similar to: Call centers using Asterisk

Don't buy this book for its content. It's a waste of $40. However, it is useful to wave in front of my customer's faces to show them that Asterisk is real. -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.digium.com/pipermail/asterisk-users/attachments/20040724/5ccf4012/attachment.htm

I have contacted Digium and have received a quote of $7,000US to implement what I will refer to as 'whisper mode'. It will allow a person to speak to only one side of a bridged call. For example, I am using ChanSpy to listen to an agent and what they are hearing and saying. But I cannot tell the agent something, without calling them on another line. This wil allow you to speak to your

Hi! My application needs to look up (by spelling) the first and last names of a person and then insert the corresponding pre-recorded audio file to personalize the message. E.g. "Hi, John Brown. Your book is due back at the library." So I need "John" and "Brown" in audio files along with LOTS of other names - Do such databases of sound files already exist or do I

Don't miss two new hands-on, in-depth action workshop seminars for Help Desk and Call Center professionals - Delivering Maximum ROI From Your Call Center/Help Desk and Benchmarking, Best Practices and Beyond: Training for the Multi-Tasking Call Center & Help Desk - running consecutively in Boston this June. Not only will you come away with the tools to maximize your ROI with technology,

Hi, We developed a somewhat complex Asterisk-based IVR for a client of ours. When I say 'somewhat complex' I mean that this IVR is highly integrated with a set of middle-ware applications that allow the caller to perform extensive functions while navigating the IVR. This has been working great for the past year or so. However, now the client wants to add the ability for callers to be

Hello Can anyone suggest sip phones with headset for use in call centers . They should be fully inter operable with Asterisk over sip . Thanks -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.digium.com/pipermail/asterisk-users/attachments/20080315/2ed47d67/attachment.htm

Hi list, I know it's a bit OT, but for those who will be at the Astricon, we are organizing a very informal meeting (maybe in front of a pint or two) to talk about Asterisk for call-centers. No marketing or anything - just a way to exchange ideas and meet f2f. I created a facebook group to organize it - see https://www.facebook.com/groups/507826572618269/ See you in Atlanta! l. --

Hi All, I am cross posting this to the Asterisk Users, Biz, and Dev lists at the suggestion of David Duffet, so sorry if you see it multiple times. As this year Astricon is in Orlando, and most of us are tech geeks in on form or another, we are trying to organize a road trip to see NASA's Kennedy Space Center. I have been in touch with their group sales office and was told that there is a

comments online, > > The problem with this howto is that the shutdown process will NOT > work as expected. (This is why I ccd you, J.J.Garcia). (See below) > > Thanks a lot Antoine for the feedback, my fault for not checking a full shutdown with newhidups as i used to do with the serial-line models! i was hopping that the new second unit i bought (usb one) work fine as the old

Hi Folks, I've been searching for an specific feature on asterisk and I found an e-mail from "John Todd" asking for the same thing. http://lists.digium.com/pipermail/asterisk-users/2004-May/045882.html To be able to listen (zapbarge, zapscan or chanspy) an specific channel and can talk to one side (the operator). That feature is very usefull in call centers in Brazil so if you want

Sorry, apparently I forgot that we are looking at the Monday before Devcon for this trip. > ------------------------------ > > Message: 4 > Date: Wed, 24 Jun 2015 11:59:29 +0300 > From: Eric Klein <eric.klein at greenfieldtech.net> > To: asterisk-users at lists.digium.com > Subject: [asterisk-users] Organizing a Pre Astricon road trip > Message-ID: >

I upgraded to the latest stable version of 1.0 today and am still seeing the *8 problem where the phone that was originally dialed keeps on ringing even after another phone picks up. Are other people also seeing this? Has somebody figured out how to make this go away? Thanks! -------------- next part -------------- An HTML attachment was scrubbed... URL:

Anyone using Asterisk in a Call Center environment? And more importantly is anyone supporting home based remote call center agents with an Asterisk backend? My experience with Asterisk is limited, however I have set it up and installed it previously and had it working for home usage and for simply playing around. My background however is with Cisco CallManager, Cisco IPCCX for call centers as

Hi Folks, I've been searching for an specific feature on asterisk and I found an e-mail from "John Todd" asking for the same thing. To be able to listen (zapbarge, zapscan or chanspy) an specific channel and can talk to one side (the operator). That feature is very usefull in call centers in Brazil so if you want to use Asterisk as a Call Center PBX you have to support it. John

I've created a page on wiki.asterisk.org outlining some changes we're proposing to make to the Asterisk release and support cycles. As always, before implementing any changes of this type, we'd like to collect some community feedback on the proposal. The page is here: https://wiki.asterisk.org/wiki/x/5ggiAQ Feel free to comment here, or on the page itself if you find any errors

Dear all, I need to build a PBX based on Asterisk for a call center. I have worked with raw Asterisk but it's hard to work for big implementations think. Also I have worked with Trixbox CE for a small bussines and it was prette good, but I have not have many features like ACD. I know there is another version called Trixbox PRO -specially Call Center edition- that's not free but has got

Hello My name is Guy Quantrell. I work for an organisation called WA Consultants. We are a recruitment agency based in the UK, specialising in supplying to mobile handset providers. I am currently recruiting for a major handset manufacturer based near London who is looking for an LLVM developer to lead its open source activities in this area. I am very keen to have a chat with anybody wishing to

I received a message from Packet8 last night telling me they added some new area codes. I took a look at their new area code/rate center finder page and it looks like the added a LOT of new area codes. They now have phone numbers available in almost every state. The URL for finding out which area codes and rate centers are available with Packet8 is at http://www.packet8.net/about/areacodes.asp

Hi all We have an Asterisk server that?s been running for a few years now without problems. We have IPTables running, as well as fail2ban and have followed all the security recommendations we have found. Every few weeks we get an attack that lasts about a minute or two, resulting in our AGI script being overloaded. What happens is that somebody seems to be trying to connect from our

NESCent Hackathon on Comparative Methods in R Call for Participation and Input The R statistical analysis package has emerged as a popular platform for implementation of powerful comparative phylogenetic methods to understand the evolution of organismal traits. The National Evolutionary Synthesis Center (NESCent) is organizing a hackathon focused on the integration of