Uggh, this happened to be me before, my site trashed when the host had business problems. I hope it won''t be that bad. It seems Jumpline has taken over hostingrails and it also seems that there have been support transition problems. My site has been down on and off for over a week and what is worse, support doesn''t seem to know what they are doing. pray4me pleez. -- You received this message because you are subscribed to the Google Groups "Ruby on Rails: Talk" group. To post to this group, send email to rubyonrails-talk-/JYPxA39Uh5TLH3MbocFF+G/Ez6ZCGd0@public.gmane.org To unsubscribe from this group, send email to rubyonrails-talk+unsubscribe-/JYPxA39Uh5TLH3MbocFF+G/Ez6ZCGd0@public.gmane.org For more options, visit this group at http://groups.google.com/group/rubyonrails-talk?hl=en.
On Apr 22, 8:28 pm, minka <beesupp...-5eibb9424EpWk0Htik3J/w@public.gmane.org> wrote:> Uggh, this happened to be me before, my site trashed when the host had > business problems. > > I hope it won''t be that bad. It seems Jumpline has taken over > hostingrails and it also seems that there > have been support transition problems. > > My site has been down on and off for over a week and what is worse, > support doesn''t seem to know > what they are doing. > > pray4me pleez.Yup, the new support people seem incompetent. They just moved my account to a new server and I''ve had tons of trouble... it''s been three days and they still don''t have my Subversion repository working. I don''t know why but the support people also seem annoyed by my attempts to get their... support. This is such a shame because they were so good before. --Best wishes -- You received this message because you are subscribed to the Google Groups "Ruby on Rails: Talk" group. To post to this group, send email to rubyonrails-talk-/JYPxA39Uh5TLH3MbocFF+G/Ez6ZCGd0@public.gmane.org To unsubscribe from this group, send email to rubyonrails-talk+unsubscribe@googlegroups.com. For more options, visit this group at http://groups.google.com/group/rubyonrails-talk?hl=en.
schagnon-Re5JQEeQqe8AvxtiuMwx3w@public.gmane.org
2010-Apr-28 20:25 UTC
Re: hostingrails.com appears to have had an ownership change.
Same here, we are now down for our second full day. Our environment is pointing to code from 2008 in our largest locations. I''ve screamed, yelled and have gotten nowhere. My developer is now 11 hours in at $50/hr and we aren''t any closer. Still can''t get the environment correct. I just gave him the directive to go to another provider. HostingRails is a business killer. -Steve On Apr 25, 5:33 pm, Julia <jamminju...-Re5JQEeQqe8AvxtiuMwx3w@public.gmane.org> wrote:> On Apr 22, 8:28 pm, minka <beesupp...-5eibb9424EpWk0Htik3J/w@public.gmane.org> wrote: > > > Uggh, this happened to be me before, my site trashed when the host had > > business problems. > > > I hope it won''t be that bad. It seems Jumpline has taken over > > hostingrails and it also seems that there > > have been support transition problems. > > > My site has been down on and off for over a week and what is worse, > > support doesn''t seem to know > > what they are doing. > > > pray4me pleez. > > Yup, the new support people seem incompetent. They just moved my > account to a new server and I''ve had tons of trouble... it''s been > three days and they still don''t have my Subversion repository working. > I don''t know why but the support people also seem annoyed by my > attempts to get their... support. > > This is such a shame because they were so good before. > > --Best wishes > > -- > You received this message because you are subscribed to the Google Groups "Ruby on Rails: Talk" group. > To post to this group, send email to rubyonrails-talk-/JYPxA39Uh5TLH3MbocFF+G/Ez6ZCGd0@public.gmane.org > To unsubscribe from this group, send email to rubyonrails-talk+unsubscribe@googlegroups.com. > For more options, visit this group athttp://groups.google.com/group/rubyonrails-talk?hl=en.-- You received this message because you are subscribed to the Google Groups "Ruby on Rails: Talk" group. To post to this group, send email to rubyonrails-talk-/JYPxA39Uh5TLH3MbocFF+G/Ez6ZCGd0@public.gmane.org To unsubscribe from this group, send email to rubyonrails-talk+unsubscribe@googlegroups.com. For more options, visit this group at http://groups.google.com/group/rubyonrails-talk?hl=en.
schagnon-Re5JQEeQqe8AvxtiuMwx3w@public.gmane.org
2010-Apr-28 20:28 UTC
Re: hostingrails.com appears to have had an ownership change.
Hostingrails is a bunch on incompetent idiots. Our environment is still down 48 hours later with very little hope to get it online correctly. The main developer has been given the directive to get away from these jokers. -Steve On Apr 25, 5:33 pm, Julia <jamminju...-Re5JQEeQqe8AvxtiuMwx3w@public.gmane.org> wrote:> On Apr 22, 8:28 pm, minka <beesupp...-5eibb9424EpWk0Htik3J/w@public.gmane.org> wrote: > > > Uggh, this happened to be me before, my site trashed when the hosthad > > business problems. > > > I hope it won''t be that bad. It seems Jumpline has taken over > > hostingrails and it also seems that there > >havebeen support transition problems. > > > My site has been down on and off for over a week and what is worse, > > support doesn''t seem to know > > what they are doing. > > > pray4me pleez. > > Yup, the new support people seem incompetent. They just moved my > account to a new server and I''vehadtons of trouble... it''s been > three days and they still don''thavemy Subversion repository working. > I don''t know why but the support people also seem annoyed by my > attempts to get their... support. > > This is such a shame because they were so good before. > > --Best wishes > > -- > You received this message because you are subscribed to the Google Groups "Ruby on Rails: Talk" group. > To post to this group, send email to rubyonrails-talk-/JYPxA39Uh5TLH3MbocFF+G/Ez6ZCGd0@public.gmane.org > To unsubscribe from this group, send email to rubyonrails-talk+unsubscribe@googlegroups.com. > For moreoptions, visit this group athttp://groups.google.com/group/rubyonrails-talk?hl=en.-- You received this message because you are subscribed to the Google Groups "Ruby on Rails: Talk" group. To post to this group, send email to rubyonrails-talk-/JYPxA39Uh5TLH3MbocFF+G/Ez6ZCGd0@public.gmane.org To unsubscribe from this group, send email to rubyonrails-talk+unsubscribe@googlegroups.com. For more options, visit this group at http://groups.google.com/group/rubyonrails-talk?hl=en.
Yiannis
2010-Apr-29 09:44 UTC
Re: hostingrails.com appears to have had an ownership change.
Indeed, hostingrails is the worst rails hosting company available. If you want to try the worst, try hostingrails. On Apr 28, 11:25 pm, "schag...-Re5JQEeQqe8AvxtiuMwx3w@public.gmane.org" <schag...-Re5JQEeQqe8AvxtiuMwx3w@public.gmane.org> wrote:> Same here, we are now down for our second full day. Our environment > is pointing to code from 2008 in our largest locations. I''ve > screamed, yelled and have gotten nowhere. My developer is now 11 > hours in at $50/hr and we aren''t any closer. Still can''t get the > environment correct. > > I just gave him the directive to go to another provider. HostingRails > is a business killer. > > -Steve > > On Apr 25, 5:33 pm, Julia <jamminju...-Re5JQEeQqe8AvxtiuMwx3w@public.gmane.org> wrote: > > > > > On Apr 22, 8:28 pm, minka <beesupp...-5eibb9424EpWk0Htik3J/w@public.gmane.org> wrote: > > > > Uggh, this happened to be me before, my site trashed when the host had > > > business problems. > > > > I hope it won''t be that bad. It seems Jumpline has taken over > > > hostingrails and it also seems that there > > > have been support transition problems. > > > > My site has been down on and off for over a week and what is worse, > > > support doesn''t seem to know > > > what they are doing. > > > > pray4me pleez. > > > Yup, the new support people seem incompetent. They just moved my > > account to a new server and I''ve had tons of trouble... it''s been > > three days and they still don''t have my Subversion repository working. > > I don''t know why but the support people also seem annoyed by my > > attempts to get their... support. > > > This is such a shame because they were so good before. > > > --Best wishes > > > -- > > You received this message because you are subscribed to the Google Groups "Ruby on Rails: Talk" group. > > To post to this group, send email to rubyonrails-talk-/JYPxA39Uh5TLH3MbocFF+G/Ez6ZCGd0@public.gmane.org > > To unsubscribe from this group, send email to rubyonrails-talk+unsubscribe-/JYPxA39Uh5TLH3MbocFF+G/Ez6ZCGd0@public.gmane.org > > For more options, visit this group athttp://groups.google.com/group/rubyonrails-talk?hl=en. > > -- > You received this message because you are subscribed to the Google Groups "Ruby on Rails: Talk" group. > To post to this group, send email to rubyonrails-talk-/JYPxA39Uh5TLH3MbocFF+G/Ez6ZCGd0@public.gmane.org > To unsubscribe from this group, send email to rubyonrails-talk+unsubscribe@googlegroups.com. > For more options, visit this group athttp://groups.google.com/group/rubyonrails-talk?hl=en.-- You received this message because you are subscribed to the Google Groups "Ruby on Rails: Talk" group. To post to this group, send email to rubyonrails-talk-/JYPxA39Uh5TLH3MbocFF+G/Ez6ZCGd0@public.gmane.org To unsubscribe from this group, send email to rubyonrails-talk+unsubscribe@googlegroups.com. For more options, visit this group at http://groups.google.com/group/rubyonrails-talk?hl=en.
Hi, I pretty much had the same issues reported here, especially after the "upgrade" on some servers. The question is: what RoR hosting provider would you suggest ? I''ve heard good things about site5, and was myself a happy Lunarpages customer but I left because at the time they were not supporting RoR and shell access. thanks -ugo- On Apr 29, 11:44 am, Yiannis <istoseli...-Re5JQEeQqe8AvxtiuMwx3w@public.gmane.org> wrote:> Indeed, hostingrails is the worst rails hosting company available. If > you want to try the worst, try hostingrails. > > On Apr 28, 11:25 pm, "schag...-Re5JQEeQqe8AvxtiuMwx3w@public.gmane.org" <schag...-Re5JQEeQqe8AvxtiuMwx3w@public.gmane.org> wrote: > > > > > Same here, we are now down for our second full day. Our environment > > is pointing to code from 2008 in our largest locations. I''ve > > screamed, yelled and have gotten nowhere. My developer is now 11 > > hours in at $50/hr and we aren''t any closer. Still can''t get the > > environment correct. > > > I just gave him the directive to go to another provider. HostingRails > > is a business killer. > > > -Steve > > > On Apr 25, 5:33 pm, Julia <jamminju...-Re5JQEeQqe8AvxtiuMwx3w@public.gmane.org> wrote: > > > > On Apr 22, 8:28 pm, minka <beesupp...-5eibb9424EpWk0Htik3J/w@public.gmane.org> wrote: > > > > > Uggh, this happened to be me before, my site trashed when the host had > > > > business problems. > > > > > I hope it won''t be that bad. It seems Jumpline has taken over > > > > hostingrails and it also seems that there > > > > have been support transition problems. > > > > > My site has been down on and off for over a week and what is worse, > > > > support doesn''t seem to know > > > > what they are doing. > > > > > pray4me pleez. > > > > Yup, the new support people seem incompetent. They just moved my > > > account to a new server and I''ve had tons of trouble... it''s been > > > three days and they still don''t have my Subversion repository working. > > > I don''t know why but the support people also seem annoyed by my > > > attempts to get their... support. > > > > This is such a shame because they were so good before. > > > > --Best wishes > > > > -- > > > You received this message because you are subscribed to the Google Groups "Ruby on Rails: Talk" group. > > > To post to this group, send email to rubyonrails-talk-/JYPxA39Uh4Ykp1iOSErHA@public.gmane.orgm. > > > To unsubscribe from this group, send email to rubyonrails-talk+unsubscribe-/JYPxA39Uh5TLH3MbocFF+G/Ez6ZCGd0@public.gmane.org > > > For more options, visit this group athttp://groups.google.com/group/rubyonrails-talk?hl=en. > > > -- > > You received this message because you are subscribed to the Google Groups "Ruby on Rails: Talk" group. > > To post to this group, send email to rubyonrails-talk-/JYPxA39Uh5TLH3MbocFF+G/Ez6ZCGd0@public.gmane.org > > To unsubscribe from this group, send email to rubyonrails-talk+unsubscribe-/JYPxA39Uh5TLH3MbocFF+G/Ez6ZCGd0@public.gmane.org > > For more options, visit this group athttp://groups.google.com/group/rubyonrails-talk?hl=en. > > -- > You received this message because you are subscribed to the Google Groups "Ruby on Rails: Talk" group. > To post to this group, send email to rubyonrails-talk-/JYPxA39Uh5TLH3MbocFF+G/Ez6ZCGd0@public.gmane.org > To unsubscribe from this group, send email to rubyonrails-talk+unsubscribe@googlegroups.com. > For more options, visit this group athttp://groups.google.com/group/rubyonrails-talk?hl=en.-- You received this message because you are subscribed to the Google Groups "Ruby on Rails: Talk" group. To post to this group, send email to rubyonrails-talk-/JYPxA39Uh5TLH3MbocFF+G/Ez6ZCGd0@public.gmane.org To unsubscribe from this group, send email to rubyonrails-talk+unsubscribe@googlegroups.com. For more options, visit this group at http://groups.google.com/group/rubyonrails-talk?hl=en.
James Oser
2010-May-09 03:17 UTC
Re: Re: hostingrails.com appears to have had an ownership change.
I received a 4/24/2010 email from hostingrails.com that states: If you are currently using outside name servers for your website, you will need to either update your DNS name server records for your domain name to ( ns1.hostingrails.com and ns2.hostingrails.com). The above email is wrong, or least today, it is wrong. To correctly get my DNS working after the server change, I needed to point my DNS to: ns1.myhostcenter.com and ns2.myhostcenter.com -- You received this message because you are subscribed to the Google Groups "Ruby on Rails: Talk" group. To post to this group, send email to rubyonrails-talk-/JYPxA39Uh5TLH3MbocFF+G/Ez6ZCGd0@public.gmane.org To unsubscribe from this group, send email to rubyonrails-talk+unsubscribe-/JYPxA39Uh5TLH3MbocFF+G/Ez6ZCGd0@public.gmane.org For more options, visit this group at http://groups.google.com/group/rubyonrails-talk?hl=en.
James Oser
2010-May-09 03:20 UTC
Re: Re: hostingrails.com appears to have had an ownership change.
support.jumpline.com and support.hostingrails.com seemed to be the same web page except support.hostingrails.com has a forum tab and support.jumpline.com does not have a forum tab. The forum''s tab points to http://hostingrails.com/forums There is not a http://jumpline.com/forums -- You received this message because you are subscribed to the Google Groups "Ruby on Rails: Talk" group. To post to this group, send email to rubyonrails-talk-/JYPxA39Uh5TLH3MbocFF+G/Ez6ZCGd0@public.gmane.org To unsubscribe from this group, send email to rubyonrails-talk+unsubscribe-/JYPxA39Uh5TLH3MbocFF+G/Ez6ZCGd0@public.gmane.org For more options, visit this group at http://groups.google.com/group/rubyonrails-talk?hl=en.
Marnen Laibow-Koser
2010-May-09 15:03 UTC
Re: hostingrails.com appears to have had an ownership change
gogo wrote:> Hi, I pretty much had the same issues reported here, especially after > the "upgrade" on some servers. > > The question is: what RoR hosting provider would you suggest ? I''ve > heard good things about site5, and was myself a happy Lunarpages > customer but I left because at the time they were not supporting RoR > and shell access.I like Slicehost, or Heroku.> > thanks > > -ugo-Best, -- Marnen Laibow-Koser http://www.marnen.org marnen-sbuyVjPbboAdnm+yROfE0A@public.gmane.org -- Posted via http://www.ruby-forum.com/. -- You received this message because you are subscribed to the Google Groups "Ruby on Rails: Talk" group. To post to this group, send email to rubyonrails-talk-/JYPxA39Uh5TLH3MbocFF+G/Ez6ZCGd0@public.gmane.org To unsubscribe from this group, send email to rubyonrails-talk+unsubscribe-/JYPxA39Uh5TLH3MbocFF+G/Ez6ZCGd0@public.gmane.org For more options, visit this group at http://groups.google.com/group/rubyonrails-talk?hl=en.
The original estimate of 24-72 hours is currently off by over a week. I currently experience site halts of over 5 minutes more than twice daily. My git repository suddenly reverted to the first commit. I had to rebuild my development history from a git clone. Fortunately all history was present in the clone so no work was lost. I''m not sure who the "my" is in the new name "my.hostingrails.com" but it definitely doesn''t seem to be paying customers. This feels like a class action suit in the making... Rick On May 9, 11:03 am, Marnen Laibow-Koser <li...-fsXkhYbjdPsEEoCn2XhGlw@public.gmane.org> wrote:> gogo wrote: > > Hi, I pretty much had the same issues reported here, especially after > > the "upgrade" on some servers. > > > The question is: what RoR hosting provider would you suggest ? I''ve > > heard good things about site5, and was myself a happy Lunarpages > > customer but I left because at the time they were not supporting RoR > > and shell access. > > I like Slicehost, or Heroku. > > > > > thanks > > > -ugo- > > Best, > -- > Marnen Laibow-Koserhttp://www.marnen.org > mar...-sbuyVjPbboAdnm+yROfE0A@public.gmane.org > -- > Posted viahttp://www.ruby-forum.com/. > > -- > You received this message because you are subscribed to the Google Groups "Ruby on Rails: Talk" group. > To post to this group, send email to rubyonrails-talk-/JYPxA39Uh5TLH3MbocFF+G/Ez6ZCGd0@public.gmane.org > To unsubscribe from this group, send email to rubyonrails-talk+unsubscribe@googlegroups.com. > For more options, visit this group athttp://groups.google.com/group/rubyonrails-talk?hl=en.-- You received this message because you are subscribed to the Google Groups "Ruby on Rails: Talk" group. To post to this group, send email to rubyonrails-talk-/JYPxA39Uh5TLH3MbocFF+G/Ez6ZCGd0@public.gmane.org To unsubscribe from this group, send email to rubyonrails-talk+unsubscribe@googlegroups.com. For more options, visit this group at http://groups.google.com/group/rubyonrails-talk?hl=en.
Clinton
2010-May-11 15:05 UTC
Re: hostingrails.com appears to have had an ownership change
I would support anyone who has had a similar experience with Hostingrails (which seems like many), to pursue a class action lawsuit. Our story: My company is a web agency and we hosted several of our client websites with Hostingrails. On April 30th, I received notification from one of our customers that their site was down. I then found out all of our sites were down. We called hostingrails support and submitted a ticket for an urgent correction. No response was officially given until Sunday morning! We were not able to call on the weekend as they have NO weekend call support. After our own developer''s investigation, we finally realized that our sites IP addresses had been changed (without them even informing us!). After posting numerous tickets, hostingrails finally gave us the new IP''s to redirect to. This was only the start of our problems...On Monday, we called the support and they finally explained there was a server upgrade and "we should have know about this" (our sites have been down for 72 hours at this point). We NEVER received any email or notification, nor could they prove they sent us any such message. I demanded to speak to a manager in charge, his name is Derek Hopper. He wasn''t available but support promised to call back taking my number (European number). Then he sent an email saying he was unable to make international calls (what a load of BS!). In short, we never got our issues resolved and the server change forced us to move all websites to a new server. This wasted 5 days of our time and not to mention significant financial losses and damage to our reputation. Even after all of this, we asked Derek for our money back on hosting we have not used (we paid 2 years in advance hosting). He came up with the biggest BS excuse ever saying he "can''t make a refund due to the merchant system". He then asked us to "trust him" and we could have free hosting for 2 years (extended to 2014). He even had the nerve to offer this when our current issues were still NOT resolved. I have never dealt with more incompetent people in my life. We have not received a refund yet but will do whatever it takes to get some justice in this case. If anyone else has a similar story to share or would like to investigate a class action lawsuit, please email me at clint.hailey-Re5JQEeQqe8AvxtiuMwx3w@public.gmane.org Clinton On May 9, 7:46 pm, Rick <richard.t.ll...-Re5JQEeQqe8AvxtiuMwx3w@public.gmane.org> wrote:> The original estimate of 24-72 hours is currently off by over a week. > > I currently experience site halts of over 5 minutes more than twice > daily. > > My git repository suddenly reverted to the first commit. I had to > rebuild my development history from a git clone. Fortunately all > history was present in the clone so no work was lost. > > I''m not sure who the "my" is in the new name "my.hostingrails.com" but > it definitely doesn''t seem to be paying customers. > > This feels like a class action suit in the making... > > Rick > > On May 9, 11:03 am, Marnen Laibow-Koser <li...-fsXkhYbjdPsEEoCn2XhGlw@public.gmane.org> wrote: > > > > > > > gogo wrote: > > > Hi, I pretty much had the same issues reported here, especially after > > > the "upgrade" on some servers. > > > > The question is: what RoR hosting provider would you suggest ? I''ve > > > heard good things about site5, and was myself a happy Lunarpages > > > customer but I left because at the time they were not supporting RoR > > > and shell access. > > > I like Slicehost, or Heroku. > > > > thanks > > > > -ugo- > > > Best, > > -- > > Marnen Laibow-Koserhttp://www.marnen.org > > mar...-sbuyVjPbboAdnm+yROfE0A@public.gmane.org > > -- > > Posted viahttp://www.ruby-forum.com/. > > > -- > > You received this message because you are subscribed to the Google Groups "Ruby on Rails: Talk" group. > > To post to this group, send email to rubyonrails-talk-/JYPxA39Uh5TLH3MbocFF+G/Ez6ZCGd0@public.gmane.org > > To unsubscribe from this group, send email to rubyonrails-talk+unsubscribe-/JYPxA39Uh5TLH3MbocFF+G/Ez6ZCGd0@public.gmane.org > > For more options, visit this group athttp://groups.google.com/group/rubyonrails-talk?hl=en. > > -- > You received this message because you are subscribed to the Google Groups "Ruby on Rails: Talk" group. > To post to this group, send email to rubyonrails-talk-/JYPxA39Uh5TLH3MbocFF+G/Ez6ZCGd0@public.gmane.org > To unsubscribe from this group, send email to rubyonrails-talk+unsubscribe@googlegroups.com. > For more options, visit this group athttp://groups.google.com/group/rubyonrails-talk?hl=en.-- You received this message because you are subscribed to the Google Groups "Ruby on Rails: Talk" group. To post to this group, send email to rubyonrails-talk-/JYPxA39Uh5TLH3MbocFF+G/Ez6ZCGd0@public.gmane.org To unsubscribe from this group, send email to rubyonrails-talk+unsubscribe@googlegroups.com. For more options, visit this group at http://groups.google.com/group/rubyonrails-talk?hl=en.
We have had a very similar experience, with two separate hostingrails
sites. We eventually moved all our sites over to railsplayground.net
and been happy with them so far.
I''ve never had a hosting company switch me to a new server without
thoroughly ensuring everything works and getting my approval before
throwing the switch. Hostingrails on the other hand, arrogantly just
moved my files over and sent me an email notification that my IP has
changed. Then all hell broke loose. SMTP failures, site down for hours
at a time, multiple times a day, tried to contact Support
continuously. The went on for over 2 weeks, as we moved to a new
hosting company. I have lost a major Beta customer in the process.
I was actually hung-up on by the "customer support" manager, Derek,
after I asked the support technician to transfer me to his boss,
because I dared to say the situation was "bullshit"
("I''m terminating
this call because of your bad language"). Support tickets are closed
without being resolved. Hostingrails used to have exceptional support.
Now its in the toilet.
In an attempt to give them one last chance, I tried to contact
"management" but there''s none listed on their website. I
called their
sales and support lines and asked for the name of the company
president, and was refused that information. Quite unbelievable.
--
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We have had a very similar experience, with two separate hostingrails
sites. We eventually moved all our sites over to railsplayground.net
and been happy with them so far.
I''ve never had a hosting company switch me to a new server without
thoroughly ensuring everything works and getting my approval before
throwing the switch. Hostingrails on the other hand, arrogantly just
moved my files over and sent me an email notification that my IP has
changed. Then all hell broke loose. SMTP failures, site down for hours
at a time, multiple times a day, tried to contact Support
continuously. The went on for over 2 weeks, as we moved to a new
hosting company. I have lost a major Beta customer in the process.
I was actually hung-up on by the "customer support" manager, Derek,
after I asked the support technician to transfer me to his boss,
because I dared to say the situation was "bullshit"
("I''m terminating
this call because of your bad language"). Support tickets are closed
without being resolved. Hostingrails used to have exceptional support.
Now its in the toilet.
In an attempt to give them one last chance, I tried to contact
"management" but there''s none listed on their website. I
called their
sales and support lines and asked for the name of the company
president, and was refused that information. Quite unbelievable.
--
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"Ruby on Rails: Talk" group.
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Mickael Faivre-Macon
2010-Jun-06 07:40 UTC
Re: hostingrails.com appears to have had an ownership change
Hi, Same here. I have 5 small websites hosted at hostingrails.com. Since April, I have much troubles with my apps. I already wrote to the sales. ==================Your new support system, just for opening a technical support ticket is really annoying. With the old you could open a ticket in 2 clicks. Now I have to navigate through too many menus. It''s really annoying. Reply from Hostingrails.com (Sat May-01-2010 12:29): I am sorry for any inconvenience this causes. With this new ticketing system we will keep track of your tickets in your Customer Manager so you can review them at any time. It is also better for tracking and to ensure you get a more timely response from the technicians. I do understand it is more steps but it will be a benefit to you in regards to the support you receive and for referencing previous tickets. If you have any other questions or concerns please let us know. ==================I don''t want to bother you. I''m just a customer since 2006 that is beginning to think that your new support is really decreasing in quality. I was talking about your new interface, now I am talking about the people behind it. Before we had replies in less than 3 hours, with pertinent remarks and replies. Now I have open a ticket about emails, they are avoiding questions, not analysing the server, and now that emails are working again, they don''t know why (I didn''t changed anything) and they still asking if the emails are not sent in my spam folder. A migration have been done: all my apps hae been changed to a new servers, and nothing was ensured to get no regressions: I am still missing a rails 2.3.2 gem for one of my application. I was really surprised to find a good level of service with HostingRails back then, now I am really thinking about leaving you guys. I prefer to pay more and have a greater service elsewhere. Do something please, for the sake of your service image. Best regards, Mickael Faivre-Maçon. Reply from Jumpline CS Agent Geoff S (Fri May-07-2010 09:35): We are currently looking into this issue in your other support ticket. ====================== Too sad. Mickael Faivre-Maçon. -- Posted via http://www.ruby-forum.com/. -- You received this message because you are subscribed to the Google Groups "Ruby on Rails: Talk" group. To post to this group, send email to rubyonrails-talk-/JYPxA39Uh5TLH3MbocFF+G/Ez6ZCGd0@public.gmane.org To unsubscribe from this group, send email to rubyonrails-talk+unsubscribe@googlegroups.com. For more options, visit this group at http://groups.google.com/group/rubyonrails-talk?hl=en.
Danny Collier
2010-Jun-18 14:05 UTC
Re: hostingrails.com appears to have had an ownership change
I''ve had the same experience with them. I host over 40 sites in a CMS application on Hosting Rails. They sent me the IP change email *after* our sites went down. It took three days to recover, during which their support kept giving us different reasons why this was our fault. When I called them a week later to tell them this was unacceptable, the rep told me, "well, only a few of our customers were affected." D. -- Posted via http://www.ruby-forum.com/. -- You received this message because you are subscribed to the Google Groups "Ruby on Rails: Talk" group. To post to this group, send email to rubyonrails-talk-/JYPxA39Uh5TLH3MbocFF+G/Ez6ZCGd0@public.gmane.org To unsubscribe from this group, send email to rubyonrails-talk+unsubscribe-/JYPxA39Uh5TLH3MbocFF+G/Ez6ZCGd0@public.gmane.org For more options, visit this group at http://groups.google.com/group/rubyonrails-talk?hl=en.
Deon Silva
2010-Jun-18 18:59 UTC
Re: hostingrails.com appears to have had an ownership change
We recently moved our RAILS hosting to webappcabaret.com AND we are loving it. Had bad experience with hostingrails even before ownership change. Danny Collier wrote:> I''ve had the same experience with them. I host over 40 sites in a CMS > application on Hosting Rails. They sent me the IP change email *after* > our sites went down. It took three days to recover, during which their > support kept giving us different reasons why this was our fault. > > When I called them a week later to tell them this was unacceptable, the > rep told me, "well, only a few of our customers were affected." > > D.-- Posted via http://www.ruby-forum.com/. -- You received this message because you are subscribed to the Google Groups "Ruby on Rails: Talk" group. To post to this group, send email to rubyonrails-talk-/JYPxA39Uh5TLH3MbocFF+G/Ez6ZCGd0@public.gmane.org To unsubscribe from this group, send email to rubyonrails-talk+unsubscribe-/JYPxA39Uh5TLH3MbocFF+G/Ez6ZCGd0@public.gmane.org For more options, visit this group at http://groups.google.com/group/rubyonrails-talk?hl=en.