similar to: ACD

Just cvs'ed about 40 minutes ago (10:15 CST 8-8-03). Segfaults when I use a queue app in many different scenarios. When calling phone is only member of queue I get a segfault. When 1st called extension is outside line I get a segfault. Many other scenarios as well. Unsure how to go about troubleshooting. Any ideas? Jim Friedeck

I am looking for a way to quickly and easily test for on-hook channels from within a C-language AGI app. CHANNEL STATUS works but is a bit clumsy. I don't want to rely on strcmp'ing the returned '200 result=-1' as the meaning of this might change in the future. I am trying to create an ACD using MySQL and want to test each channel before I Dial it. Any ideas? Jim Friedeck

Hello Sir, I have few clarifications as we are planning to work with asterisk. If you don't mind, please clarify the following:- Q1. Do Asterisk support ACD functionality? If Yes, can you give information on how to configure or work with ACD (and it's usage). Q2. From the list of features listed in www.asterisk.org , I see "Predictive dialler" is listed

I have at been looking at Andreas Otto's DynExtenDB Module which will forfill half of my needs for a system... The other half requires something similar for registrations in iax.conf Has anyone found a similar solution ?? Gary .

Is it possible to specify a 'wrap-up' time in a queue so agents will have a specified amount of time to complete tasks between calls unless they hit a key on the phone? As it is they can recieve a call moments after they hang up with no 'down time'. Thanks Jim Friedeck

To all who need more queue functionality, We are contracting Digium to enhance the queue app for our call center needs. Please read the following email conversation and give your ideas. Unless a glaring omission is found in my specification we will have them start tomorrow (Wednesday). I may not have thought of something important. It will be released to all Asterisk users by Digium. Thanks for

Has anybody got the polycom acd function to work? I have the following setup: Debian 3.1 - 2.6.8 linux zlib-1.1.4 libpri-1.2.3 zaptel- 1.2.6 Asterisk - the bweschke/polycom_acd_funtions branch version - I get one error when doing a make install about needing a newer version of libpri and zaptel, I got the above versions from asterisk.org, are there newer version anywhere else? In the sip.conf

Hi all, I have a need where ACD ringall and ACD roundrobin ring strategies will be combined. Basically, ring every agent in a specified order, but whenever it times out and goes to the next agent, I still need the previous agent(s) to continue to ring. I would like to develop this extension myself as a contribution to the asterisk community. In doing this, where should I start? I've

Hi all- I have a customer with a Rockwell Spectrum ACD. They wish to connect to an asterisk system using euro-ISDN circuits, and asked me if asterisk supports a feature that they call "Take back and Transfer". This feature allows an IVR (asterisk in this case) to handle a call and then blind-transfer it back through the ACD to another extension- freeing up the asterisk channel.

Hellow, i need the following requirements with asterisk : 1) Can ACD (Automatic Call Distribution) service work with asterisk, and how to set up ACD in asterisk ? 2) How call barging can set up in asterisk ? 3) How call recording can set up in asterisk? Thanks mahboob System Engr SSL -------------- next part -------------- An HTML attachment was scrubbed... URL:

Can anyone point me in the right direction of info regarding ACD methods available in Asterisk. As far as I can see there are time based ring strategies available but I cannot find any info regarding skills based routing or queue priorities. Also do the current time based ring strategies work globally. What I mean by this is if an agent is a member of more than one queue then would the ACD

Hello everyone, Is it possible to perform "Autoregressive Conditional Duration" (ACD) in R? I'm a graduate student at U of Oregon and want to use ACD in my research project. Please advise. Best, Yuki

Hi ! i'm a new user, and we are planning to use asterisk mostly as a basic ACD. What we would like is basically getting the list of all waiting calls in asterisk, and then display it on our staff homebrew app, for them to choose which call to take. Basically the list should display the caller's number, the time he was waiting and such. Is there any way to grab the waiting list and

It seems that I am having a heck of a time explaining my attempts at distributing ACD Queues to the list. Here's one little problem, that's only a piece of the puzzle. dundi.conf: 180q => global_dundi_q_pbx1,100,IAX,dundi1:${SECRET}@${IPADDR}/${NUMBER},nopartial 180q => global_dundi_q_pbx2,200,IAX,dundi2:${SECRET}@${IPADDR}/${NUMBER},nopartial 180q =>

Thanks to Digium for the fine work they are doing on queue app! Does anyone know the progress on the monitor app recording to one file or synchronizing the two files' start and end times? Thanks. Jim Friedeck

Good Day again list, Encountered another problem in the ACD queue... If I use the ADDQueueMember to dynamically add members as foolows, exten => 403,1,AddQueueMember(techsupport|SIP/${CALLERIDNUM}) lets assume I called extension 403 from my extension 2204. then a caller (extension 2203) enters into the techsupport queue I am able to receive the support call on my phone (extension 2204

I have a couple of real quick questions for ya'll. I am trying to setup * in a test scenario to emulate my company's 20 agent ACD. 1) First, I am curious if anyone has any configs that they can throw up on the wiki or just send via e-mail. I have a bit of it pieced together and am able to make some very basic queued calls, but I am sure that there are much smarter people out there

Is there a ready add-on to asterisk that will display the ACD/ASR per channel, source & destination? Thanks. -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.digium.com/pipermail/asterisk-users/attachments/20091014/48076c6b/attachment.htm

Hello, I have three queues (F1,F2,F3) with default queue weight and three agents (A1,A2,A2) with default agent penalty. If the three agents are busy and tt same time a caller (C1) enter in the queue F1, and after 20 seconds a second caller (C2) enter in the queue F2. So, few seconds later, the agent (A1) state comes to availabe. In this case the asterisk deliveries the caller (C2) to agent (A1),

Hello, I want to safely delegate ACD edition to a system administrator who has no knowledge of Linux nor Asterisk. More precisely, I want him to be able to edit and change menus such as : "Type 1 for management; 2 for support; 3 for sales department". I could teach this administrator what Asterisk config files are but I'm wondering if any GUI exists for such task (editing a vocal