Is there a better place to add this type of logic, 1 draw back here
is that moh stops for a moment for user in the app_queue>In principle, agent_call is supposed to return almost immediately.
>
>Mark
>
>On Wed, 18 Jun 2003, TC wrote:
>
>> I found a similar issue
>> I change'd the chan_agent so that an agent must "press any key
to
continue">> b4 the agent is actually connected to the next call
>> its just a couple line patch
>>
>> --- chan_agent.c 2003-06-18 15:26:18.000000000 -0700
>> +++ chan_agent.std 2003-06-18 07:15:08.000000000 -0700
>> @@ -220,6 +220,7 @@
>>
>> static int agent_call(struct ast_channel *ast, char *dest, int
timeout)
>> {
>> + int d;
>> struct agent_pvt *p = ast->pvt->pvt;
>> int res = -1;
>> ast_pthread_mutex_lock(&p->lock);
>> @@ -250,8 +251,12 @@
>> }
>> if( !res )
>> {
>> - /* Call is immediately up */
>> - ast_setstate(ast, AST_STATE_UP);
>> + d = ast_waitfordigit(p->chan, 5000);
>> + if ( d > 0)
>> + /* %TC Call is immediately up */
>> + ast_setstate(ast, AST_STATE_UP);
>> + else
>> + res = 0; /* nothing timed out */
>> }
>> CLEANUP(ast,p);
>> ast_pthread_mutex_unlock(&p->lock);
>>
>>
>>
>> -----Original Message-----
>> From: Jim Friedeck <asterisk@carhil.com>
>> To: asterisk-users@lists.digium.com
<asterisk-users@lists.digium.com>
>> Date: June 18, 2003 1:29 PM
>> Subject: [Asterisk-Users] Wrap-up
>>
>>
>> >Is it possible to specify a 'wrap-up' time in a queue so
agents will
>> >have a specified amount of time to complete tasks between calls
unless
>> >they hit a key on the phone? As it is they can recieve a call
moments
>> >after they hang up with no 'down time'. Thanks
>> >
>> >Jim Friedeck
>> >
>> >_______________________________________________
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>>
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>
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