similar to: Agents/Queues Contexts

Hi list (again), I have another question which I have not been able to resolve from neither the wiki nor Google. I've been able to configure a multi-tenant setup of asterisk for 2 small call centers with no problem, by simply playing with contexts (which I guess is how everyone else is doing it). The problem I have is that I've only been able to configure one global agents.conf

I was playing today with the different queueing strategies in queues.conf when I noticed the following behavior. I have 4 agents defined in a queue in queues.conf. These agents login using AgentCallbackLogin. The strategy in the queue is set to leastrecent. I place four calls into the queue and * sends only one call to the least recently used agent. If that agent does not pick up, the

Hi guys, I'm testing the sending of a URL to an XLite softphone when a call is in queue. See the output of the CLI below: -- Executing Queue("Zap/69-1", "q_sample|tT|http:// www.google.com/") in new stack -- Started music on hold, class 'default', on Zap/69-1 -- outgoing agentcall, to agent '1000', on 'Local/ 1000@agents-1b94,1'

It's me again. I'm using XTen X-Pro softphones which have the ability to handle multiple conversations simultaneously. When my agents login and calls come in, everything works fine, as expected. Calls are directed to available agents, and when no agent is available, the caller sits in queue. However, since the X-Pro has the ability to handle multiple calls, how can I make the

Is there any way to define call parking parameters for different contexts? For example, if I have a client in context 100 and another client in context 200, can they both define parking positions, say, from 701-710, where 701 in context 100 is different from 701 in context 200? Or even better, can context 100 define parking positions 701-710 and context 200 define parking positions

Hi all, Assuming 1.0.7 is the latest stable version, how/where can I find out the different CVS revisions available and a description of what has been patched/updated in each CVS revision so I can decide whether to leave my 1.0.7 installation as is, or if I need (or think I need) to patch it with a CVS version? Thanks, Waldo

Waldo, How do you let your customers manage 'their' PBX. I too have a setup like you. However, I installed a * server for each customer, via vserver. I'd like to now what kind of software/webbased package you use for this. I also have SER installed as a front-end server for the * servers. But, as I'm still not very into SER, don't know exactly how this fits in. Should I use

For all you AMP users: Why the heck is there no area in AMP to manage agents? I see you can add static agents under the queue settings, but there is no area to assign dynamic agents. Is every extension (or user) considered a dynamic agent? Is it setup up such that, as default, every extension is considered a dynamic agent that can log into any queue? (Yes, I realize you can add a password to

I am trying to configure a new server for use in a small Call Center. I want to use realtime queues and agents and after following the instructions I can get the queue to show up on the system but no agents. I am using Asterisk 1.4.4 on a CentOS 5 machine. I have this in extconfig.conf: queues => mysql,asteriskcdrdb,queue_table queue_members => mysql,asteriskcdrdb,queue_member_table I put

List, I've got 2 queues with 10 agents in both queues. One of the agents is mainly responsible for queue_1, and the others mainly for queue_2 so i've defined the following in my queues.conf [queue_1] strategy=ringall member=>Agent/1,2 member=>Agent/2,1 member=>Agent/3,1 member=>Agent/4,1 [queue_2] strategy=ringall member=>Agent/1,1 member=>Agent/2,2

Grretings to all, I am having a problem with a customer's queue setup that I don't really understand. Background: Customer has 5+ queues and is using dynamic login to the queues based on SIP/XXX for example. There is a litle script that runs that allows agents to log into particular queues via the keypad. The user can log in to any queue that he wants, including multiple queues. The

Hi, I'm confused with agents and queues in Asterisk. If I use AddQueueMember() then "show queues" shows the agents that I have logged into the queue... however the agent ID has to be the extension the agent is sitting at ... kinda useless for stats tracking. If I use AgentCallbackLogin() then "show queues" shows no agents logged in, but it works and "show

lqbal, I do plan on having alot of users. Two markets I'm trying to get some volume users from are: residential consumers and business users. Residential consumers should get basic line services such as their own DID, voicemail, caller-id, call-waiting, three-way calling, and basically, all the standard features you get from companies like Vonage, etc. This particular market base

Hello, I have three queues (F1,F2,F3) with default queue weight and three agents (A1,A2,A2) with default agent penalty. If the three agents are busy and tt same time a caller (C1) enter in the queue F1, and after 20 seconds a second caller (C2) enter in the queue F2. So, few seconds later, the agent (A1) state comes to availabe. In this case the asterisk deliveries the caller (C2) to agent (A1),

I'm a newbie, but learning as fast as I can, I have 3 questions so please be patient. 1. I'm not sure as to the correct behavior of using a Agent/@1 in the queues.conf to specify that a group of agents (in this case group 1) should be members of the queue. Currently my queues will only ring the members of the agent group in the order defined in the agents.conf assuming that more than one

I'm planning on setting up some remote agents and before doing so, I did some simple PING tests to measure latency. The average latency I got was 250ms. Does anyone have experience in terms of quality of calls when there is such high latency? Can anyone comment? Thanks, Waldo

I'm looking for an inexpensive way to connect 20 analog phones to asterisk. I could get a bunch of Linksys or Sipura boxes but was wondering if there is a more cost effective way? I came across the Mediatrix 1104 and even the Mediatrix 1124 but that comes out to be almost $100/port. I might as well buy inexpensive IP phone. Does anyone have any suggestions? Thanks, Waldo

Hi, I have a question about the definition of agents. The agents.conf file looks like this: [general] persistentagents=yes [agents] maxlogintries=5 ackcall=no wrapuptime=500 musiconhold => default group = 1 agent => 1311,1311,Tom agent => 1531,1531,Tim and here is the queues.conf: [general] persistentmembers = yes [queue1] musiconhold = default strategy = rrmemory servicelevel = 60

Hello list, We have some kind of a problem with our Asterisk installation. We want to be able to publish different caller id when placing outbound calls through the PSTN. We have Asterisk with TE410P and T1 from FDN Communications. The problem is that all our outbound calls show our main number, regardless of what we set with SetCallerID, even using CallingPres with all possible

Hi all, Can someone help with with Asterisk, SER, and Asterisks Queues? I have three servers: Server A: Asterisk with TE410 connected to PSTN Server B: Asterisk connected to Server A via IAX2 trunk Server C: SER where SIP agents register/connect to What I wanted to do is configure Server A so that it would route certain DIDs to specific UA that are registered in Server C. I don't think