similar to: Agent channels

> -- Started music on hold, class 'default', on > SIP/193.111.200.67-0815c790 > -- outgoing agentcall, to agent '1001', on 'Local/201@sip-0add,1' > -- Called Agent/1001 > -- Executing Dial("Local/201@sip-0add,2", "SIP/101|20|tr") in new > stack > -- Called 101 > -- Agent/1001 is ringing > --

Hi all, I have an asterisk-server (cvs-head from august) connected to a carrier's switch (DMS/Euroisdn) via a te410p, and I am having problems with DDI (standard 'official pstn' number plus extra digits for 'internal' use) Basically, when the entire number (including the extra digits) is dialled via a redial or a programmed key, I see the entire called party number (including

Hi, When a VOIP user dials an external number, the calls are routed through our SIP provider. Is there a simple way to check whether the DDI exists locally before dialling out to the sip provider? Something like GotoIfExists(5551234 at incoming_calls) Currently, I'm paying for all calls, regardless of whether they exist locally. All DDIs exist in the incoming_calls context. Thanks Dan

I'm using a TE405p with all four spans enabled, two configured as pri_cpe and two as pri_net, the asterisk is sitting between our ISDN (UK BT EuroISDN30) and our phone system. We have 200 DDI numbers on the ISDN's and I need to give one of our clients dial-in access to be able to monitor calls we handle on their behalf. I've got ZapBarge working but I need to restrict the client

Can anyone shed any light on an issue with agent penalties? I have 2 queues set up with agents working both queues, but where agent 1 should have a penalty for queue 2 and agent 2 should have a penalty for queue 1. When a call is sent to either queue, it rings agents with and without penalties at the same time. I set up a second system and cannot replicate the issue on the test system. I

Hello: I have a client that is using MS SQL Server in a Windows 2003 server. They have a Linux machine (Fedora Core 3) that is acting as a file server using Samba. We want to write backups from the SQL Agent for SQL Server to one of the shares on the Samba server. If I set the share to allow guest access, the SQL Agent can write the backups just fine using \\Shares\SQLBackups\pubs.bak but, if

Hello, Just to let you know, our popular tutorial on setting up Asterisk for call centres has been updated. The tutorial covers everything from initial Asterisk installation to full call centre configuration with dynamic login and hot-desking support for agents. The old version of the tutorial used Agent Channels (e.g. Agent/1001) to distribute calls to agents through the Queue()

It's me again. I'm using XTen X-Pro softphones which have the ability to handle multiple conversations simultaneously. When my agents login and calls come in, everything works fine, as expected. Calls are directed to available agents, and when no agent is available, the caller sits in queue. However, since the X-Pro has the ability to handle multiple calls, how can I make the

I've seen alot of posts lately on Queue and Agent functionality, and alot of hacks to make them do different things that most call center managers want. In the sake of doing this one time, I'd like to develop a single list of request so we can consolidate a feature request for the Queue/Agent system. Here are the ones that I run into the most: 1. Queue should know the status of agents

Hi, We recently updated from an early Asterisk 1.2 SVN to 1.2.15 (on Debian Sarge) and the behaviour of our Call Centre queues has changed slightly. Before the upgrade, when a caller was waiting in the queue, the estimated hold time was announced as expected ("estimated hold time is less than 2 minutes ..."). Now the caller gets an announcement of their sequence in the queue

Hi, I'm a little bit stuck with Queue app. I'm putting callers into the queue and have them hear music on hold when all (static) agents are busy. This is easy. But when agent become available I want the caller to hear a ringing tone (with message that his call has been routed to the support representative). Is this somehow doable? Thanks, David

Here is some dialog from the Console: -- Starting simple switch on 'Zap/13-1' Feb 10 07:22:36 NOTICE[21105]: chan_zap.c:6063 ss_thread: Got event 18 (Ring Begin)... -- Executing Goto("Zap/13-1", "mainmenu|s|1") in new stack -- Goto (mainmenu,s,1) -- Executing BackGround("Zap/13-1", "thank-you-for-calling-poker -support") in new stack

Hi, I wonder if on Asterisk 1.2.X calls from queue answered by Agent channel still must be transfered only by Asterisk internal transfer (features) like on 1.0.X ? The wiki says on http://www.voip-info.org/wiki/index.php?page=Asterisk+cmd+Queue "Transfers of calls that are answered out of a queue must be done using Asterisk '#' transfers (enabled with the 't' option

I'm trying to solve a problem I have with agents hanging up on callers before they even talk to them (caused by agents dropping their handset or something.) What I want is something like AgentLogin() where the agent has to press '1' to accept the call. Does anyone know how to get this to work with chan_local ? Thanks! Robert

Hey everyone, I have noticed a few questions close to the issue I am having but I haven't seen any that quite match the problem I am seeing. I have 3 queues. Some members share one queue and some are completely separate. Some members have a higher penalty then others. I am using addqueuememeber and removequeuemember for the login and log out and I verify members with their password for

Hello Folks, I am setting up a call center but we have few agents so one agent is able to handle calls of different languages and different queues. For the agent to identify the caller, I want a popup to appear as the phone starts to ring with the caller's number, language (selected in the IVR), Queue (sales, support etc) and any other information (e.g a URL with parameters) I can send this

Has anybody used the dialplan, "Agents without agent channel" found at <http://www.voip-info.org/tiki-index.php?page=Agents+without+agent+channel#comments> Did it work for you? Did it need much customization. I already note that it requires a res_perl routine (or the removal of the call to same. Anyway, if anybody has used it, I'd like to ask you a few questions. THanks,

Hello, I've spent the last few days installing asterisk, and the support and documentation available here and on the wiki has been exceptional. I have now configured an E100P, with about 20 internal SIP extensions (snom 190), and a handful of international SIP extensions. Everything is working well - thank you. I now have a requirement to implement some simple call queuing. The

Hello, I upgraded to cvs-head over the weekend and now agents that are logged in on zap channels have to acknowledge ACD calls by pressing #, even though I have ackcall=no in agents.conf. This doesn't seem to be happening to agents on SIP phones, and it this is the first time I have had an agent logged in on a Zap channel since the upgrade. Is there a new config param that I am missing?

How to get rid on following.. why its Invalid ? holler*CLI> queue show queue1 queue1 has 0 calls (max unlimited) in 'rrmemory' strategy (0s holdtime, 0s talktime), W:0, C:0, A:0, SL:0.0% within 0s Members: Agent/7201 (Invalid) has taken no calls yet Agent/7202 (Invalid) has taken no calls yet No Callers -------------- next part -------------- An HTML