similar to: introduced Agents and * stops answering calls

Hi folks, Recently we assigned our users agent id's and switched to having them use agentcallbacklogin instead of just ringing the phones directly.... it's been going well for the most part. Before we gave the users agent id's we had their sip configuration set to incominglimit=1 for one line on their phone, to prevent call waiting beeps. If they wanted to pick up while already on a

Hi, Despite much searching, I can't find anything quite like the problem we seem to be experiencing with our recently activated asterisk pbx. Of four people answering several calls per five minutes, I have reports of the occasional call starting with dead air. The user picks up the call from the queue, and they can hear that the line is too quiet. If they start talking, the caller either

Hi, does anyone have the setup for go2call ? I have digium boards and quicknet linejacks and phonejacks. The cards work fine in asterisk without the g729 or g723.1 for the phonejack. I will like to do SIP origination using the codec in the phonejack and linejack g729 or g723 and send the calls to go2call. Anyone has the setup for this ? Or similar setup to a SIP provider using g729 or g723

Hello all. I'm setting up a new call center PBX using * v1.4, and figure it's better to go with AddQueueMember over AgentCallbackLogin. The functionality of AgentCallbackLogin still works, but without a firm idea of how long it will be in the codebase, I'm wary of building a system on top of it. The basic mechanics work, but I'm having some trouble on logging. With

-----BEGIN PGP SIGNED MESSAGE----- Hash: SHA1 Hi List, I'm using the apllication AgentCallBackLogin so agents can login to a queue. They just need to enter the password, the CallBack Extensions is the ${CALLERIDNUM} Is there a way to AgentsLogOff withou using the AgentCallBackLogin application. I don't want the user to enter they CALLERIDNUM. Regards -----BEGIN PGP SIGNATURE-----

I'm unable to get the Dial option 'g' to work with callback agents. The plan is to use it so that I can redirect a customer to a menu so they can rate the call they just had with the agent. However, when the agent hangs up the call does not continue in the dialplan. I login with the agent. Call joins the queue. The agent and call get connected. The agent hangs up and the call

All, I'm trying to configure queue agents w/ a DUNDi setup so that an agent can login to whatever server they please w/o any custom setup. In general this seems to work, agents login w/ AgentCallbackLogin into the incoming context (not a special queue context) and can receive queue calls. The problem is that since the incoming context is the same context as the normal incoming call context,

Hi, I've used Agents + Queues before with success, but I can't figure out why this trivial setup is not functioning... stage*CLI> show agents 1306 (gdh) available at '1306@internal' (musiconhold is 'default') 1 agents configured [1 online , 0 offline] and the internal context is simply: [internal] exten => _13XX,1,Dial(SIP/${EXTEN},,h) Now, taking this

I am having problems with a call queue setup where voicemail seems to be getting in the way. Here's what I've found: When I have 2 users logged in as Agents (using AgentCallbackLogin) they will both ring when a new call comes in. If, for instance, one of the users makes an outgoing call and a new call comes in, the caller will get sent directly to that agents busy voicemail message. It

Hi, I have callcenter running with v 1.2 with AgentCallbackLogin and now trying to move to 1.4 using the example doc, doc/queues-with-callback-members.txt. From what I understand the basic idea in the example is to 1. Authenticate a caller with VMAuthenticate 2. Get his SIP Channel number 3. Use

Hi, I noticed that agents logins (agentcallbacklogin) are reset if Asterisk is restarted. Can this be avoided in some way ? Regards, Rob.

I've been running into an issue where chan_agent gets stuck and all queues stop working. Here's a show channels from when it's stuck: Channel Location State Application(Data) SIP/56-be24 s@macro-stdexten:10 Ring Dial(Agent/19|50|tw) Local/*14@agentlogin *14@agentloginoff:1 Up AgentCallbackLogin() Local/*14@agentlogin *14@agentloginoff:1

Check my reply to your last post. Use SetGroup and Checkgroup before sending the call to your agents. Robert Jackson -----Original Message----- From: Henry Devito [mailto:hdevito@qwest.net] Sent: Thursday, September 30, 2004 10:09 PM To: 'Asterisk Users Mailing List - Non-Commercial Discussion' Subject: RE: [Asterisk-Users] Queue Setup almost got it Ok I think I have the queue

Funny you should post this now. I was just cleaning up some DNS records and the following happend. I had to PTR records with an empty timestamp. I deleted them and wanted to recreate them. My reverse Zones are 0.168.192.in-addr.arpa and 2.168.192.in-addr.arpa both of the records I delted were in the "0" zone. The first i recreated with: samba-tool dns add dc1

'K, not sure how/what to debug here ... doing a grep of svr1.postgresql.org in /proc/*/status shows all the processes 'stuck' in inode ... /proc/38750/status:inetd 38750 2072 2072 2072 -1,-1 noflags 1055120147,191009 0,0 0,592 inode 0 0 0,0,0,2,3,4,5,20,31 svr1.postgresql.org /proc/38752/status:inetd 38752 2072 2072 2072 -1,-1 noflags 1055120154,886433 0,0 0,637 inode 0 0

Hi, I'm looking for a way to do queue management for several phones. Basically I want the phones to act as normal, except that incoming calls get queued if the phone is busy at that moment. This can be achieved with one queue per extension that wants this behavior (and actually works well like that), but the "agents" still need to login with AgentCallbackLogin. Is there a way around

Hi, I'm confused with agents and queues in Asterisk. If I use AddQueueMember() then "show queues" shows the agents that I have logged into the queue... however the agent ID has to be the extension the agent is sitting at ... kinda useless for stats tracking. If I use AgentCallbackLogin() then "show queues" shows no agents logged in, but it works and "show

Hello, I am using 1.4.8 and have a question about Queues. I noticed that if I have an agent logged in using AgentCallBackLogin and that agent is unreachable for some reason (SIP phone unplugged) calls to him/her will completely yack. For example: 1-Agent 500 is the only one logged into queue number 1. 2-A call comes into queue number 1 3-The call is pushed to agent 500 at extension 21 which is

Hi All, I use Ubuntu server 10.04 LTS as virtualization platform. Actually running kernel 2.6.32-31-server #61-Ubuntu S root at jupiter:~# uname -a Linux jupiter 2.6.32-31-server #61-Ubuntu SMP Fri Apr 8 19:44:42 UTC 2011 x86_64 GNU/Linux We have on running virtual root at jupiter:~# virsh list --all Id Name State ---------------------------------- 1 kvmtik.4safety.cz

Hi, I am not sure if this is a bug in FOP (Flash Operator Panel), a configuration error on my part or a bug in Asterisk. I am using Asterisk 1.2.5 and Zaptel 1.2.4 on a Centos 4.2 server with Linux version 2.6.9-22-EL-i686. Kernel updates are excluded and the server has been updated using 'yum -y update'. Okay here is the scenario: I am using AgentCallBackLogin as an extension in my