similar to: AgentCallbackLogin (logout)

Anyone know if - it is possible to limit 1 agent per extension where the last agent to log in overrides any previous agents or - a Command/application to clear all agents logged in on extension Does this look like it would require a custom mod to do it? J __________________________________ Discover Yahoo! Get on-the-go sports scores, stock quotes, news and more. Check it out!

Hello, I'm trying to setup a queue where call goes from agent to agent in strictly set order. I have queue (roundrobin): Agent1 penalty 1 Agent2 penalty 2 Agent3 penalty 3 When I call to this queue Agent1 rings. If this agent does not take the call, after set timeout same Agent1 is dialed again. The call never goes to Agent2 (only when Agent1

Hi all, I have problem when i transfer call from one queue extension to other queue extension. *Scenario *some one call to DID 8833383932 which is assigned to queue1 and pickedup by extension1 of queue1, Now extension1 transfer call to queue2's exntesion2, extension2 picked up the call but no voice and caller only hear queue2 greetings but after picking up by extension2 then no voice.

Hi, I am able to install my RPM via this puppet code ... [root@agent1 ~]# puppet apply -v install_named_conf.pp info: Loading facts in /opt/puppet/share/puppet/modules/stdlib/lib/facter/facter_dot_d.rb info: Loading facts in /opt/puppet/share/puppet/modules/stdlib/lib/facter/puppet_vardir.rb info: Loading facts in /opt/puppet/share/puppet/modules/stdlib/lib/facter/root_home.rb info: Loading

I''ve been confused by this question for near two days ...my puppet master version is 2.7.9-1.el6 and client versiong is 2.6.16-2.el5. This is what my command lines shows: *[root@agent1 ~]# puppet agent --server=edward --test --waitforce 30* info: Creating a new SSL key for agent1 warning: peer certificate won''t be verified in this SSL session info: Caching certificate for ca

I am having trouble with the AgenCallBackLogin app. I can't seem to define a context for the queue. Here is the relevant configs: queues.conf: [general] [default] [q_lo_1] music = default strategy = ringall context = c_in_1 timeout = 15 retry = 2 maxlen = 0 member => Agent/@3 agents.conf: [agents] autologoff=10 wrapuptime=15000 group=1 agent => 1001,1234,Agent1 agent =>

Good Day list, I have a friend who is interested in implementing an asterisk implementation at his offices. The configuration would consist of the following Site A ---- Asterisk Box With 12 incoming lines and 15 phones Extensions 101-115 Site B ---- Asterisk Box With 4 incoming lines and 7 phones Extensions 201-207 Site C ---- Asterisk Box With 4 incoming lines and 6 phones

Hello puppet world, I''m sure this is probably an easy fix, but I cannot seem to resolve this issue. The puppetmaster starts correctly and so does the puppet agent, which receives the update correctly if I restart the puppet agent service manually or during the timed updates; however, if I perform an "puppet kick", it just fails with the following error: Triggering

Seeing as the "leastrecent" strategy does not work for us (it will *always* call the leastrecent agent, even if that agent is busy, and will not move to the next agent) I thought I'd try the roundrobin strategy. This seemed to work - however, I had my supervisor telling me today that a certain agent seemed to be getting most of the calls - and when I checked, out of 50 inbound

I have both the PJSIP add and the chan_sip way of adding SIP headers in there. The Verbose is showing the variable value is there. The INVITE to PJSIP/Agent1 does not include either X-My-DNID or X-My-DNID2 headers. exten => 1234,1,Verbose(X-My-DNID:${MY_DNID}) same => n,Set(X-My-DNID=${MY_DNID}) same => n,Set(PJSIP_HEADER(add,X-My-DNID2)=${MY_DNID}) same => n,Dial(PJSIP/Agent1)

List, I've got 2 queues with 10 agents in both queues. One of the agents is mainly responsible for queue_1, and the others mainly for queue_2 so i've defined the following in my queues.conf [queue_1] strategy=ringall member=>Agent/1,2 member=>Agent/2,1 member=>Agent/3,1 member=>Agent/4,1 [queue_2] strategy=ringall member=>Agent/1,1 member=>Agent/2,2

Hello. I've got 1 queue setup with 2 possible agents. Agent 1 is logged in and awaiting a call via AgentCallback. Agent 2 has not logged in. An outsider (caller A) calls in and is placed in the queue, cytelcs. Agent 1's phone rings and Agent1 and A talk. While they are talking, caller B calls in. Caller B is correctly placed in the queue and hears music, however this shows up in asterisk

Hello, I was planning to use the output of asterisk -rx "show queues" in a script when I noticed that sometimes asterisk only outputs the first line of the response. e.g: debian:/# asterisk -rx "zap show channels" Chan Extension Context Language MusicOnHold debian:/# asterisk -rx "zap show channels" Chan Extension Context Language

Hello all. I'm setting up a new call center PBX using * v1.4, and figure it's better to go with AddQueueMember over AgentCallbackLogin. The functionality of AgentCallbackLogin still works, but without a firm idea of how long it will be in the codebase, I'm wary of building a system on top of it. The basic mechanics work, but I'm having some trouble on logging. With

Which kind of transfer do you use? Try using the # transfer. Hope that helps.. Guido Hecken -----Urspr?ngliche Nachricht----- Von: Diego Magalh?es [mailto:diego@redetaho.com.br] Gesendet: Mittwoch, 2. Februar 2005 17:21 An: asterisk-users@lists.digium.com Betreff: [Asterisk-Users] AgentLogin / AgentCallbackLogin transfer problem Hello guys, I?m running Asterisk CVS-HEAD-02/01/05-12:22:46 and

Hello guys, I?m running Asterisk CVS-HEAD-02/01/05-12:22:46 and having a problem with call transfers using the cmds AgentCallBackLogin and AgentLogin First Case (using cmd AgentCallbacklogin): When the incoming call comes and enters the queue, the agent logged in answer the call. But when I try to transfer this call to another agent, the incoming call is dropped. I don?t receive any error

Can someone tell me why this is not valid... [start] exten => 1000,1,Answer exten => 1000,2,Wait,1 exten => 1000,3,AgentcallbackLogin(1000||2000@Local) exten => 2000,1,Macro(DialProxy,115551212) exten => 3000,1,Queue(testq||||45) while this is: [start] exten => 1000,1,Answer exten => 1000,2,Wait,1 exten => 1000,3,AgentcallbackLogin(1000||2000@start) exten =>

Hmm i found the problem... I?m using a Grandstream BT100. The transfer just works in a queue if I first acknowledged the call using the # key, and then press the TRANSFER key in the Grandstream. In the asterisk console I receive a: -- SIP/4002-4563 acknowledged Then I can transfer the call... Weird because i?m using ackcall=NO in agents.conf ... Diego Magalh?es diego@redetaho.com.br +55 24

Hi, My queue used to work fine until I upgraded to 1.6. I am getting the message: No application 'AgentCallBackLogin' for extension (default, 31001, 1) After some rearch I learnt that AgentCallBackLogin is removed in 1.6. Any one has a configuration that works in place of AgentCallBackLogin in 1.6. -- ond -------------- next part -------------- An HTML attachment was scrubbed... URL:

Hi All, I'm having trouble setting up a queue: I'm using AgentCallBackLogin to login in the queue, but: 1 - When an agent answer the call and another call arrive his phone rings again. 2 - When no there are no one answer the queue the system goes to voicemail of agent 1234 I'm using asterisk-1.2.0-beta1. My configuration is below, Any ideas? Many thanks, Joao Antunes