similar to: sipura3000 problems in callcenter

HI all: Iam planning to use my asterisk box as callcenter?,any one can advice me with the best callcenter open source program based on asterisk . ? Any help will be apreciated. -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.digium.com/pipermail/asterisk-users/attachments/20100307/116f1b75/attachment.htm

Hi, Can some one tell me what is the meaning of all the fields of show queue callcenter? for example in my system it gives: callcenter has 0 calls (max unlimited) in 'roundrobin' strategy (33s holdtime), C:429, A:12, SL:0.0% within 0s How is the holdtime calculated? what is A and SL? Also how can I see which of my zap interfaces are busy currently? I did a zap show channels I get

hi i need an open source callcenter manager system like queuemetrics but opensource any one know any? i prefer to search before start a new one thanks David -- (\__/) (='.'=)This is Bunny. Copy and paste bunny into your (")_(")signature to help him gain world domination. -------------- next part -------------- An HTML attachment was scrubbed... URL:

Hi, I run a small inbound callcenter with 3 agents doing techsupport. The agents are logged in via softphone, using agentcallback login. Some times the agents PC running softphone hangs, and they reboot the PC. But * is not aware of this and tries to send calls to the PC, which gets rejected. -- outgoing agentcall, to agent '1009', on 'Local/1002@from-sip-c3fa,1' --

Hello We are developing an application to be deployed on E1 lines (inbound and outbound calls) What is the best way to fully test the application if we do not have E1 lines in the development environment? Is there some kind of software tester to test IVR/Callcenter applications virtually?? thanks and best regards -------------- next part -------------- An HTML attachment was scrubbed... URL:

Guys. How do those callcenter apps work with Asterisk where a call comes in and * send a URL and some screen popup up based on callerid or something or username or id and shows all the customers info? Anybody done that? What do you need to do that? If you are using ATAs or IP Phones, how do those integrate with the PC so the screen would popup?

This is a global message to all to announce our callcenter / dialer / predictive dialer / vicidial program is now open. Codecs: G711, GSM, G729, G723 Protocols: SIP Duration Rate : 30/6 (6/6 with monthly minutes over 100,000) Channels : 100 to start with , more on demand. We are predictive dialer friendly , your account will not be shut off. Contact us to do a test run. Mike

Hi, As Freelance programmer/consultant I'm looking for project/task of IVR/CTI/CRM/IP-based, my skils are as following, 1 Dialogic-based CTI/IVR software programming 2 Intervoice IVR development 3 Siebel CRM integration and development 4 IBM DirectTalk and WebShpere Voice(VoiceXML,...) 5 IP-based development(VoIP,h323,sip,...) 6 Cisco

Hello List, I just have a query.... is it possible to have 2 or more telephone number mapped to the same E1 line and if so will the TE120P card pick up the last 4 digits of each number - as it is currently doing for the one? -- Kind Regards Etienne Pretorius -------------- next part -------------- An HTML attachment was scrubbed... URL:

Hi, I am investigating possibility of using asterisk as an call center controller, i.e. Clients phone in, interact with IVR, if IVR is not enough get redirected to human consultant. There should be possibility for supervisors to connect to ongoing conversation. Expected traffic will not exceed 30 concurrent calls. Asterisk box should be connected to Siemens "communication platform"

Hi all, i have the following setup PSTN -> routing server (asterisk 1.6.2.11) -> IAX -> callcenter asterisk 1.6.2.9 -> SIP -> agent Does work quit fine - then agent does have the abibility to transfer a call to a third party - the agent can initiate the transfer over a web interface - it does generate a asterisk manager atxfer request... So agent does initiate transfer - call

Hi, I have a server with 2 TE110P cards. 1 card is plugged to telco line, another card is plugged with a Hicom PBX. I want to send some call to VoIP phones and all other to my PBX. I don't known how to make my dialplan : ===========Extensions.conf========== [incoming_call] exten => 090200000,1,Goto(callcenter,100,1) exten => 022956353,1,Goto(callcenter,100,1) exten =>

I'm curious what asterisk solutions there are out there for inbound call centers with multiple DIDs. I'm looking for solutions for a setup where single system may have 1000 DIDs going to it, one for each account. Each account may not get that many calls. Solutions that will all reporting on calls coming into different accounts, call routing for queues based on distribution groups. Like

Good Afternoon, I'm trying to create a graph that displays the best way the following information. ??? For instance organized by bar graph, A, B, C Source X1000s X600s X500s X250s X100s X50s X10s X5s X3s X1s 1 A 47 63 75 116 125 129 131 131 131 131 2 B 37 64 45 11 25 19 61 131 186 186 3 C 17 62 25 66 12 29 91 171 186

Hello, How can I make a live chat (mainly text, but with voice/video chat if possible) interacting with asterisk? Can asterisk control simultaneously the queue between people calling by phone and people by web chat? At my work, there is a call center using asterisk to control the queue of the clients (by phone) already. This part is ok. But now I need to make a chat room at the website

Hello all, Anyone expecialized with call center monitoring and reporting solution based on asterisk. A client of us, want to install a call center reporting solution for an asterisk server but I do not know which could be the best tool for that. I need a tool for reporting queue calls, agent calls, and disconnect cause. Any clue will be appreciated. Thanks in advance. VoipCrazy

Brent- There is no good way to say what changing the hardware and PSTN hookup will probably do for the echo problems. I'm not sure if you mentioned (lost in the past history of your post now) what sort of hardware you're using for PSTN connection now- TDMs, X100s, ATA's, etc- but that could also be a potential cause. I've heard tell of aftermarket X100s and certain ATA's

In order solve my incoming caller ID problem, I upgrade the dahdi to version 2.6.1 from version 2.4.x. After upgrade, I found the echo cancellation doesn't working (I'm using Digium AEX800B PCI Express card). I can hear my self talking on the phone. How to solve this? I think I need to recompile dahdi 2.6.1 with OSLEC support? how? [root at callcenter ~]# dahdi_cfg -vvv DAHDI Tools

Hi, I am running a 5 seater inbound call center on 1.0.9-BRIstuffed-0.2.0-RC8h and it's running well. I am now trying to upgrade it to 1.2.4. So I installed 1.2.4 from source and copied all config files from original to the new server. But when a caller lands inside the queue no queue message is getting played. The gsm files are present in proper locations, whcih I am able to play using

This morning I see this in the syslog on our primary public DNS host. internal_send: 142.77.1.1#33950: Connection timed out: 1 Time(s) internal_send: 142.77.1.1#35153: Connection timed out: 1 Time(s) internal_send: 142.77.1.1#35644: Connection timed out: 1 Time(s) internal_send: 142.77.1.1#49394: Connection timed out: 1 Time(s) internal_send: 142.77.1.1#49816: Connection timed