search for: tuzakey

I have a problem where if an agent's extension is busy and has voicemail the queue app will follow the dialplan and send the caller to an agents voicemail. This is really bad, because it takes the caller out of the queue when it hits that agent. But we also would like to have voicemail for some extensions like the shift managers etc. Is there s solution/workaround/patch? Thanks, -Ryan

Hi, my situation is: incoming call goes into the queue and is picked up by callback agent. The agent then wants to transfer the call to another device (another SIP phone). But 'transfer' button doesn't work and '#' button attempts to start channel monitor. Tried with both Queue(testq) and Queue(testq,tT). Is it meant as a feature that agents won't transfer calls at

Here's the scenario, 5clients, each client has their own queue. There are 3 agents, and they're all logged into all of the queues. Using round robin or rrmemory an agent can get a call in queue 1, then hang up and immediatly get a call for queue 2,3,4,or 5 while the other 2 agents have not gotten a single call. How does one make it so that the round robin feature round robins to

For a while now in my call center I've been seeing calls that come in, hit an agent who is DND, and then bounce to the next agent, but instead of ringing for 20 seconds thing ring for about one ring and then go back to hold then cycle back through making it difficult to pick up the call. Then last night while testing a number that rings one sip extension and then another I noticed that

I've got a box running CVS-HEAD-02/18/05-02:27:22 with a digium single span T100P card. With increasing regularity we get inbound calls that will work fine for an arbitrary ammount of time (some calls last over 20min before the problem) then they are interupted by a short burst of static and then the line drops. On the console I see: == Spawn extension (did, 7214, 2) exited non-zero

Hi All, I'm trying to configure a Digium T100P to talk to a legacy voicemail system. I have the signaling specs verbatim from the original manufacturer documentation as follows: [T1 Signaling] Service Type: T1,D4 format, AMI(Super Fram) Signaling: Four wire, terminated, E&M (Robbed bit) Start Protocol: Wink start; 250msec duration Dial Tone: Enabled Digits: DTMF, 4-digits DTMF: 50msec

Hi I'm having trouble # transfering queue calls. in extensions.conf I have: [macro-queue] ; ; Places caller in queue ; ${ARG1} - Queue name to place caller in. ; ${ARG2} - Voicemail Extention ; ${ARG3} - Caller ID to Set. exten => s,1,DBget(temp=nm/on) ; Get Night key, if not existing,goto 102 exten => s,2,Playback(custom/500/10) exten => s,3,SetCallerID(${ARG3}) exten =>

Hello, I'm running Fedora Core 3 with udev, and asterisk/zaptel/libpri from cvs. I have followed the README.udev instructions replacing insmod with modprobe and rmmod with modprobe -r and adding the 60-zaptel.rules file, yet no matter what I do I still get this error on boot(or when I run service zaptel restart): [root@pbx ~]# /etc/init.d/zaptel restart Unloading zaptel hardware drivers: