similar to: howto answer a call in a queue

Hello, i got a question, i need to create a group extension, to make calls to 6 sw phones, but i need to know if asterisk can do help me to get a unique number and check what extension has received less calls than the others, and pass the new call. We got a call center and want to know if we can distribute the calls depending in what extension is available and from the extensions that are

OK - this is starting to get frustrating... Are there any known issues with 2.6.9 and traffic shaping? I am using 2.6.9 with geoip 20041115, and get odd oopses. The following script oopses my box: ----------------------------------------------------- #!/bin/sh -x IFOUT=''eth1'' IFIN=''eth0'' TC=''/sbin/tc''

This is weird, and could find nothing on the wiki or * google search. Regardless of the ackcall setting in agent.conf, if I have agents logged in to a phone on a zap channel, when a call is made the agent's phone rings, and when they answer, they have to press "#" in order to hear the announcement. If the same agent is logged onto a sip channel, then the announcement is played as

First, many thanks to Greg Boehnlein for his patch to chan_agent.c for adding a "preackannounce" option. I am running CVS HEAD from 2005/07/31, and the patch failed in a few hunks, since the code was refactored to add in some CASE statements where there were compound if statements before. Anyway, I have successfully updated the patch to work against head as of 3 weeks ago, and would

Folks, please, take a look at this asterisk log message: [Oct 2 08:55:13] WARNING[10290] app_queue.c: Announcement file 'atcert' is unavailable, continuing anyway... [Oct 2 08:55:13] WARNING[10290] app_queue.c: Agent on Agent/1001002 hungup on the customer. but: -bash-3.1$ whoami asterisk -bash-3.1$ ls -ls $HOME/sounds/atcert* 12 -rw-r--r-- 1 asterisk asterisk 10956 Oct 2 07:00

When using the callback feature on agents I notice that when the queue calls one of the agents and the agent picks up the call they hear nothing until pressing the # to accept the call. Only then does my announcement play back to the agent after which the call is immediately connected. Is there a way to have the announcement played to the agent before they press # to accept. I have ackcall=yes

Hello, I think Device State for Agents don't work correctly My configuration: agents.conf [general] [agent](!) autologoff=15 ackcall=no acceptdtmf=# wrapuptime=5000 musiconhold=default recordagentcalls=no custom_beep=beep [2000](agent) fullname=Fulano [2001](agent) fullname=Zutano [2002](agent) fullname=Mengano queue.conf (Agents Related) member => Agent/2000 member =>

Hi, I am on my next venture now, Need to set up 3 queues. I would like these setup using the agentcallbacklogin. Does anyone have an example of this? I have looked through the wiki , but all that did was confuse me. One of the problems I'm having is how do I configure my extensions.conf to dial the agentcallbacklogin -------------- next part -------------- An HTML attachment was

I am trying to get remote extensions to work correctly with agents. I have ackcall=yes and have agents logged in to extension 101 using agentcallbacklogin with extension 101 defined as: exten => 101,1,Dial(Zap/3/18165551234,20,tTA(custom/presspoundtoanswer)) This setup works great on local and/or voip channels, but on zap channels, the zap channel answers immediately as soon as it goes off

Hi; I've been using Asterisk for a few months now, and I have run into an interesting issue that I thought someone else in the community may have run into: I have an Asterisk install set up to receive helpdesk calls, route them to several IAX extensions and an extension which is simply a forwarded call over the POTS to a cellphone, so that if no one is logged into their IAX extensions for

I am running r79979 of Asterisk Trunk, and I am having problems trying to use app_queue.so. I want to use the extension 510 to be a line where users can call technical support. Extensions 511 and 512 are used by the operators to dynamically make themselves a Queue Member or not. So, operators call 511, and they should get added to the Queue as a Queue member. When users call 510 then, it

is it possible to do with asterisk something like this how ? maybe some copy of extensions and some other file ..pls. call to asterisk server -> user 100 is busy -> recorded msg say "all lines are busy , pls wait" ,"you are second caller in 'queue', pls wait" -> caller is on hold till user 100 busy then ring user 100 (ext100) another call to asterisk

Hello, I upgraded to cvs-head over the weekend and now agents that are logged in on zap channels have to acknowledge ACD calls by pressing #, even though I have ackcall=no in agents.conf. This doesn't seem to be happening to agents on SIP phones, and it this is the first time I have had an agent logged in on a Zap channel since the upgrade. Is there a new config param that I am missing?

Can anyone recall a bug where asterisk crashes after a callback agent presses the ackcall key in 1.2? The last logged item was before safe-asterisk restarted was "delaying member connect for 2 seconds" We have seen it two times on a heavily loaded server (1.2.12.1), but cannot find anything documenting a bug or fix. Could be coincidence, but a google search showed at least

[root@asterisk asterisk]# asterisk -V Asterisk SVN-branch-1.2-r8632M I was wondering if there was some documentation I was missing on the '*' key and queues. I have my features setup to use *x, where x is a #, but these features don't work for calls coming in from a queue. As soon as the '*' button is hit, the call is disconnected. I have a vague memory of reading about

Dear all I am going to setup Asterisk Call center solution and i have setup my queue and agent i have 2 SNOM ip phone but when i call to queue my agent phone is rining without musicnhold or when both phone is busy then i call to queue its directy hangup without musicnhole means my call not goes in to queue what is the problem my queue.conf [root at pbx asterisk]# cat

Is anyone successfully using call queues and call groups? If so do you have an example configuration? The wicki and mailing list information I found is pretty old. Thanks! Paul pmahler@signate.com

Hello to all I'm trying to record the calls going to my queues, but asterisk creates 2 files, one with the inbound and another with the outbound sound. I know Sox should mix the 2 files automatically in the end, but this isn't happening. I have sox installed in my server. How can I force Sox to mix the files? Here is my config: queues.conf----------------------------- [general]

hi!, Asterisk Version:1.6.1.20 OS: CentOS release 5.3 (Final) uname: 2.6.18-128.el5PAE #1 SMP Wed Jan 21 11:19:46 EST 2009 i686 i686 i386 GNU/Linux Application: Queue Specific Details: Obtain Acknowledgement from queue member before bridging the caller. Language: AEL Similar Example:http://www.voip-info.org/wiki/view/Asterisk+tips+Queue+Member+ackcall Scenario: 1. User calls in a General Number

Hi, I have a question about the definition of agents. The agents.conf file looks like this: [general] persistentagents=yes [agents] maxlogintries=5 ackcall=no wrapuptime=500 musiconhold => default group = 1 agent => 1311,1311,Tom agent => 1531,1531,Tim and here is the queues.conf: [general] persistentmembers = yes [queue1] musiconhold = default strategy = rrmemory servicelevel = 60