similar to: Upgrading Queue App

Displaying 20 results from an estimated 10000 matches similar to: "Upgrading Queue App"

2009 Oct 09
0
Asterisk Queue & Agent
Hi all, I have 2 question. I have a call center queue with 5 agent; the following are the configuration files: *queue.conf* [name_of_queue] musicclass = default announce = queue-name_of_queue strategy = ringall servicelevel = 60 context = callcenter timeout = 60 retry = 5 wrapuptime=15 autopause=no maxlen = 0 announce-frequency = 60 periodic-announce-frequency=30 announce-holdtime = yes
2005 Jul 20
1
Agent Penalty
Can anyone shed any light on an issue with agent penalties? I have 2 queues set up with agents working both queues, but where agent 1 should have a penalty for queue 2 and agent 2 should have a penalty for queue 1. When a call is sent to either queue, it rings agents with and without penalties at the same time. I set up a second system and cannot replicate the issue on the test system. I
2016 Jun 17
2
Agents.conf Device_state
Hello, I think Device State for Agents don't work correctly My configuration: agents.conf [general] [agent](!) autologoff=15 ackcall=no acceptdtmf=# wrapuptime=5000 musiconhold=default recordagentcalls=no custom_beep=beep [2000](agent) fullname=Fulano [2001](agent) fullname=Zutano [2002](agent) fullname=Mengano queue.conf (Agents Related) member => Agent/2000 member =>
2006 Jun 27
0
(no subject)
Hi, I have the same problem with the queue configuration When I receive 2 calls only 1 phone ring even if more agent's phone are free. The second call will go to an other agent only if the first call is pickup. Somebody have a solution ? This is my config file : Queue.conf [general] ; ; Global settings for call queues ; ; Persistent Members ; Store each dynamic agent in each queue
2007 Mar 08
2
Queue announcing hold sequence instead of hold time
Hi, We recently updated from an early Asterisk 1.2 SVN to 1.2.15 (on Debian Sarge) and the behaviour of our Call Centre queues has changed slightly. Before the upgrade, when a caller was waiting in the queue, the estimated hold time was announced as expected ("estimated hold time is less than 2 minutes ..."). Now the caller gets an announcement of their sequence in the queue
2009 Aug 27
1
how does "wrapuptime" work in queue.conf
Hi list, I'd like to have the callers to listen to the advertisement (music on hold) before the agents answer them. So, I have wrapuptime=10 in queue.conf, but the call still goes straight to the agents without delay. Here's my queue.conf: [general] persistentmembers = yes [738] musiconhold = empty ;musiconhold = default ;announce = q-738 ;strategy = ringall strategy = rrmemory
2006 Jun 15
0
queue always hangs up/skip the next agent after ringing a agent -- help!!!
Hi, I have 1.2.9.1 installed. It always rings first available agents for 15 seconds, then rings and hangs up the next agents straight away, then ring the next agents for 15 seconds. It goes as a loop. Any one has the following same problem? Thanks. Agents.conf [general] persistentagents=yes [agents] autologoff=60 wrapuptime=15000 ackcall=no group=1 agent => 7130,7130,agent1 agent =>
2008 Jan 11
2
Question about queues and the definition of agents
Hi, I have a question about the definition of agents. The agents.conf file looks like this: [general] persistentagents=yes [agents] maxlogintries=5 ackcall=no wrapuptime=500 musiconhold => default group = 1 agent => 1311,1311,Tom agent => 1531,1531,Tim and here is the queues.conf: [general] persistentmembers = yes [queue1] musiconhold = default strategy = rrmemory servicelevel = 60
2008 Feb 08
1
Asterisk queue not play muscinhold or hangup
Dear all I am going to setup Asterisk Call center solution and i have setup my queue and agent i have 2 SNOM ip phone but when i call to queue my agent phone is rining without musicnhold or when both phone is busy then i call to queue its directy hangup without musicnhole means my call not goes in to queue what is the problem my queue.conf [root at pbx asterisk]# cat
2006 Dec 18
1
Queue Monitor not mixing if using UNIQUEID in MONITOR_FILENAME
Hello Asterisk Users, I guess the subject says the most of it; here goes some more detail: - Running Asterisk 1.2.14 - Objective: record all calls managed by a specific queue - Name those files ${TIMESTAMP}-${CALLERIDNUM}-${UNIQUEID} Facts: - If the UNIQUEID chan var is used in the MONITOR_FILENAME, before calling the Queue() application, the two legs of the call are not
2007 Sep 07
1
queue static agents
Hi, I setup a queue (number 4050) with one static agent (extension 4054). What I would like is that when someone calls the 4050 queue and there are neither "dynamic" agents logged in nor is the static agent 4054 "on-line" then the caller gets out of the queue and falls into another context (eg. voicemail or anything). Not "on-line" means that either the SIP
2005 Feb 24
0
Queue Questions
I am having a problem with the Call Queue Feature. If I let a user into the Queue prior to an agent being available for them to take the call, they experience the following: 1) they hear that they are the first in line 2) when the agent finally logs in (the caller on hold in the queue is sent to the users phone) 3) the AGENT is still in the login phase hearing that they are "successfully
2009 Jun 07
2
Call recording in - out
Hello to all I'm trying to record the calls going to my queues, but asterisk creates 2 files, one with the inbound and another with the outbound sound. I know Sox should mix the 2 files automatically in the end, but this isn't happening. I have sox installed in my server. How can I force Sox to mix the files? Here is my config: queues.conf----------------------------- [general]
2004 Jul 14
5
ACD Issues
Alright, folks. I just deployed * into full production at my office. We have around 50 7905's, 5 7940's, and a handful of soft clients. We run a call center with around 15 agents. I also have a queue set up for the receptionists so that they don't get bombarded with calls. Everything seems to be working with a very few minor glitches. I firmly believe that the few problems we are
2006 Feb 01
0
how to log agents into a queue
hi, i'm testing asterisk i would like to log some agents in a queue and see how works the system. i've added to queue.conf Code: [700] wrapuptime=0 timeout=15 strategy=ringall retry=5 queue-youarenext= queue-thereare= queue-thankyou=queue-thankyou queue-callswaiting= music=default monitor-join=yes monitor-format= maxlen=0 leavewhenempty=no joinempty=yes
2007 Aug 04
0
queue beep
Hi - I have a queue setup with 4 agents. The people working the queue tell me that when a new call goes into the queue, both the agent and the caller hear a tone. These are static agents - could it be ringing the line again, even though the agent is on a call? We are using GXP2000's with only 1 line programmed in. thanks Todd queue.conf > [601] > announce-frequency=0
2007 Aug 20
3
Queues with Dynanic Users (BUG?)
I am running r79979 of Asterisk Trunk, and I am having problems trying to use app_queue.so. I want to use the extension 510 to be a line where users can call technical support. Extensions 511 and 512 are used by the operators to dynamically make themselves a Queue Member or not. So, operators call 511, and they should get added to the Queue as a Queue member. When users call 510 then, it
2005 Mar 16
0
Agent groups broken in queues? (do not follow strategy)
I attempted setting up a queue with agents that log in, and get called with incoming calls: Agents log in using: exten => *88,1,AgentCallbackLogin(${CALLERIDNUM}|${CALLERIDNUM}@test-sip) Calls get into the queue with: exten => 6029995654,1,Queue(test-noc|t|||60) queues.conf: [test-noc] strategy = rrmemory context = test-sip timeout = 10 retry = 4 member => Agent/@2
2010 Jul 20
0
Got SIP response 603 decline, then the call hang up
Hi to all, I have a strange behavior in my asterisk server. I have a queue for 5 agents, the calls enter the queue an go to the agents normally, but if I need to transfer or dial directly to an agent extension that is already in a call, the pbx hung up the actual call (not the transferred call). This is what I see in the log. Called 103 -- Agent/103 is ringing --
2011 Apr 01
1
Hold problem with Queue
Hello List, First, sorry for my bad English skill, I'm French. We have an asterisk 1.8.3.2 built from sources with a simple Queue : [TestQueue] strategy=ringall timeout=15 retry=1 timeoutpriority=conf ringinuse=yes wrapuptime=2 member => SIP/002E31,0,Agent A member => SIP/1CA3F2,0,Agent B member => SIP/E08972,0,Agent C And this dialplan (extension.ael) : 3600 => {