similar to: AgentCallbackLogin Question

Anyone know if - it is possible to limit 1 agent per extension where the last agent to log in overrides any previous agents or - a Command/application to clear all agents logged in on extension Does this look like it would require a custom mod to do it? J __________________________________ Discover Yahoo! Get on-the-go sports scores, stock quotes, news and more. Check it out!

Hi All, I'm having trouble setting up a queue: I'm using AgentCallBackLogin to login in the queue, but: 1 - When an agent answer the call and another call arrive his phone rings again. 2 - When no there are no one answer the queue the system goes to voicemail of agent 1234 I'm using asterisk-1.2.0-beta1. My configuration is below, Any ideas? Many thanks, Joao Antunes

Does anyone have an example of hoe to use these two commands? I have read he documentation, and I am still unclear on where this command goes, as part of extensions.conf or where? If someone could post a working example it would be most helpful. Regards to all, Joe

-----Original Message----- <snip> Is this possible with asterisk? Anyone have a sample dialplan? -other than the problem outlined below I would try something like S,1,wait(20) S,2,voicemail(uwhatever) S,3,hangup That should ignore the call for 20 seconds and then leave a message in the unavailable greeting for 'whatever' then hangup That leaves another problem -

-----BEGIN PGP SIGNED MESSAGE----- Hash: SHA1 Hi List, I'm using the apllication AgentCallBackLogin so agents can login to a queue. They just need to enter the password, the CallBack Extensions is the ${CALLERIDNUM} Is there a way to AgentsLogOff withou using the AgentCallBackLogin application. I don't want the user to enter they CALLERIDNUM. Regards -----BEGIN PGP SIGNATURE-----

One of my friends is facing this problems and I could not find any solution to that. Hence this post. In her Asterisk PBX, she has programmed about 10 agents, and strategy is rrmemory. Everything works fine. When an agent has received an ACD call, another call is not presented to him as long as he is on the ACD call. However when an agent has made an outgoing call, he is still presented another

Hi Trying to get logout by dialling an extension sorted out. Thought the it worked was agent logs in and logs off on an extension clears any previous agents currently on that extension like: 1. agent 1 login to extension1 2. agent 2 login to extension1 3. agent 2 logout agent 1 and 2 logged out Is this how it should work? I am using current cvs. Thanks Jack agent => 0,,nullagent agent

Hello All. I'm just beginning with Asterisk and I have it all working now. I'm using Asterisk 1.0 RC1. My only question is this; when I check my voice mail the PBX simply says "password". I wanted to make it say "please enter your voice mail password" so I am using Background(pls-enter-vm-password). However now I hear "Please enter your voice mail password

Good Day list, Anyone know if there is a way to have the AgentCallBackLogin function play a voice file after the agent picks up the phone? If this is not an available feature, any ideas on the difficulty in making this feature? Example: Extensions.conf exten?=>?700,1,AgentCallbackLogin(${CALLERIDNUM}|?AnnounceCAllQue-TechSu pport?); ....... exten => s,6,Queue(queue1)

so i have been running v1-0 on all of my test boxes for about a month now testing iax/sip/res_xxx. I decided to put it into production so I updated a box that was running 0.9.? that had been working perfectly for months and low and behold the inbound line from telco now intermittantly doesn't clear and none of the other channels can dial out on that line. I have tested the line in this

I have 4 7960's that I am trying to get working but 2 of them will not update to the SIP image on my tftp server like the first ones did. i keep getting the error on the phone 'Defaulting CM to TFTP server' like it isn't seeing the *.bin on the server. are you supposed to have on of those for each phone? would be like cisco et al to do something like that. TIA Jason Kawakami

Hi folks, I'm running asterisk 1.2.10 and I need to use agent dynamic login. I read some doc and follow some tutorials but the agents can't login into the queue. Asterisk ask to me to dial the password agent and after this, it doesn't do nothing ( it doesn't tell login ok or login incorrect..). In the * console if I do show agents, any agent are logged. Any help will be

Hi All, I am trying to implement ACD using Asterisk 1.2.18 and I've chosen AgentCallbackLogin for login purpose. One AGI is written which will actually get executed when agent dials '1001' (say) from his SIP phone and enters into the queue. Second AGI gets executed when the Dial operation is performed. I see the agi_uniqueid obtained from both AGI instances are different and I

I'm thinking about using asterisk as an IVR system with an existing avaya index system. I've got 2x PRI 30 lines coming in to the Index, and I have 4 spare PRI cards in the Index. I was thinking about using a QUAD PRI card from Digium and having the calls come into the Index then transfer to Asterisk for IVR then back to the Index. That way if we get 60 inbound calls we'd in

Hi, I wanted to use the same extensions for Pausing and UnPausing queue members. Is that a variable that is set up with the agent status (on call, available, not logged, paused) so that I could use it to make some logic in this extension? exten => 111,1,Set(AGENTEPARADESLOGAR=${$[AGENTBYCALLERID_${CALLERIDNUM}]}) exten => 111,2,PauseQueueMember(|Agent/${AGENTEPARADESLOGAR}) exten =>

I need to be able to dial a long distance provider that uses an access number and an auth code. I would like to be able to program this so that the user can dial 8 and then the long distance number, asterisk will hopefully do everything in the middle. The sequence to accessing the provider is on my traditional phone speed dial as: * Dial local access number * Wait 5 seconds * Dial the auth

Can someone tell me why this is not valid... [start] exten => 1000,1,Answer exten => 1000,2,Wait,1 exten => 1000,3,AgentcallbackLogin(1000||2000@Local) exten => 2000,1,Macro(DialProxy,115551212) exten => 3000,1,Queue(testq||||45) while this is: [start] exten => 1000,1,Answer exten => 1000,2,Wait,1 exten => 1000,3,AgentcallbackLogin(1000||2000@start) exten =>

This may be a stupid question, but I couldn't find anything on the wiki about it or on google. I have about 5 agents in my call center. I want them to login using agentcallbacklogin. The reason being is that I don't get so many inbound calls. We mostly make outbound calls. Therefore, during the times where we don't get calls, I want my agents to manually dial out. When calls

So I have a route with [1-9][0-9][0-9][1-9][0-9]* as a base route that should match NXXNX. Right? I built another route 01144[0-9]* that I thought would match 01144X. and send the call to the UK but the script is matching 01144207108???? With the first route. Can someone smarter than me help with some samples? Please? If I can get one for 1NXXN. and 01144. I should be able to figure the rest

BR C.