search for: persistentmemb

Hello All, I currently have an Asterisk Box, running a callcenter with 04 queues. I set queues.conf with "persistentmembers=yes" in the general section as follows: [general] monitor-type = MixMonitor persistentmembers = yes However when I perform any kind of restart in the Asterisk application, all agents are considered unavailable after that. Though when performing reload, agents keep their statu...

...ll to queue my agent phone is rining without musicnhold or when both phone is busy then i call to queue its directy hangup without musicnhole means my call not goes in to queue what is the problem my queue.conf [root at pbx asterisk]# cat /etc/asterisk/queues.conf | grep -v ';' [general] persistentmembers = yes autofill = yes monitor-type = MixMonitor [9999] leavewhenempty = strict musiclass = default context=from-avaya strategy = rrmemory timeout = 20 retry = 1 wrapuptime=0 announce-frequency = 0 announce-holdtime = no persistentmembers = yes maxlen = 0 member => Agent/1001 member => Ag...

...es, one with the inbound and another with the outbound sound. I know Sox should mix the 2 files automatically in the end, but this isn't happening. I have sox installed in my server. How can I force Sox to mix the files? Here is my config: queues.conf----------------------------- [general] persistentmembers = no monitor-format=wav monitor-join=yes monitor-type=mixmonitor [queue_1] persistentmembers = no monitor-format=wav monitor-join=yes monitor-type=mixmonitor wrapuptime=3 timeout=15 strategy=roundrobin retry=5 member => Agent/600 member => Agent/601 agents.conf----------------------...

...ealtime working for voicemail and sippeers, but I can't get queue members to work. Here is what I have: res_mysql.conf: [general] dbhost = 127.0.0.1 dbname = ASTERISK dbuser = myuser dbpass = mypass dbport = 3306 dbsock = /tmp/mysql.sock queues.conf: [general] realtime_family=queue_members persistentmembers = yes autofill = yes monitor-type = MixMonitor [queue2280] music = default strategy = roundrobin timeout = 15 wrapuptime=10 announce-frequency = 30 announce-holdtime = no joinempty = yes extconfig.conf: [settings] queue_members=>mysql,ASTERISK,queue_member_table MYSQL: root at dell860:/et...

The persistentmembers=yes is suppose to keep agents in a queue over a restart. It might do this, but it doesn't do much good as even if they all remain in the queue, they are all logged out on a restart. Is there any way to keep the agents that are logged in, logged in across a restart? Thanks, Jon.

Hopefully a fairly easy question for the group... I have a queue which should contain about 10 agents (it will be all the phones in the office). This office is remote, so I would like to add their sip phones into the queue remotely. Also, if the system ever gets reloaded or rebooted, I need those agents to remain in the queue. Question: 1) How do you remotely add agents to their respective

I'm stuck on queues! The way I read what documentation I have found, if I set up a queue like this: [general] persistentmembers = yes [testq] musiconhold=default strategy = ringall timeout = 10 retry = 5 context = testing member => SIP/100 and then add into extensions something like this: [incomingiax] exten => 1234,1,Dial(SIP/100,10) exten => 1234,2,Queue(testq|tTH|||300) [testing] exten => 1,1,Dial(SIP...

...cording calls in agents.conf with the following config recordagentcalls=yes recordformat=wav createlink=yes So I had the filename in all calls which was *connected to agents*. I am looking for a similar functionality for 1.4. I am now recording calls using the following configuration. [general] persistentmembers = no eventwhencalled = yes autofill = yes monitor-type = MixMonitor [my-q] joinempty = yes musiconhold = default strategy = rrmemory servicelevel = 60 timeout = 60 retry = 5 wrapuptime=5 announce-frequency = 90 announce-holdtime = yes monitor-format = gsm The calls are being recorded, but no e...

...(well, not 100% clear why!) that I had to also to add to include "recordagentcalls=yes" and "monitor-join=yes" in agents.conf ! Can anyone provide some insight into this ? Thanks in advance! (see below for config) -- Ex Vito queues.conf: [general] persistentmembers = yes [the_queue] musiconhold = default announce = the_announcement strategy = ringall servicelevel = 20 context = the_context wrapuptime = 10 announce-frequency = 30 announce-holdtime = once monitor-format = wav monitor-join = yes eventwhencalled...

We are assigning interfaces directly to our customer service queue through an application running on each agent's PC using the QueueAdd Manager API command. No agents are defined in agents.conf. Does anyone have a solution to pause or remove an interface that doesn't answer after a defined period of time? Thank you, James

...have a question about the definition of agents. The agents.conf file looks like this: [general] persistentagents=yes [agents] maxlogintries=5 ackcall=no wrapuptime=500 musiconhold => default group = 1 agent => 1311,1311,Tom agent => 1531,1531,Tim and here is the queues.conf: [general] persistentmembers = yes [queue1] musiconhold = default strategy = rrmemory servicelevel = 60 timeout = 15 retry = 5 wrapuptime=15 maxlen = 0 announce-frequency = 90 periodic-announce-frequency=60 announce-holdtime = yes announce-round-seconds = 10 queue-youarenext = queue-youarenext queue-thereare = queue-there...

...1.6.0 version but same problem persists.. my dial plan is ttached below along with sip.conf. Extensions.conf [incoming] exten = _X.,1,Queue(55365,tT,,,90) exten = _X.,2,Hangup [from-internal] exten => _X.,1,Answer exten => _X.,2,Dial(SIP/{EXTEN},20,tT) queues.conf [general] persistentmembers = yes autofill = yes Canreinvite=yes ; (tried with NO also) monitor-type = MixMonitor [55365] fullname = Frontdesk strategy = roundrobin context=from-internal ringinuse=no setinterfacevar=yes setqueueentryvar=yes timeout = 10 wrapuptime = autofill = yes autopause = no maxlen =...

...("Your call is now first in line ..."). I believe that the only changes I have made to queues.conf and agents.conf is the addition of the "context=" statement and editing the list of agents. Has anyone else seen this? What am I missing? regards, Drew QUEUES.CONF [general] persistentmembers = yes [FxQueue] music=default strategy=rrmemory context = opt-out_fxq timeout=15 retry=3 wrapuptime=0 maxlen=0 announce-frequency=60 announce-holdtime = yes reportholdtime=yes memberdelay=1 servicelevel=120 ; seconds member => Agent/1102 member => Agent/1103 member => Agent/1104 membe...

Hi, I noticed that agents logins (agentcallbacklogin) are reset if Asterisk is restarted. Can this be avoided in some way ? Regards, Rob.

...39;s no agent available now and hang up the call. We are able to do this thing successfully only by using the dynamic agent -- AddQueueMember(). However, using this approach gave us a few more problems that are: 1. The realtime data for dynamic agents is not really persistent. The setting "persistentmembers=yes" in queues.conf is only saving the queue information, if you login and logout an agent all queue member related data is lost. Is there any way to make these data persistent? 2. If Asterisk is rebooted, all the information is reset - the queue and agents information are all reset. Is...

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...ys, but nothing happens when I press # at 1001. No logs appears at asterisk console in verbose 3 level. I am using asterisk 1.4.15. All the docs indicate that I just need to invoke Queue application with tT to enable call transfer. But that does not seems to work in my case. queues.conf [general] persistentmembers = no eventwhencalled = yes autofill = yes monitor-type = MixMonitor [FAO] musiconhold = default strategy = roundrobin servicelevel = 60 eventmemberstatus = yes eventwhencalled = yes timeout = 60 retry = 5 wrapuptime=5 announce-frequency = 90 announce-holdtime = yes monitor-format = gsm sip.conf...

...laced in the queue, and are waiting while the agents are busy, when an agents is then free they gets connected to the agent but there is silence (no voice). If a caller has not to wait in the queue, there is no problem. My agents have an iax2 client, and imcoming calls are over SIP. queue.conf: persistentmembers=yes autofill=yes ringinuse=no eventwhencalled=yes eventmemberstatus=yes [servicenr1_w1] musiconhold=default strategy=leastrecent ringinuse=no ; verhindert dass Telefone angerufen werden die sowieso telefonieren wrapuptime=5 timeout=20 retry=5 weight=1 autopause=yes setinterfacevar=yes ;variab...

...uto-generated by FreePBX. All modifications to ; ; this file must be done via the web gui. There are alternative files to make ; ; custom modifications, details at: http://freepbx.org/configuration_files ; ;--------------------------------------------------------------------------------; ; persistentmembers=yes queues_custom_general.conf: is empty queues_custom.conf: is empty queues_additional.conf ;--------------------------------------------------------------------------------; ; Do NOT edit this file as it is auto-generated by FreePBX. All modifications to ; ; this file must be done via t...

...3-00005db5 (wait: 0:15, prio: 0) 2. IAX2/coinbound-5391 (wait: 0:06, prio: 0) # asterisk -rx "show hints" 4002 at ext-local : SIP/4002&Custom:DND4 State:Idle Watchers 0 ---------------- - 584 hints registered # queues.conf [general] persistentmembers=yes [default] [4000] announce-frequency=75 announce-holdtime=no autofill=no eventmemberstatus=no eventwhencalled=yes joinempty=strict leavewhenempty=strict maxlen=2 music=operators periodic-announce-frequency=0 queue-callswaiting=queue-callswaiting queue-thankyou=queue-thankyou queue-thereare=...