Displaying 20 results from an estimated 7000 matches similar to: "autologoff dynamic agents"
2004 Feb 02
4
agent autologoff
Can anyone confirm that the feature listed below works? I'm using
AgentCallbackLogin and it never seems to log the agent off if they don't
answer.
/etc/asterisk/agents.conf
; Define autologoff times if appropriate. This is how long
; the phone has to ring with no answer before the agent is
; automatically logged off (in seconds)
;
autologoff=15
--
Go to
2006 Dec 06
1
Agent autologoff dynamic queue members - Brain aches please help
Hi list,
Using Asterisk 1.2.10
I am getting seriously confused by Queues and Agents.
So far I configured my queue and agents, had my agents login using
agentcallback.
Call enters queue agent gets a call, if agent doesn't answer after 20
seconds a flag is set in AstDB (thanks to: Leo Ann Boon), call is returned
to queue and the cycle continues. If the same agent doesn't
2007 Nov 05
2
Dynamic Queue Members - Auto Logoff
Another quick question (Spending the day trying to get this project sorted
and tucked away) If I am dynamically adding queue members, they will not
abide to settings within agents.conf will they?
Ie. I need the equivalent of Autologoff however want my agents to receive
calls when someone joins the queue, not have to sit on hold all day. I see
AgentCallbackLogin has finally been removed.
Has
2004 Sep 17
6
Agents and Queues
I've just installed asterisk as a new phone system for our office but am
having difficulty with the queues. Specifically I need a way to
redirect our sales queue to voicemail when no one is logged in to the
queue. I see I can use the joinonempty=no setting, however this setting
doesn't work if you use the agent functionality (at least not with
AgentCallbackLogin). I could, of
2007 Jul 05
1
AgentCallBackLogin vsAddQueueMember
sorry, was only for users list...
Hi Kevin,
Hi list,
you are right, acting now is not needed, when callbacklogin will be removed
anywhere in future...
But thinking how to realice alternatives can't be so wrong.
Callbacklogin gives a very simple way to use more queues for one agent,
which only has to logon to only one system.
No need to make dbs or tables for saving, where the agent has to be
2005 Jan 25
5
Polycom and call waiting again..
I searched and read all the relevant posts, but I still don't have a
solution to my problem..
I've got a small queue for tech support calls using AddQueueMember. The
agents are using IP300's from polycom.
In my example, only one agent is logged int.
When a call comes into the queue, asterisk sends the call to the one agent
logged in. The agent answers and is talking to the
2005 Feb 18
1
wrapuptime + agents.conf
hello list,
i have problem when i am useing wrapuptime with
agents.conf
my agents.conf looks like this
[agents]
autologoff=15
musiconhold => default
wrapuptime=50000
group=1
agent => 1001,4321,Mark Spencer
recordagentcalls=yes
my aim is every call needs have wrapuptime of 5000 ms
but when ever a call comes its directly connecting not
wating any more.
your views will be highly
2016 Jun 17
2
Agents.conf Device_state
Hello,
I think Device State for Agents don't work correctly
My configuration:
agents.conf
[general]
[agent](!)
autologoff=15
ackcall=no
acceptdtmf=#
wrapuptime=5000
musiconhold=default
recordagentcalls=no
custom_beep=beep
[2000](agent)
fullname=Fulano
[2001](agent)
fullname=Zutano
[2002](agent)
fullname=Mengano
queue.conf (Agents Related)
member => Agent/2000
member =>
2007 May 03
1
Autologoff
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2008 Jan 13
2
Question about queues and the definition and agents
Paul wrote
>
>;Pause/unpause Queue
>exten => 424,1,PauseQueueMember(|SIP/${CALLERID(num)})
>exten => 424,2,Playback(unavailable)
>exten => 424,3,Hangup
>exten => 425,1,UnPauseQueueMember(|SIP/${CALLERID(num)})
>exten => 425,2,Playback(available)
>exten => 425,3,Hangup
>
Following your suggestion and a number of postings and articles I have
2006 Jun 13
3
Queues and macros and agents
When a caller in the queue is connected to an agent, the call is placed
to the extension and context specified using Agentcallbacklogin. This
allows for me to add extra things to the diaplan *before* calling the agent.
Now, I want to be able to use a device, rather than agents. So I can use
addQueueMember and add my SIP device. However, I still want to do a
couple of things before the device
2007 Feb 13
1
Using Dynamic Groups instead of AgentCallbackLogin - how to log which agent took the call?
Hello all.
I'm setting up a new call center PBX using * v1.4, and figure it's better to
go with AddQueueMember over AgentCallbackLogin. The functionality of
AgentCallbackLogin still works, but without a firm idea of how long it will
be in the codebase, I'm wary of building a system on top of it.
The basic mechanics work, but I'm having some trouble on logging. With
2006 Mar 31
1
Confused on Agents and Queues
Hi,
I'm confused with agents and queues in Asterisk. If I use
AddQueueMember() then "show queues" shows the agents that I have
logged into the queue... however the agent ID has to be the extension
the agent is sitting at ... kinda useless for stats tracking.
If I use AgentCallbackLogin() then "show queues" shows no agents
logged in, but it works and "show
2005 Feb 02
8
howto answer a call in a queue
hello i need to know how to enable the feature in the agents.conf to make
the users got to press # to answer the call when is in the queue and the
agent is logged in.
at this time the call enters the queue and the agents who is logged in
only beeps once and then the call enters automatically.
can anybody help me??
TIA
Edgar
2004 Sep 30
2
Queue Setup
Hi, I am on my next venture now, Need to set up 3 queues. I would like
these setup using the agentcallbacklogin. Does anyone have an example of
this? I have looked through the wiki , but all that did was confuse me.
One of the problems I'm having is how do I configure my extensions.conf to
dial the agentcallbacklogin
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2003 Aug 09
5
app_queue, fewestcalls and leastrecent logic
First of all I would like to thank Mark for getting roundrobin to go
roundrobin. Good job.
Now we have some options here for leastrecent and fewestcalls strategy. It
needs some work on the logic and Mark recommend that I ask the list and
get some input before he makes any changes to it.
fewestcalls from what I have seen would always ring the agent with the
fewestcalls first then go into
2004 Sep 30
1
Queue Setup almost got it
Check my reply to your last post.
Use SetGroup and Checkgroup before sending the call to your agents.
Robert Jackson
-----Original Message-----
From: Henry Devito [mailto:hdevito@qwest.net]
Sent: Thursday, September 30, 2004 10:09 PM
To: 'Asterisk Users Mailing List - Non-Commercial Discussion'
Subject: RE: [Asterisk-Users] Queue Setup almost got it
Ok I think I have the queue
2007 Feb 13
3
AgentCallBackLogin vs AddQueueMember
I am developing an ACD front end using Asterisk 1.2.14. I heard that AgentCallBackLogin will be deprecated in future version of *.
Is this true? If it is, how can I use AddQueueMember to replace AgentCallBackLogin? I mean to login an agent in multiple queues at once. I have multiple queues and a lot of agents defined in queues.conf and agents.conf. Each agent may login more than one queue. It
2007 Aug 01
1
Agent Question
Hi, All,
I have a question about agents and queues. Right now we have about 4
queues in our system. Some agents are in multiple queues. Our main
queue is for technical support and it's by far our busiest queue as
well. We have the autologoff feature set to 14 sec right now in the
agents.conf file. The problem I'm running into is we don't want people
in our sales queue (who are
2007 Jul 05
1
Missing TRANSFER event in queue log when using Local Channels
Has anyone observed a problem where using Local channels with AddQueueMember
results in missing TRANSFER events?
Right now I'm using straight SIP channels when I call AddQueueMember(). I'm
contemplating moving to Local channels because the non-state-based
wrapuptime blows when you have a channel in multiple queues (they can hang
up and get a call immediately so long as it's from a