Ronald Hartmann
2005-Jan-06 18:15 UTC
[Asterisk-Users] 3 site asterisk installation question
Good Day list, I have a friend who is interested in implementing an asterisk implementation at his offices. The configuration would consist of the following Site A ---- Asterisk Box With 12 incoming lines and 15 phones Extensions 101-115 Site B ---- Asterisk Box With 4 incoming lines and 7 phones Extensions 201-207 Site C ---- Asterisk Box With 4 incoming lines and 6 phones Extensions 301-307 There needs to be 3 sales queues set up. Queue_SiteA Agent1 is 101 from SiteA Agent2 is 102 from SiteA Agent3 is 202 from SiteB Agent4 is 302 from SiteC Queue_SiteB Agent1 is 201 from SiteB Agent2 is 202 from SiteB Agent3 is 102 from SiteA Agent4 is 302 from SiteC Queue_SiteC Agent1 is 301 from SiteC Agent2 is 302 from SiteC Agent3 is 102 from SiteA Agent4 is 202 from SiteB He would like to have this system setup such that anytime a call comes into Site B or Site C, that it is forwarded to an operator group at Site A. When Site A determines that the call needs to go to a sales rep for site B, they want to be able to forward the call to the "Queue_SiteB" and operate as such. First Ring Agent1, then Agent2 (Both of which are local to SiteB) then Ring Agent3 who is at SiteA, finally Ring Agent4 who is at SiteC. Will Asterisk allow me to have agents to log into ACD Queues on different Boxes? Feasibly agents would be logged into 3 different ACD Queues 1 which is local to them and The other two which are located on a separate box. Finally, does Asterisk have the ability to share dialplans between the boxes? Any feedback as to the feasibility of such a creation would be greatly appreciated. PS> They need separate Asterisk Boxes at each site incase the connection between sites goes down, they want to be able to operate independently. Ron -------------- next part -------------- A non-text attachment was scrubbed... Name: not available Type: application/octet-stream Size: 4681 bytes Desc: not available Url : http://lists.digium.com/pipermail/asterisk-users/attachments/20050106/42ea4cc9/attachment.obj -------------- next part -------------- A non-text attachment was scrubbed... Name: not available Type: application/octet-stream Size: 5118 bytes Desc: not available Url : http://lists.digium.com/pipermail/asterisk-users/attachments/20050106/42ea4cc9/attachment-0001.obj
On Thu, 6 Jan 2005 20:15:09 -0500, Ronald Hartmann <RHartmann@nnamtrah.com> wrote:> Good Day list, > > I have a friend who is interested in implementing an asterisk > implementation at his offices. >I'm assuming you will be doing the implementation or you friend can't post to the list himself? <snip>> The configuration would consist of the following > > Site A ---- Asterisk Box With 12 incoming lines and 15 phones > Extensions 101-115 > Site B ---- Asterisk Box With 4 incoming lines and 7 phones > Extensions 201-207 > Site C ---- Asterisk Box With 4 incoming lines and 6 phones > Extensions 301-307 > He would like to have this system setup such that anytime a call > comes into Site B or Site C, that it is forwarded to an operator group > at Site A.Possible. IAX2 is the magic word.> > When Site A determines that the call needs to go to a sales rep > for site B, they want to be able to forward the call to the > "Queue_SiteB" and operate as such. > First Ring Agent1, then Agent2 (Both of which are local > to SiteB) then Ring Agent3 who is at SiteA, finally Ring Agent4 who is > at SiteC. >Tricky, but doable.Might be better if you queue timeout and go to SiteC> Will Asterisk allow me to have agents to log into ACD Queues on > different Boxes? Feasibly agents would be logged into 3 different ACD > Queues 1 which is local to them andYes, agents can log on to multiple queues> The other two which are located on a separate box. > > Finally, does Asterisk have the ability to share dialplans > between the boxes?Yes, this is not for the faint at heart though. IAX can do left and right sharing of dialplans.> > Any feedback as to the feasibility of such a creation would be > greatly appreciated. >You have a pretty advanced setup here. The queues will take some creativity. Also, you might be able to enlist the help of DUNDI to create your meshed enviornment.> PS> They need separate Asterisk Boxes at each site incase the > connection between sites goes down, they want to be able to operate > independently. >That's a good plan.> Ron >Final thought.... I don't recommend you tackling this on your own at this stage of your asterisk knowledge. This sounds like a pretty critical production enviornment that needs a properly thought out implementation. You will probably want to look for a seasoned * consultant to help you with this design. Take a look on the wiki for asterisk consultants in your area. -Chuji