated from an early Asterisk 1.2 SVN to 1.2.15 (on Debian Sarge) and the behaviour of our Call Centre queues has changed slightly. Before the upgrade, when a caller was waiting in the queue, the estimated hold time was announced as expected ("estimated hold time is less than 2 minutes ..."). Now the caller gets an announcement of their sequence in the queue

Hi there, As described on voip-info here http://www.voip-info.org/wiki/view/Asterisk+RealTime+Queue, if I use realtime queues, alterations to the list of members don't alter until a new call joins the queue. Is there anything I can do about this? I've tried looking for a bug number, but to no avail. I use realtime queue members for logging in and out, and I'd like it to take

Hi, I'm a little surprised, up until 1.4.22 my agents where using an IAX channel to ZoIPer Softphone, however since after the upgrade to .22 we experienced a problem with hangup failure between zoiper and asterisk (look like bug http://bugs.digium.com/view.php?id=13184) i made them switch to SIP instead. Weird thing is that the 'Not In Use' warning message keep showing

> -- Started music on hold, class 'default', on > SIP/193.111.200.67-0815c790 > -- outgoing agentcall, to agent '1001', on 'Local/201@sip-0add,1' > -- Called Agent/1001 > -- Executing Dial("Local/201@sip-0add,2", "SIP/101|20|tr") in new > stack > -- Called 101 > -- Agent/1001 is ringing > --

Hey Everyone, Have a couple of questions here.. Scenario 1: We are working with a client that currently has one support queue with about 10 agents. They are starting to get pretty long hold times for their customers and they have requested three queues. Queue 1 will have a timeout of 4 minutes. After that it will move to Queue 2 which has a default timeout of 3 minutes. After that we will

Hi. I was wondering how can I make incoming calls to wait if the phone operator is busy. I've 8 incoming lines, with 30 extensions. What I need is if the operator is busy with call nr #1 , the new incoming call waits until the op. is free. Looking into app_queue seems the way to go. So I want to ask if I'm right or wrong: I set up only a queue , is to say operatorq, where the only member

Here's the scenario, 5clients, each client has their own queue. There are 3 agents, and they're all logged into all of the queues. Using round robin or rrmemory an agent can get a call in queue 1, then hang up and immediatly get a call for queue 2,3,4,or 5 while the other 2 agents have not gotten a single call. How does one make it so that the round robin feature round robins to

Grretings to all, I am having a problem with a customer's queue setup that I don't really understand. Background: Customer has 5+ queues and is using dynamic login to the queues based on SIP/XXX for example. There is a litle script that runs that allows agents to log into particular queues via the keypad. The user can log in to any queue that he wants, including multiple queues. The

---------- Forwarded message ---------- From: Christopher Aloi <chris.aloi@gmail.com> Date: Jun 18, 2006 9:52 PM Subject: Re: FW: [Asterisk-Users] Creating Queues on Asterisk server - Sendingingress calls off-net to either PSTN or another VoIPapplication - thoughts? To: Alexander Lopez <Alex.Lopez@opsys.com> Alexander, Thanks for your reply, may I ask a few questions? - Does the

Hi everyone, We have a Asterisk-based call center deployment with around 40 SIP users, attending incoming calls from two PRI lines (2xE1) using agents and queues. The problem is that Asterisk stops accepting new incoming calls to the PRI lines without reason, although there should be free channels to make room for new incoming calls, but Asterisk thinks these channels are being used. SIP calls

<!DOCTYPE html PUBLIC "-//W3C//DTD HTML 4.01 Transitional//EN"> <html> <head> <meta content="text/html;charset=ISO-8859-1" http-equiv="Content-Type"> <title></title> </head> <body bgcolor="#ffffff" text="#000000"> Hi all! <br> <br> I have 2 queues and 6 agents. <br> I don't

Hi everybody, I'm looking for a solution for the following scenario: ? Asterisk queue ? At peak hours, there will be more callers then queue members/agents, so some callers will spend some time on hold ? Agents should be able to choose which of the on hold calls to answer instead of answering the next one in queue We already have a web interface where agents can see the callers on hold, so

Hello there I have been struggling with queues, because i think this is the right module for our business. My main goal, is when we receive external calls, the receptionist should be able to transfer the call to us Technicians, and I am trying to add 2 extensions to a queue name [teknisk] Extension 301 and 302. I have a test setup now which I thought should look like this: When a external call

Hi! - Trying a repost, my first message didn't seem to make the list. I have one main queue with agents that take calls to our main phonenumber. Now i want to cascade calls through to the fallback queue immediately when all the agents in the first queue are 'unreachable' in any way (be it OffHook, DND, Paused, etc...) Somehow calls still keep hanging around in the main queue even if

I'm a newbie, but learning as fast as I can, I have 3 questions so please be patient. 1. I'm not sure as to the correct behavior of using a Agent/@1 in the queues.conf to specify that a group of agents (in this case group 1) should be members of the queue. Currently my queues will only ring the members of the agent group in the order defined in the agents.conf assuming that more than one

I am trying to configure a new server for use in a small Call Center. I want to use realtime queues and agents and after following the instructions I can get the queue to show up on the system but no agents. I am using Asterisk 1.4.4 on a CentOS 5 machine. I have this in extconfig.conf: queues => mysql,asteriskcdrdb,queue_table queue_members => mysql,asteriskcdrdb,queue_member_table I put

We are wanting to move off of our legacy inter-tel phoneswitch and move to VoIP and asterisk. We are looking for a new PBX because the inter-tel switch is too difficult to integrate our existing (and new) software into. We are a technical support center. All our calls currently come in on toll free numbers via T1's, and there are 3 of them. I want to use a media gateway to convert the

Greetings to all. I am currently implementing call queues for a customer and have come across several "problems". The customer is an airline representative, and will be using call queues for different airline reservations. The customer requires that any agent be able to login to any number of queues. This means that queue members have to be dynamic, not using "member =>

Question for users of Agents and Queue. In our queue.conf file we have entries for both agents and some devices. We do this so that some dual pupose dispatchers can also take a call if they have a spare moment. We went live with a dispatch client over the weekend a number of issues came up the most pressing is that when a call comes to a member of the queue that is a device as opposed to an