similar to: Queue and penalties

All, For the last 10 months, I've been using strategy=ringall. This has worked fine and did what I wanted, but at this point, I'm needing to implement a 'penalty' or delay for some members of the call queue. 1: remote users (remote flunkies) 2: level-1 support (flunkies) 3: level-2 support (glorified flunkies) 4: level-3 support (super flunkies) When a call comes

Extreme N00b, I am getting the error message "a target does not exist" when running the make install inside the zap directory, probably pretty common, possibly a package I didn't install, just need some insight on it. The same occurs with the libpri and asterisk. -----Original Message----- From: asterisk-users-bounces@lists.digium.com

Hi All I have been looking at this problem for a few days/weeks now and after some advice please. I currently have a customer on 11.25.3 and I am in the process of upgrading versions and OS (Debian) and all things that involves mysql -> PDO etc The problem I have is the customer want a simple call distribution like this Extn 1001, 1002, 1003 to be called on an incoming call - if they

Hi, I am using Asterisk 1.4.18. I am implementing Penalties for my agents. What is happening: two agents configuired one agent with penalty 1 and the other with penalty 2. All the calls must go first to Agent 1 and if his line is busy then only then agent 2 will get the call. However my queues are not behaving in this manner. I have impmemnted ringall strategy. Now when first call comes it

Dear R Helpers I am having difficulty understanding how to use the penalty matrix for the nomROC function in package 'nonbinROC'. The documentation says that the values of the penalty matrix code the penalty function L[i,j] in which 0 <= L[i,j] <= 1 for j > i. It gives an example that if we have an ordered response with 4 categories, then we might wish to penalise larger

Hi all, When implementing a queue using members like this: [queue] strategy => rrmemory member => Agent/1000,1 member => Agent/1001,1 member => Agent/1002,2 member => Agent/1003,2 member => Agent/1004,2 And you call into the queue, agents 1000 and 1001 will ring in an alternating fashion until one of them answers it. You might have seen my question coming already, so I

Hello again list. I have gotten some indications that the penalties for agents in Asterisk might not work as intended. Can I get peoples view on this that uses the penalty function in Asterisk Queues? Thanks in advance Best regards, Tobias -------------- next part -------------- An HTML attachment was scrubbed... URL:

Hi John This works fine providing extensions 1001,1002 and 1003 are "Incall" or "Paused" - the problem appears to be that is a handset say 1002 is "ringing" then the 2xxx then the penalty is not honoured. This is well described in the History section of the following link https://wiki.freepbx.org/display/PPS/lazymembers+patch+to+app_queue As I say this seems to

Hi!, I'm trying to set up a Queue (which works fine now :-) Sip clients can login in to the Queue with dialing 91 on there phone. And as soon as there are customers the Queue calls the agents back. I would like that the queue calls the agents also if it's phone is call-forwarded. With agents (sip clients) are added with the following extensions: exten => 91,1,AddQueueMember(myqueue)

Ok, I've been trying to figure out why my A@H won't answer the lines when I can call out and the panel shows the call coming in - well something bizarre has happened. I set up inbound routing to ring my extension if a call comes in - and my extension rings but when I pick it up I get a dial tone. The whole time after I answer I hear the phone I originated the call on just ring and ring

Ok, I've been trying to figure out why my A@H won't answer the lines when I can call out and the panel shows the call coming in - well something bizarre has happened. I set up inbound routing to ring my extension if a call comes in - and my extension rings but when I pick it up I get a dial tone. The whole time after I answer I hear the phone I originated the call on just ring and ring

Hi, I'm strugling to find some documentation on dovecot's anvil service and/or its penalties (that can be checked with doveadm penalty) ... but i'm not finding anything on that. is there any documentation on anvil/penalties that i should check other than a few messages on the mailing list archive ? thanks ! -- Atenciosamente / Sincerily, Leonardo Rodrigues

Hi, I've been playing with Voicemail and Voicemail2 a bit for my users, and there are a few things I'm wondering about: - We can specify parameters to the mailbox (s, b or u) to select which prompts to play. However, if we specify 'b' or 'u' it plays that (customisable) message, but it also plays the voicemail instructions. For the dutch, it is customary that a user

Hi all, I have Asterisk running on FreeBSD 4.x and I have made configurations to sip.conf, extensions.conf and voicemail.conf. I have also setup SIP phones on two different PCs. My problem is that when one of the SIP phones logins in, the other won't. My sip.conf has: [101] type=friend host=dynamic username=101 secret=test dtmfmode=rfc2833 context=from-sip mailbox=201

Is there a protocol I'm supposed to use here? It seems that people are asking 100 questions a day and SOMEONE is helping them, and I've posted this three times and not even an "I Don't Know". My third repost: Ok, I've been trying to figure out why my A@H won't answer the lines when I can call out and the panel shows the call coming in - well something bizarre has

I've been beating myself up over this script but clearly I'm missing something. If I enter an extension like 101 it rings through fine, but if I pick 2 for sales it hangs up with this message: == Spawn extension (sales, s, 1) exited non-zero on `Zap/1-1' Since I'm not sure what that exacly means I cannot take appropriate action. Any help would be appreciated. [default]

Hi, I've been playing with agent penalties (Asterisk 1.6.2.16). I've set up multiple agents, and as documented agents with the lowest penalty value get called first. The issue I have is that if the agent with the very lowest penalty does not answer, instead of going with to the second best agent the queue rings the same agent over and over and over again. I've realized that

Hi, I came back from a quiet weekend today and found my E400P box to have gone astray. Asterisk is loaded from inittab, and started crashing and reloading a couple of thousands of times, each time notifying my monitoring service :-P I remember there would be issues on old cvs stuff since the crash at digium so I made a clean checkout just now. Here is what happens when I load manually:

Hi all, I have Asterisk running on FreeBSD 4.x and I have made configurations to sip.conf, extensions.conf and voicemail.conf. I have also setup SIP phones on two different PCs. My problem is that when one of the SIP phones logins in, the other won't. My sip.conf has: [101] type=friend host=dynamic username=101 secret=test dtmfmode=rfc2833 context=from-sip mailbox=201

Hi, all. I'm checking in about an issue that has been mentioned here a few times, but to which I can't seem to find a solution for a very present need. The summary is that we'd like to have a queue that rings logged-in agents in the same order every time, based on penalty, in a way that continuously escalates the attempts to the next penalty level until all agents have been tried.