Hello list, I'm using an IVR where the caller chooses between 1. sales 2. support. When choosing 1 the caller is directed to the sales-queue when choosing 2 the caller is directed to the support-queue. Then the caller is directed to a free agent. I notice in the CDR-rapports that the destination is always '1' or '2', namely the DTMF-digit that the caller presses. How can I get here the name of the agent or its number as final destination of the call ?? Kind regards, Jonas. -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.digium.com/pipermail/asterisk-users/attachments/20100127/3280070e/attachment.htm
from queue.conf ; UpdateCDR behavior. ; This option is implemented to mimic chan_agents behavior of populating ; CDR dstchannel field of a call with an agent name, which you can set ; at the login time with AddQueueMember membername parameter. ; ; updatecdr = no I've never used it. YMMV Alec _____ From: asterisk-users-bounces at lists.digium.com [mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of jonas kellens Sent: Wednesday, 27 January 2010 10:25 p.m. To: Asterisk Mailing Subject: [asterisk-users] CDR messed up when using queue Hello list, I'm using an IVR where the caller chooses between 1. sales 2. support. When choosing 1 the caller is directed to the sales-queue when choosing 2 the caller is directed to the support-queue. Then the caller is directed to a free agent. I notice in the CDR-rapports that the destination is always '1' or '2', namely the DTMF-digit that the caller presses. How can I get here the name of the agent or its number as final destination of the call ?? Kind regards, Jonas. -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.digium.com/pipermail/asterisk-users/attachments/20100127/8b5a6f14/attachment.htm
forkCDR might be helpful; also, you might want to check all of the CDR fields. _____ From: asterisk-users-bounces at lists.digium.com [mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of jonas kellens Sent: Wednesday, January 27, 2010 3:25 AM To: Asterisk Mailing Subject: [asterisk-users] CDR messed up when using queue Hello list, I'm using an IVR where the caller chooses between 1. sales 2. support. When choosing 1 the caller is directed to the sales-queue when choosing 2 the caller is directed to the support-queue. Then the caller is directed to a free agent. I notice in the CDR-rapports that the destination is always '1' or '2', namely the DTMF-digit that the caller presses. How can I get here the name of the agent or its number as final destination of the call ?? Kind regards, Jonas. -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.digium.com/pipermail/asterisk-users/attachments/20100127/5dedac46/attachment.htm