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Scott Colby

2020-Jun-28 01:25 UTC

[Nut-upsuser] AVR750U Low Power not Triggering Shutdown

Hello,

I am having difficulty using NUT to shut down my Netgate SG-1100
(a pfSense router) when the power level of the UPS gets critically
low.

Here is some relevant information:
- OS: pfSense 2.4.5-RELEASE-p1 (FreeBSD 11.3-STABLE)
- NUT version: 2.7.4
- Installed from: pfSense package 2.7.4_7
- UPS: AVR750U (Device release number 2)
- I have included my config files, output from `upsc`, and output
from running the driver in debug mode at the bottom of this message.

To get this UPS to work with NUT, I had to create a custom devd
rule:
# cat /usr/local/etc/devd/nut-usb-custom.conf
notify 100 {
        match "system"          "USB";
        match "subsystem"       "DEVICE";
        match "type"            "ATTACH";
        match "vendor"          "0x09ae";
        match "product"         "0x3024";  # difference from
default config here
        action "chgrp uucp /dev/$cdev; chmod g+rw /dev/$cdev";
};
It seems like my particular AVR750U has a different product id than
the one that came in the package at /usr/local/etc/nut-usb.conf,
which has a similar rule entry but with product id 0x1007. I'm not
sure if this is a package maintainer issue or a NUT isue.

I unplugged the UPS from the mains power and let it run down. The
battery level and time remaining numbers seemed to update correctly
during this, but when the battery got down to 1% and showed less
than one minute of time remaining, NUT still hadn't shut down the
device--I chickened out and plugged it back in. Following the advice
from usbhid-ups(8), I ran `upsmon -c fsd` which properly brought
the system down but did not power cycle the UPS.

I am a little unclear on what actually causes NUT to issue the
shutdown command. I've read something about the "low power flag:"
is that something that the UPS decides on?

Have I made a configuration error? Do I need to set some configuration
on the UPS with `upsrw` or something? Do I need to use Tripp Lite's
Windows software to configure something before using it with NUT?
Is this a new version of the AVR750U that's not compatible yet with
NUT?

Thank you for your attention to my questions,
Scott


# cat nut.conf
MODE=none

# cat ups.conf
[AVR750U]
driver=usbhid-ups
port=auto
productid=3024

# cat upsmon.conf
MONITOR AVR750U 1 local-monitor <password> master
SHUTDOWNCMD "/sbin/shutdown -p +0"
POWERDOWNFLAG /etc/killpower
NOTIFYCMD /usr/local/pkg/nut/nut_email.php
NOTIFYFLAG ONLINE   SYSLOG+WALL+EXEC
NOTIFYFLAG ONBATT   SYSLOG+WALL+EXEC
NOTIFYFLAG LOWBATT  SYSLOG+WALL+EXEC
NOTIFYFLAG FSD    SYSLOG+WALL+EXEC
NOTIFYFLAG COMMOK   SYSLOG+WALL+EXEC
NOTIFYFLAG COMMBAD  SYSLOG+WALL+EXEC
NOTIFYFLAG SHUTDOWN SYSLOG+WALL+EXEC
NOTIFYFLAG REPLBATT SYSLOG+WALL+EXEC
NOTIFYFLAG NOCOMM   SYSLOG+WALL+EXEC
NOTIFYFLAG NOPARENT SYSLOG+WALL+EXEC

# upsc AVR750U
battery.charge: 100
battery.charge.warning: 30
battery.runtime: 3649
battery.type: PbAc
battery.voltage: 0.0
battery.voltage.nominal: 12.0
device.mfr: Tripp Lite
device.model: AVR750U
device.serial: 2945CVLOM87C901526
device.type: ups
driver.name: usbhid-ups
driver.parameter.pollfreq: 30
driver.parameter.pollinterval: 2
driver.parameter.port: auto
driver.parameter.productid: 3024
driver.parameter.synchronous: no
driver.version: 2.7.4
driver.version.data: TrippLite HID 0.82
driver.version.internal: 0.41
input.frequency: 5990.0
input.transfer.high: 145.0
input.transfer.low: 89.0
input.voltage: 0.0
input.voltage.nominal: 120
output.current: 0.0
output.frequency: 5990.0
output.frequency.nominal: 60
output.voltage: 0.0
output.voltage.nominal: 120
ups.beeper.status: muted
ups.delay.shutdown: 20
ups.delay.start: 30
ups.load: 0
ups.mfr: Tripp Lite
ups.model: AVR750U
ups.power: 0.0
ups.power.nominal: 750
ups.productid: 3024
ups.serial: 2945CVLOM87C901526
ups.status: OL
ups.timer.reboot: 65535
ups.timer.shutdown: 65535
ups.timer.start: 65535
ups.vendorid: 09ae
ups.watchdog.status: 0

# /usr/local/libexec/nut/usbhid-ups -DD -a AVR750U
Network UPS Tools - Generic HID driver 0.41 (2.7.4)
USB communication driver 0.33
   0.000000     debug level is '2'
   0.001637     upsdrv_initups...
   0.002374     Checking device (09AE/3024) (/dev/usb//dev/ugen1.2)
   0.014968     - VendorID: 09ae
   0.015020     - ProductID: 3024
   0.015031     - Manufacturer: Tripp Lite
   0.015041     - Product: AVR750U
   0.015052     - Serial Number: 2945CVLOM87C901526
   0.015061     - Bus: /dev/usb
   0.015071     - Device release number: 0002
   0.015084     Trying to match device
   0.015265     Device matches
   0.016003     HID descriptor length 885
   0.020119     Report Descriptor size = 885
   0.021057     Using subdriver: TrippLite HID 0.82
   0.021116     87 HID objects found
   0.022059     Path: UPS.PowerSummary.iProduct, Type: Feature, ReportID: 0x28,
Offset: 0, Size: 8, Value: 1
   0.023013     Path: UPS.PowerSummary.iSerialNumber, Type: Feature, ReportID:
0x29, Offset: 0, Size: 8, Value: 5
   0.024007     Path: UPS.PowerSummary.iManufacturer, Type: Feature, ReportID:
0x2b, Offset: 0, Size: 8, Value: 3
   0.025006     Path: UPS.PowerSummary.Input.ConfigVoltage, Type: Feature,
ReportID: 0x30, Offset: 0, Size: 8, Value: 120
   0.025997     Path: UPS.PowerSummary.Input.Voltage, Type: Feature, ReportID:
0x31, Offset: 0, Size: 16, Value: 0.001233
   0.027006     Path: UPS.PowerSummary.AudibleAlarmControl, Type: Feature,
ReportID: 0x11, Offset: 0, Size: 8, Value: 3
   0.027995     Path: UPS.PowerSummary.PresentStatus.InternalFailure, Type:
Feature, ReportID: 0x32, Offset: 7, Size: 1, Value: 0
   0.028034     Path: UPS.PowerSummary.PresentStatus.InternalFailure, Type:
Input, ReportID: 0x32, Offset: 7, Size: 1, Value: 0
   0.028059     Path: UPS.PowerSummary.PresentStatus.ShutdownImminent, Type:
Feature, ReportID: 0x32, Offset: 9, Size: 1, Value: 0
   0.028084     Path: UPS.PowerSummary.PresentStatus.ShutdownImminent, Type:
Input, ReportID: 0x32, Offset: 9, Size: 1, Value: 0
   0.028138     Path: UPS.PowerSummary.PresentStatus.ACPresent, Type: Input,
ReportID: 0x32, Offset: 16, Size: 1, Value: 1
   0.028164     Path: UPS.PowerSummary.PresentStatus.ACPresent, Type: Feature,
ReportID: 0x32, Offset: 16, Size: 1, Value: 1
   0.028188     Path:
UPS.PowerSummary.PresentStatus.BelowRemainingCapacityLimit, Type: Input,
ReportID: 0x32, Offset: 18, Size: 1, Value: 0
   0.028212     Path: UPS.PowerSummary.PresentStatus.FullyCharged, Type: Input,
ReportID: 0x32, Offset: 19, Size: 1, Value: 1
   0.028237     Path: UPS.PowerSummary.PresentStatus.Charging, Type: Input,
ReportID: 0x32, Offset: 20, Size: 1, Value: 0
   0.028262     Path: UPS.PowerSummary.PresentStatus.Discharging, Type: Input,
ReportID: 0x32, Offset: 21, Size: 1, Value: 0
   0.028286     Path: UPS.PowerSummary.PresentStatus.FullyDischarged, Type:
Input, ReportID: 0x32, Offset: 22, Size: 1, Value: 0
   0.028310     Path: UPS.PowerSummary.PresentStatus.NeedReplacement, Type:
Input, ReportID: 0x32, Offset: 23, Size: 1, Value: 0
   0.028333     Path:
UPS.PowerSummary.PresentStatus.BelowRemainingCapacityLimit, Type: Feature,
ReportID: 0x32, Offset: 18, Size: 1, Value: 0
   0.028357     Path: UPS.PowerSummary.PresentStatus.FullyCharged, Type:
Feature, ReportID: 0x32, Offset: 19, Size: 1, Value: 1
   0.028383     Path: UPS.PowerSummary.PresentStatus.Charging, Type: Feature,
ReportID: 0x32, Offset: 20, Size: 1, Value: 0
   0.028407     Path: UPS.PowerSummary.PresentStatus.Discharging, Type: Feature,
ReportID: 0x32, Offset: 21, Size: 1, Value: 0
   0.028430     Path: UPS.PowerSummary.PresentStatus.FullyDischarged, Type:
Feature, ReportID: 0x32, Offset: 22, Size: 1, Value: 0
   0.028454     Path: UPS.PowerSummary.PresentStatus.NeedReplacement, Type:
Feature, ReportID: 0x32, Offset: 23, Size: 1, Value: 0
   0.029017     Path: UPS.PowerSummary.iDeviceChemistry, Type: Feature,
ReportID: 0x2a, Offset: 0, Size: 8, Value: 4
   0.030035     Path: UPS.PowerSummary.iOEMInformation, Type: Feature, ReportID:
0x62, Offset: 0, Size: 8, Value: 2
   0.030999     Path: UPS.PowerSummary.CapacityMode, Type: Feature, ReportID:
0x33, Offset: 0, Size: 8, Value: 2
   0.031992     Path: UPS.PowerSummary.RemainingCapacity, Type: Input, ReportID:
0x34, Offset: 0, Size: 8, Value: 100
   0.032029     Path: UPS.PowerSummary.RemainingCapacity, Type: Feature,
ReportID: 0x34, Offset: 0, Size: 8, Value: 100
   0.033026     Path: UPS.PowerSummary.FullChargeCapacity, Type: Feature,
ReportID: 0x37, Offset: 0, Size: 8, Value: 100
   0.034014     Path: UPS.PowerSummary.DesignCapacity, Type: Feature, ReportID:
0x36, Offset: 0, Size: 8, Value: 100
   0.035013     Path: UPS.PowerSummary.WarningCapacityLimit, Type: Feature,
ReportID: 0x38, Offset: 0, Size: 8, Value: 30
   0.035995     Path: UPS.PowerSummary.Rechargeable, Type: Feature, ReportID:
0x2c, Offset: 0, Size: 8, Value: 1
   0.037002     Path: UPS.PowerSummary.RunTimeToEmpty, Type: Input, ReportID:
0x35, Offset: 0, Size: 16, Value: 3650
   0.037045     Path: UPS.PowerSummary.RunTimeToEmpty, Type: Feature, ReportID:
0x35, Offset: 0, Size: 16, Value: 3650
   0.038032     Path: UPS.BatterySystem.Battery.ConfigVoltage, Type: Feature,
ReportID: 0x04, Offset: 0, Size: 16, Value: 12
   0.038999     Path: UPS.BatterySystem.Battery.Voltage, Type: Feature,
ReportID: 0x20, Offset: 0, Size: 16, Value: 0.000137
   0.040012     Path:
UPS.BatterySystem.Battery.PresentStatus.BelowRemainingCapacityLimit, Type:
Feature, ReportID: 0x23, Offset: 2, Size: 1, Value: 0
   0.040243     Path: UPS.BatterySystem.Battery.PresentStatus.FullyCharged,
Type: Feature, ReportID: 0x23, Offset: 3, Size: 1, Value: 1
   0.040273     Path: UPS.BatterySystem.Battery.PresentStatus.Charging, Type:
Feature, ReportID: 0x23, Offset: 4, Size: 1, Value: 0
   0.040298     Path: UPS.BatterySystem.Battery.PresentStatus.Discharging, Type:
Feature, ReportID: 0x23, Offset: 5, Size: 1, Value: 0
   0.040321     Path: UPS.BatterySystem.Battery.PresentStatus.FullyDischarged,
Type: Feature, ReportID: 0x23, Offset: 6, Size: 1, Value: 0
   0.040345     Path: UPS.BatterySystem.Battery.PresentStatus.NeedReplacement,
Type: Feature, ReportID: 0x23, Offset: 7, Size: 1, Value: 0
   0.041012     Path: UPS.BatterySystem.Battery.RemainingCapacity, Type:
Feature, ReportID: 0x21, Offset: 0, Size: 8, Value: 100
   0.042012     Path: UPS.BatterySystem.Battery.Test, Type: Feature, ReportID:
0x10, Offset: 0, Size: 8, Value: 6
   0.043020     Path: UPS.Flow.ConfigVoltage, Type: Feature, ReportID: 0x01,
Offset: 0, Size: 8, Value: 120
   0.044002     Path: UPS.Flow.ConfigFrequency, Type: Feature, ReportID: 0x02,
Offset: 0, Size: 8, Value: 60
   0.045016     Path: UPS.Flow.ffff0097, Type: Feature, ReportID: 0x55, Offset:
0, Size: 8, Value: 2
   0.046012     Path: UPS.Flow.ConfigApparentPower, Type: Feature, ReportID:
0x03, Offset: 0, Size: 16, Value: 750
   0.047000     Path: UPS.PowerConverter.Input.Voltage, Type: Feature, ReportID:
0x18, Offset: 0, Size: 16, Value: 0.001233
   0.048042     Path: UPS.PowerConverter.Input.Frequency, Type: Feature,
ReportID: 0x19, Offset: 0, Size: 16, Value: 5990
   0.049011     Path: UPS.PowerConverter.Output.Voltage, Type: Feature,
ReportID: 0x1b, Offset: 0, Size: 16, Value: 0.001233
   0.050013     Path: UPS.PowerConverter.Output.Frequency, Type: Feature,
ReportID: 0x1c, Offset: 0, Size: 16, Value: 5990
   0.050996     Path: UPS.PowerConverter.Output.Current, Type: Feature,
ReportID: 0x46, Offset: 0, Size: 16, Value: 0
   0.052022     Path: UPS.PowerConverter.Output.ActivePower, Type: Feature,
ReportID: 0x47, Offset: 0, Size: 16, Value: 0
   0.053010     Path: UPS.PowerConverter.Output.LowVoltageTransfer, Type:
Feature, ReportID: 0x06, Offset: 0, Size: 16, Value: 89
   0.053999     Path: UPS.PowerConverter.Output.HighVoltageTransfer, Type:
Feature, ReportID: 0x09, Offset: 0, Size: 16, Value: 145
   0.055007     Path: UPS.PowerConverter.PresentStatus.VoltageOutOfRange, Type:
Feature, ReportID: 0x22, Offset: 0, Size: 1, Value: 0
   0.055052     Path: UPS.PowerConverter.PresentStatus.Buck, Type: Feature,
ReportID: 0x22, Offset: 1, Size: 1, Value: 0
   0.055076     Path: UPS.PowerConverter.PresentStatus.Boost, Type: Feature,
ReportID: 0x22, Offset: 2, Size: 1, Value: 0
   0.055109     Path: UPS.PowerConverter.PresentStatus.Overload, Type: Feature,
ReportID: 0x22, Offset: 4, Size: 1, Value: 0
   0.055139     Path: UPS.PowerConverter.PresentStatus.Used, Type: Feature,
ReportID: 0x22, Offset: 5, Size: 1, Value: 1
   0.055162     Path: UPS.PowerConverter.PresentStatus.OverTemperature, Type:
Feature, ReportID: 0x22, Offset: 6, Size: 1, Value: 0
   0.055185     Path: UPS.PowerConverter.PresentStatus.InternalFailure, Type:
Feature, ReportID: 0x22, Offset: 7, Size: 1, Value: 0
   0.055207     Path: UPS.PowerConverter.PresentStatus.AwaitingPower, Type:
Feature, ReportID: 0x22, Offset: 14, Size: 1, Value: 0
   0.056003     Path: UPS.OutletSystem.Outlet.DelayBeforeShutdown, Type:
Feature, ReportID: 0x15, Offset: 0, Size: 16, Value: 65535
   0.057013     Path: UPS.OutletSystem.Outlet.TLDelayBeforeStartup, Type:
Feature, ReportID: 0x16, Offset: 0, Size: 16, Value: -60
   0.058013     Path: UPS.OutletSystem.Outlet.DelayBeforeReboot, Type: Feature,
ReportID: 0x17, Offset: 0, Size: 16, Value: 65535
   0.059010     Path: UPS.OutletSystem.Outlet.DelayBeforeStartup, Type: Feature,
ReportID: 0x61, Offset: 0, Size: 16, Value: 65535
   0.059991     Path: UPS.OutletSystem.Outlet.PercentLoad, Type: Feature,
ReportID: 0x1e, Offset: 0, Size: 8, Value: 0
   0.060989     Path: UPS.OutletSystem.Outlet.ffff0081, Type: Feature, ReportID:
0x41, Offset: 0, Size: 8, Value: 0
   0.061998     Path: UPS.OutletSystem.Outlet.ffff0091, Type: Feature, ReportID:
0x51, Offset: 0, Size: 8, Value: 0
   0.063006     Path: UPS.OutletSystem.Outlet.TLWatchdog, Type: Feature,
ReportID: 0x52, Offset: 0, Size: 8, Value: 0
   0.063997     Path: UPS.ffff00fe.ffff0075, Type: Feature, ReportID: 0x0d,
Offset: 0, Size: 8, Value: 6
   0.065003     Path: UPS.ffff00fe.ffff0076, Type: Feature, ReportID: 0x0e,
Offset: 0, Size: 8, Value: 7
   0.065997     Path: UPS.ffff00fe.UPSFirmwareVersion, Type: Feature, ReportID:
0x0f, Offset: 0, Size: 8, Value: 162
   0.067007     Path: UPS.ffff00fe.ffff009c, Type: Feature, ReportID: 0x43,
Offset: 0, Size: 8, Value: 1
   0.067991     Path: UPS.ffff00fe.ffff00a0, Type: Feature, ReportID: 0x57,
Offset: 0, Size: 8, Value: 0
   0.069003     Path: UPS.ffff00fe.ffff00a1, Type: Feature, ReportID: 0x58,
Offset: 0, Size: 8, Value: 0
   0.069988     libusb_get_report: Unknown error
   0.070140     Can't retrieve Report 59: Permission denied
   0.070172     Path: UPS.ffff00fe.ffff00a2, Type: Feature, ReportID: 0x59,
Offset: 0, Size: 8
   0.071002     Path: UPS.ffff00fe.CommunicationProtocolVersion, Type: Feature,
ReportID: 0x6c, Offset: 0, Size: 16, Value: 12324
   0.072013     Path: UPS.ffff00fe.ffff0062, Type: Feature, ReportID: 0x5d,
Offset: 0, Size: 8, Value: 1
   0.072971     libusb_get_report: Unknown error
   0.073005     Can't retrieve Report 60: Permission denied
   0.073027     Path: UPS.ffff00fe.ffff0060, Type: Feature, ReportID: 0x60,
Offset: 0, Size: 8
   0.074013     Path: UPS.ffff00ff.ffff00d6, Type: Feature, ReportID: 0xc2,
Offset: 0, Size: 32, Value: 0
   0.074998     Path: UPS.ffff00ff.ffff00d7, Type: Feature, ReportID: 0xc3,
Offset: 0, Size: 32, Value: 0
   0.076014     Path: UPS.ffff00ff.ffff00ef, Type: Input, ReportID: 0xe3,
Offset: 0, Size: 8, Value: 0
   0.076062     Path: UPS.ffff00ff.ffff00ef, Type: Feature, ReportID: 0xe3,
Offset: 0, Size: 8, Value: 0
   0.076153     Report descriptor retrieved (Reportlen = 885)
   0.076169     Found HID device
   0.076182     Detected a UPS: Tripp Lite/AVR750U
   0.076449     Path: UPS.PowerSummary.RemainingCapacity, Type: Feature,
ReportID: 0x34, Offset: 0, Size: 8, Value: 100
   0.076622     Path: UPS.PowerSummary.WarningCapacityLimit, Type: Feature,
ReportID: 0x38, Offset: 0, Size: 8, Value: 30
   0.076698     Path: UPS.PowerSummary.RunTimeToEmpty, Type: Feature, ReportID:
0x35, Offset: 0, Size: 16, Value: 3650
   0.076759     Path: UPS.BatterySystem.Battery.ConfigVoltage, Type: Feature,
ReportID: 0x04, Offset: 0, Size: 16, Value: 12
   0.076816     Path: UPS.BatterySystem.Battery.Voltage, Type: Feature,
ReportID: 0x20, Offset: 0, Size: 16, Value: 0.000137
   0.076897     Path: UPS.PowerSummary.iDeviceChemistry, Type: Feature,
ReportID: 0x2a, Offset: 0, Size: 8, Value: 4
   0.081288     Path: UPS.OutletSystem.Outlet.DelayBeforeStartup, Type: Feature,
ReportID: 0x61, Offset: 0, Size: 16, Value: 65535
   0.081414     Path: UPS.OutletSystem.Outlet.DelayBeforeShutdown, Type:
Feature, ReportID: 0x15, Offset: 0, Size: 16, Value: 65535
   0.081481     Path: UPS.OutletSystem.Outlet.DelayBeforeReboot, Type: Feature,
ReportID: 0x17, Offset: 0, Size: 16, Value: 65535
   0.081563     Path: UPS.PowerSummary.AudibleAlarmControl, Type: Feature,
ReportID: 0x11, Offset: 0, Size: 8, Value: 3
   0.081629     Path: UPS.Flow.ConfigApparentPower, Type: Feature, ReportID:
0x03, Offset: 0, Size: 16, Value: 750
   0.081718     Path: UPS.PowerConverter.Output.ActivePower, Type: Feature,
ReportID: 0x47, Offset: 0, Size: 16, Value: 0
   0.081794     Path: UPS.OutletSystem.Outlet.PercentLoad, Type: Feature,
ReportID: 0x1e, Offset: 0, Size: 8, Value: 0
   0.081975     Path: UPS.OutletSystem.Outlet.TLWatchdog, Type: Feature,
ReportID: 0x52, Offset: 0, Size: 8, Value: 0
   0.082050     Path: UPS.PowerSummary.PresentStatus.InternalFailure, Type:
Feature, ReportID: 0x32, Offset: 7, Size: 1, Value: 0
   0.082161     Path: UPS.PowerSummary.PresentStatus.ShutdownImminent, Type:
Feature, ReportID: 0x32, Offset: 9, Size: 1, Value: 0
   0.082241     Path: UPS.PowerSummary.PresentStatus.ACPresent, Type: Feature,
ReportID: 0x32, Offset: 16, Size: 1, Value: 1
   0.082305     Path:
UPS.PowerSummary.PresentStatus.BelowRemainingCapacityLimit, Type: Feature,
ReportID: 0x32, Offset: 18, Size: 1, Value: 0
   0.082374     Path: UPS.PowerSummary.PresentStatus.FullyCharged, Type:
Feature, ReportID: 0x32, Offset: 19, Size: 1, Value: 1
   0.082443     Path: UPS.PowerSummary.PresentStatus.Charging, Type: Feature,
ReportID: 0x32, Offset: 20, Size: 1, Value: 0
   0.082506     Path: UPS.PowerSummary.PresentStatus.Discharging, Type: Feature,
ReportID: 0x32, Offset: 21, Size: 1, Value: 0
   0.082569     Path: UPS.PowerSummary.PresentStatus.FullyDischarged, Type:
Feature, ReportID: 0x32, Offset: 22, Size: 1, Value: 0
   0.082635     Path: UPS.PowerSummary.PresentStatus.NeedReplacement, Type:
Feature, ReportID: 0x32, Offset: 23, Size: 1, Value: 0
   0.082818     Path: UPS.PowerConverter.PresentStatus.VoltageOutOfRange, Type:
Feature, ReportID: 0x22, Offset: 0, Size: 1, Value: 0
   0.082876     Path: UPS.PowerConverter.PresentStatus.Buck, Type: Feature,
ReportID: 0x22, Offset: 1, Size: 1, Value: 0
   0.082926     Path: UPS.PowerConverter.PresentStatus.Boost, Type: Feature,
ReportID: 0x22, Offset: 2, Size: 1, Value: 0
   0.082975     Path: UPS.PowerConverter.PresentStatus.Overload, Type: Feature,
ReportID: 0x22, Offset: 4, Size: 1, Value: 0
   0.083024     Path: UPS.PowerConverter.PresentStatus.OverTemperature, Type:
Feature, ReportID: 0x22, Offset: 6, Size: 1, Value: 0
   0.083074     Path: UPS.PowerConverter.PresentStatus.InternalFailure, Type:
Feature, ReportID: 0x22, Offset: 7, Size: 1, Value: 0
   0.083158     Path: UPS.PowerConverter.PresentStatus.AwaitingPower, Type:
Feature, ReportID: 0x22, Offset: 14, Size: 1, Value: 0
   0.083217     Path: UPS.PowerSummary.Input.ConfigVoltage, Type: Feature,
ReportID: 0x30, Offset: 0, Size: 8, Value: 120
   0.083281     Path: UPS.PowerSummary.Input.Voltage, Type: Feature, ReportID:
0x31, Offset: 0, Size: 16, Value: 0.001233
   0.083375     Path: UPS.PowerConverter.Input.Frequency, Type: Feature,
ReportID: 0x19, Offset: 0, Size: 16, Value: 5990
   0.083451     Path: UPS.PowerConverter.Output.LowVoltageTransfer, Type:
Feature, ReportID: 0x06, Offset: 0, Size: 16, Value: 89
   0.083579     Path: UPS.PowerConverter.Output.HighVoltageTransfer, Type:
Feature, ReportID: 0x09, Offset: 0, Size: 16, Value: 145
   0.083698     Path: UPS.Flow.ConfigVoltage, Type: Feature, ReportID: 0x01,
Offset: 0, Size: 8, Value: 120
   0.083761     Path: UPS.PowerConverter.Output.Voltage, Type: Feature,
ReportID: 0x1b, Offset: 0, Size: 16, Value: 0.001233
   0.083847     Path: UPS.PowerConverter.Output.Current, Type: Feature,
ReportID: 0x46, Offset: 0, Size: 16, Value: 0
   0.083909     Path: UPS.Flow.ConfigFrequency, Type: Feature, ReportID: 0x02,
Offset: 0, Size: 8, Value: 60
   0.084153     Path: UPS.PowerConverter.Output.Frequency, Type: Feature,
ReportID: 0x1c, Offset: 0, Size: 16, Value: 5990
   0.084313     Path: UPS.OutletSystem.Outlet.DelayBeforeShutdown, Type:
Feature, ReportID: 0x15, Offset: 0, Size: 16, Value: 65535
   0.084379     Path: UPS.OutletSystem.Outlet.DelayBeforeStartup, Type: Feature,
ReportID: 0x61, Offset: 0, Size: 16, Value: 65535
   0.084425     Path: UPS.OutletSystem.Outlet.TLDelayBeforeStartup, Type:
Feature, ReportID: 0x16, Offset: 0, Size: 16, Value: -60
   0.084517     Path: UPS.OutletSystem.Outlet.DelayBeforeShutdown, Type:
Feature, ReportID: 0x15, Offset: 0, Size: 16, Value: 65535
   0.084720     Path: UPS.OutletSystem.Outlet.DelayBeforeReboot, Type: Feature,
ReportID: 0x17, Offset: 0, Size: 16, Value: 65535
   0.084946     Path: UPS.OutletSystem.Outlet.TLWatchdog, Type: Feature,
ReportID: 0x52, Offset: 0, Size: 8, Value: 0
   0.085006     Path: UPS.OutletSystem.Outlet.TLWatchdog, Type: Feature,
ReportID: 0x52, Offset: 0, Size: 8, Value: 0
   0.085061     Path: UPS.PowerSummary.AudibleAlarmControl, Type: Feature,
ReportID: 0x11, Offset: 0, Size: 8, Value: 3
   0.085150     Path: UPS.PowerSummary.AudibleAlarmControl, Type: Feature,
ReportID: 0x11, Offset: 0, Size: 8, Value: 3
   0.085276     Path: UPS.PowerSummary.AudibleAlarmControl, Type: Feature,
ReportID: 0x11, Offset: 0, Size: 8, Value: 3
   0.085343     Path: UPS.PowerSummary.AudibleAlarmControl, Type: Feature,
ReportID: 0x11, Offset: 0, Size: 8, Value: 3
   0.085391     Path: UPS.PowerSummary.AudibleAlarmControl, Type: Feature,
ReportID: 0x11, Offset: 0, Size: 8, Value: 3
   0.085509     upsdrv_initinfo...
   0.085550     upsdrv_updateinfo...
   0.192112     Got 9 HID objects...
   0.192198     Path: UPS.PowerSummary.PresentStatus.InternalFailure, Type:
Input, ReportID: 0x32, Offset: 7, Size: 1, Value: 0
   0.192242     Path: UPS.PowerSummary.PresentStatus.ShutdownImminent, Type:
Input, ReportID: 0x32, Offset: 9, Size: 1, Value: 0
   0.192279     Path: UPS.PowerSummary.PresentStatus.ACPresent, Type: Input,
ReportID: 0x32, Offset: 16, Size: 1, Value: 1
   0.192306     Path:
UPS.PowerSummary.PresentStatus.BelowRemainingCapacityLimit, Type: Input,
ReportID: 0x32, Offset: 18, Size: 1, Value: 0
   0.192334     Path: UPS.PowerSummary.PresentStatus.FullyCharged, Type: Input,
ReportID: 0x32, Offset: 19, Size: 1, Value: 1
   0.192363     Path: UPS.PowerSummary.PresentStatus.Charging, Type: Input,
ReportID: 0x32, Offset: 20, Size: 1, Value: 0
   0.192389     Path: UPS.PowerSummary.PresentStatus.Discharging, Type: Input,
ReportID: 0x32, Offset: 21, Size: 1, Value: 0
   0.192416     Path: UPS.PowerSummary.PresentStatus.FullyDischarged, Type:
Input, ReportID: 0x32, Offset: 22, Size: 1, Value: 0
   0.192444     Path: UPS.PowerSummary.PresentStatus.NeedReplacement, Type:
Input, ReportID: 0x32, Offset: 23, Size: 1, Value: 0
   0.192465     Quick update...
   0.192486     Path: UPS.OutletSystem.Outlet.DelayBeforeStartup, Type: Feature,
ReportID: 0x61, Offset: 0, Size: 16, Value: 65535
   0.192516     Path: UPS.OutletSystem.Outlet.DelayBeforeShutdown, Type:
Feature, ReportID: 0x15, Offset: 0, Size: 16, Value: 65535
   0.192541     Path: UPS.OutletSystem.Outlet.DelayBeforeReboot, Type: Feature,
ReportID: 0x17, Offset: 0, Size: 16, Value: 65535
   0.192567     Path: UPS.PowerSummary.PresentStatus.ACPresent, Type: Feature,
ReportID: 0x32, Offset: 16, Size: 1, Value: 1
   0.192587     Path:
UPS.PowerSummary.PresentStatus.BelowRemainingCapacityLimit, Type: Feature,
ReportID: 0x32, Offset: 18, Size: 1, Value: 0
   0.192607     Path: UPS.PowerSummary.PresentStatus.FullyCharged, Type:
Feature, ReportID: 0x32, Offset: 19, Size: 1, Value: 1
   0.192629     Path: UPS.PowerSummary.PresentStatus.Charging, Type: Feature,
ReportID: 0x32, Offset: 20, Size: 1, Value: 0
   0.192648     Path: UPS.PowerSummary.PresentStatus.Discharging, Type: Feature,
ReportID: 0x32, Offset: 21, Size: 1, Value: 0
   0.192668     Path: UPS.PowerSummary.PresentStatus.FullyDischarged, Type:
Feature, ReportID: 0x32, Offset: 22, Size: 1, Value: 0
   0.193165     dstate_init: sock /var/db/nut/usbhid-ups-AVR750U open on fd 6
   0.193322     upsdrv_updateinfo...
^C

Manuel Wolfshant

2020-Jun-28 02:17 UTC

head link

[Nut-upsuser] AVR750U Low Power not Triggering Shutdown

On 6/28/20 4:25 AM, Scott Colby wrote:> Hello,
>
> I am having difficulty using NUT to shut down my Netgate SG-1100
> (a pfSense router) when the power level of the UPS gets critically
> low.
>
> Here is some relevant information:
> - OS: pfSense 2.4.5-RELEASE-p1 (FreeBSD 11.3-STABLE)
> - NUT version: 2.7.4
> - Installed from: pfSense package 2.7.4_7
> - UPS: AVR750U (Device release number 2)
> - I have included my config files, output from `upsc`, and output
> from running the driver in debug mode at the bottom of this message.
>
> To get this UPS to work with NUT, I had to create a custom devd
> rule:
> # cat /usr/local/etc/devd/nut-usb-custom.conf
> notify 100 {
>          match "system"          "USB";
>          match "subsystem"       "DEVICE";
>          match "type"            "ATTACH";
>          match "vendor"          "0x09ae";
>          match "product"         "0x3024";  #
difference from default config here
>          action "chgrp uucp /dev/$cdev; chmod g+rw /dev/$cdev";
> };
> It seems like my particular AVR750U has a different product id than
> the one that came in the package at /usr/local/etc/nut-usb.conf,
> which has a similar rule entry but with product id 0x1007. I'm not
> sure if this is a package maintainer issue or a NUT isue.
Manufacturers change product IDs over time. Both nut as product and the 
various packages shipped by unix distributions need to adjust according 
to those changes


>
> I unplugged the UPS from the mains power and let it run down. The
> battery level and time remaining numbers seemed to update correctly
> during this, but when the battery got down to 1% and showed less
> than one minute of time remaining, NUT still hadn't shut down the
> device--I chickened out and plugged it back in. Following the advice
> from usbhid-ups(8), I ran `upsmon -c fsd` which properly brought
> the system down but did not power cycle the UPS.
>
> I am a little unclear on what actually causes NUT to issue the
> shutdown command. I've read something about the "low power
flag:"
> is that something that the UPS decides on?
Indeed, the UPS sends a specific flag ( LB == low battery ) when it 
believes that the battery is depleted below a specific level. How nut 
behaves depends on the actual configuration, as a few other variables 
are also taken into account.

>
> Have I made a configuration error?
yes, I think that you did a small error. see below

> Do I need to set some configuration
> on the UPS with `upsrw` or something? Do I need to use Tripp Lite's
> Windows software to configure something before using it with NUT?
> Is this a new version of the AVR750U that's not compatible yet with
> NUT?
no, no and no.

>
> Thank you for your attention to my questions,
> Scott
>
>
> # cat nut.conf
> MODE=none
According to the documentation included in the nut.conf file ( at least 
in linux.. ), you should change this line to

      MODE=standalone

because "none" means nut is not yet configured and prohibits it from 
even starting . You can of course use "netserver" instead if you plan
to
power down more servers that will talk with the one which is actually 
connected to the UPS. Do not forget to start the services after 
modifying the config file

Here is a quote from the content of that file from a linux box:

# The values of MODE can be:
# - none: NUT is not configured, or use the Integrated Power Management, 
or use
#   some external system to startup NUT components. So nothing is to be 
started.
# - standalone: This mode address a local only configuration, with 1 UPS
#   protecting the local system. This implies to start the 3 NUT layers 
(driver,
#   upsd and upsmon) and the matching configuration files. This mode can 
also
#   address UPS redundancy.
# - netserver: same as for the standalone configuration, but also need
#   some more network access controls (firewall, tcp-wrappers) and 
possibly a
#   specific LISTEN directive in upsd.conf.
#   Since this MODE is opened to the network, a special care should be 
applied
#   to security concerns.
# - netclient: this mode only requires upsmon


>
> # cat ups.conf
> [AVR750U]
> driver=usbhid-ups
> port=auto
> productid=3024
>
> # cat upsmon.conf
> MONITOR AVR750U 1 local-monitor <password> master
> SHUTDOWNCMD "/sbin/shutdown -p +0"
> POWERDOWNFLAG /etc/killpower
> NOTIFYCMD /usr/local/pkg/nut/nut_email.php
> NOTIFYFLAG ONLINE   SYSLOG+WALL+EXEC
> NOTIFYFLAG ONBATT   SYSLOG+WALL+EXEC
> NOTIFYFLAG LOWBATT  SYSLOG+WALL+EXEC
> NOTIFYFLAG FSD    SYSLOG+WALL+EXEC
> NOTIFYFLAG COMMOK   SYSLOG+WALL+EXEC
> NOTIFYFLAG COMMBAD  SYSLOG+WALL+EXEC
> NOTIFYFLAG SHUTDOWN SYSLOG+WALL+EXEC
> NOTIFYFLAG REPLBATT SYSLOG+WALL+EXEC
> NOTIFYFLAG NOCOMM   SYSLOG+WALL+EXEC
> NOTIFYFLAG NOPARENT SYSLOG+WALL+EXEC
>
> # upsc AVR750U
> battery.charge: 100
> battery.charge.warning: 30
> battery.runtime: 3649
> battery.type: PbAc
> battery.voltage: 0.0
> battery.voltage.nominal: 12.0
> device.mfr: Tripp Lite
> device.model: AVR750U
> device.serial: 2945CVLOM87C901526
> device.type: ups
> driver.name: usbhid-ups
> driver.parameter.pollfreq: 30
> driver.parameter.pollinterval: 2
> driver.parameter.port: auto
> driver.parameter.productid: 3024
> driver.parameter.synchronous: no
> driver.version: 2.7.4
> driver.version.data: TrippLite HID 0.82
> driver.version.internal: 0.41
> input.frequency: 5990.0
This value is definitely incorrectly reported. Based on the voltages 
below I assume you are in USA and the displayed value could be an 
incorrectly scaled 59.9 Hz


> input.transfer.high: 145.0
> input.transfer.low: 89.0
> input.voltage: 0.0
> input.voltage.nominal: 120
> output.current: 0.0
> output.frequency: 5990.0
As above, I guess this should actually be 59.9 Hz

> output.frequency.nominal: 60
> output.voltage: 0.0
> output.voltage.nominal: 120
> ups.beeper.status: muted
> ups.delay.shutdown: 20
> ups.delay.start: 30
> ups.load: 0
> ups.mfr: Tripp Lite
> ups.model: AVR750U
> ups.power: 0.0
> ups.power.nominal: 750
> ups.productid: 3024
> ups.serial: 2945CVLOM87C901526
> ups.status: OL
> ups.timer.reboot: 65535
> ups.timer.shutdown: 65535
> ups.timer.start: 65535
> ups.vendorid: 09ae
> ups.watchdog.status: 0
>
> # /usr/local/libexec/nut/usbhid-ups -DD -a AVR750U
> Network UPS Tools - Generic HID driver 0.41 (2.7.4)
> USB communication driver 0.33
>     0.000000     debug level is '2'
>     0.001637     upsdrv_initups...
>     0.002374     Checking device (09AE/3024) (/dev/usb//dev/ugen1.2)
>     0.014968     - VendorID: 09ae
>     0.015020     - ProductID: 3024
>     0.015031     - Manufacturer: Tripp Lite
>     0.015041     - Product: AVR750U
>     0.015052     - Serial Number: 2945CVLOM87C901526
>     0.015061     - Bus: /dev/usb
>     0.015071     - Device release number: 0002
>     0.015084     Trying to match device
>     0.015265     Device matches
>     0.016003     HID descriptor length 885
>     0.020119     Report Descriptor size = 885
>     0.021057     Using subdriver: TrippLite HID 0.82
>     0.021116     87 HID objects found
>     0.022059     Path: UPS.PowerSummary.iProduct, Type: Feature, ReportID:
0x28, Offset: 0, Size: 8, Value: 1
>     0.023013     Path: UPS.PowerSummary.iSerialNumber, Type: Feature,
ReportID: 0x29, Offset: 0, Size: 8, Value: 5
>     0.024007     Path: UPS.PowerSummary.iManufacturer, Type: Feature,
ReportID: 0x2b, Offset: 0, Size: 8, Value: 3
>     0.025006     Path: UPS.PowerSummary.Input.ConfigVoltage, Type: Feature,
ReportID: 0x30, Offset: 0, Size: 8, Value: 120
>     0.025997     Path: UPS.PowerSummary.Input.Voltage, Type: Feature,
ReportID: 0x31, Offset: 0, Size: 16, Value: 0.001233
>     0.027006     Path: UPS.PowerSummary.AudibleAlarmControl, Type: Feature,
ReportID: 0x11, Offset: 0, Size: 8, Value: 3
>     0.027995     Path: UPS.PowerSummary.PresentStatus.InternalFailure,
Type: Feature, ReportID: 0x32, Offset: 7, Size: 1, Value: 0
>     0.028034     Path: UPS.PowerSummary.PresentStatus.InternalFailure,
Type: Input, ReportID: 0x32, Offset: 7, Size: 1, Value: 0
>     0.028059     Path: UPS.PowerSummary.PresentStatus.ShutdownImminent,
Type: Feature, ReportID: 0x32, Offset: 9, Size: 1, Value: 0
>     0.028084     Path: UPS.PowerSummary.PresentStatus.ShutdownImminent,
Type: Input, ReportID: 0x32, Offset: 9, Size: 1, Value: 0
>     0.028138     Path: UPS.PowerSummary.PresentStatus.ACPresent, Type:
Input, ReportID: 0x32, Offset: 16, Size: 1, Value: 1
>     0.028164     Path: UPS.PowerSummary.PresentStatus.ACPresent, Type:
Feature, ReportID: 0x32, Offset: 16, Size: 1, Value: 1
>     0.028188     Path:
UPS.PowerSummary.PresentStatus.BelowRemainingCapacityLimit, Type: Input,
ReportID: 0x32, Offset: 18, Size: 1, Value: 0
>     0.028212     Path: UPS.PowerSummary.PresentStatus.FullyCharged, Type:
Input, ReportID: 0x32, Offset: 19, Size: 1, Value: 1
>     0.028237     Path: UPS.PowerSummary.PresentStatus.Charging, Type:
Input, ReportID: 0x32, Offset: 20, Size: 1, Value: 0
>     0.028262     Path: UPS.PowerSummary.PresentStatus.Discharging, Type:
Input, ReportID: 0x32, Offset: 21, Size: 1, Value: 0
>     0.028286     Path: UPS.PowerSummary.PresentStatus.FullyDischarged,
Type: Input, ReportID: 0x32, Offset: 22, Size: 1, Value: 0
>     0.028310     Path: UPS.PowerSummary.PresentStatus.NeedReplacement,
Type: Input, ReportID: 0x32, Offset: 23, Size: 1, Value: 0
>     0.028333     Path:
UPS.PowerSummary.PresentStatus.BelowRemainingCapacityLimit, Type: Feature,
ReportID: 0x32, Offset: 18, Size: 1, Value: 0
>     0.028357     Path: UPS.PowerSummary.PresentStatus.FullyCharged, Type:
Feature, ReportID: 0x32, Offset: 19, Size: 1, Value: 1
>     0.028383     Path: UPS.PowerSummary.PresentStatus.Charging, Type:
Feature, ReportID: 0x32, Offset: 20, Size: 1, Value: 0
>     0.028407     Path: UPS.PowerSummary.PresentStatus.Discharging, Type:
Feature, ReportID: 0x32, Offset: 21, Size: 1, Value: 0
>     0.028430     Path: UPS.PowerSummary.PresentStatus.FullyDischarged,
Type: Feature, ReportID: 0x32, Offset: 22, Size: 1, Value: 0
>     0.028454     Path: UPS.PowerSummary.PresentStatus.NeedReplacement,
Type: Feature, ReportID: 0x32, Offset: 23, Size: 1, Value: 0
>     0.029017     Path: UPS.PowerSummary.iDeviceChemistry, Type: Feature,
ReportID: 0x2a, Offset: 0, Size: 8, Value: 4
>     0.030035     Path: UPS.PowerSummary.iOEMInformation, Type: Feature,
ReportID: 0x62, Offset: 0, Size: 8, Value: 2
>     0.030999     Path: UPS.PowerSummary.CapacityMode, Type: Feature,
ReportID: 0x33, Offset: 0, Size: 8, Value: 2
>     0.031992     Path: UPS.PowerSummary.RemainingCapacity, Type: Input,
ReportID: 0x34, Offset: 0, Size: 8, Value: 100
>     0.032029     Path: UPS.PowerSummary.RemainingCapacity, Type: Feature,
ReportID: 0x34, Offset: 0, Size: 8, Value: 100
>     0.033026     Path: UPS.PowerSummary.FullChargeCapacity, Type: Feature,
ReportID: 0x37, Offset: 0, Size: 8, Value: 100
>     0.034014     Path: UPS.PowerSummary.DesignCapacity, Type: Feature,
ReportID: 0x36, Offset: 0, Size: 8, Value: 100
>     0.035013     Path: UPS.PowerSummary.WarningCapacityLimit, Type:
Feature, ReportID: 0x38, Offset: 0, Size: 8, Value: 30
>     0.035995     Path: UPS.PowerSummary.Rechargeable, Type: Feature,
ReportID: 0x2c, Offset: 0, Size: 8, Value: 1
>     0.037002     Path: UPS.PowerSummary.RunTimeToEmpty, Type: Input,
ReportID: 0x35, Offset: 0, Size: 16, Value: 3650
>     0.037045     Path: UPS.PowerSummary.RunTimeToEmpty, Type: Feature,
ReportID: 0x35, Offset: 0, Size: 16, Value: 3650
>     0.038032     Path: UPS.BatterySystem.Battery.ConfigVoltage, Type:
Feature, ReportID: 0x04, Offset: 0, Size: 16, Value: 12
>     0.038999     Path: UPS.BatterySystem.Battery.Voltage, Type: Feature,
ReportID: 0x20, Offset: 0, Size: 16, Value: 0.000137
>     0.040012     Path:
UPS.BatterySystem.Battery.PresentStatus.BelowRemainingCapacityLimit, Type:
Feature, ReportID: 0x23, Offset: 2, Size: 1, Value: 0
>     0.040243     Path:
UPS.BatterySystem.Battery.PresentStatus.FullyCharged, Type: Feature, ReportID:
0x23, Offset: 3, Size: 1, Value: 1
>     0.040273     Path: UPS.BatterySystem.Battery.PresentStatus.Charging,
Type: Feature, ReportID: 0x23, Offset: 4, Size: 1, Value: 0
>     0.040298     Path: UPS.BatterySystem.Battery.PresentStatus.Discharging,
Type: Feature, ReportID: 0x23, Offset: 5, Size: 1, Value: 0
>     0.040321     Path:
UPS.BatterySystem.Battery.PresentStatus.FullyDischarged, Type: Feature,
ReportID: 0x23, Offset: 6, Size: 1, Value: 0
>     0.040345     Path:
UPS.BatterySystem.Battery.PresentStatus.NeedReplacement, Type: Feature,
ReportID: 0x23, Offset: 7, Size: 1, Value: 0
>     0.041012     Path: UPS.BatterySystem.Battery.RemainingCapacity, Type:
Feature, ReportID: 0x21, Offset: 0, Size: 8, Value: 100
>     0.042012     Path: UPS.BatterySystem.Battery.Test, Type: Feature,
ReportID: 0x10, Offset: 0, Size: 8, Value: 6
>     0.043020     Path: UPS.Flow.ConfigVoltage, Type: Feature, ReportID:
0x01, Offset: 0, Size: 8, Value: 120
>     0.044002     Path: UPS.Flow.ConfigFrequency, Type: Feature, ReportID:
0x02, Offset: 0, Size: 8, Value: 60
>     0.045016     Path: UPS.Flow.ffff0097, Type: Feature, ReportID: 0x55,
Offset: 0, Size: 8, Value: 2
>     0.046012     Path: UPS.Flow.ConfigApparentPower, Type: Feature,
ReportID: 0x03, Offset: 0, Size: 16, Value: 750
>     0.047000     Path: UPS.PowerConverter.Input.Voltage, Type: Feature,
ReportID: 0x18, Offset: 0, Size: 16, Value: 0.001233
>     0.048042     Path: UPS.PowerConverter.Input.Frequency, Type: Feature,
ReportID: 0x19, Offset: 0, Size: 16, Value: 5990
So the UPS reports a frequency which nut should scale ...



>     0.049011     Path: UPS.PowerConverter.Output.Voltage, Type: Feature,
ReportID: 0x1b, Offset: 0, Size: 16, Value: 0.001233
>     0.050013     Path: UPS.PowerConverter.Output.Frequency, Type: Feature,
ReportID: 0x1c, Offset: 0, Size: 16, Value: 5990
Again , scaling error...


>     0.050996     Path: UPS.PowerConverter.Output.Current, Type: Feature,
ReportID: 0x46, Offset: 0, Size: 16, Value: 0
> [...]
>     0.083217     Path: UPS.PowerSummary.Input.ConfigVoltage, Type: Feature,
ReportID: 0x30, Offset: 0, Size: 8, Value: 120
>     0.083281     Path: UPS.PowerSummary.Input.Voltage, Type: Feature,
ReportID: 0x31, Offset: 0, Size: 16, Value: 0.001233
>     0.083375     Path: UPS.PowerConverter.Input.Frequency, Type: Feature,
ReportID: 0x19, Offset: 0, Size: 16, Value: 5990
and again...

>     0.083451     Path: UPS.PowerConverter.Output.LowVoltageTransfer, Type:
Feature, ReportID: 0x06, Offset: 0, Size: 16, Value: 89
>     0.083579     Path: UPS.PowerConverter.Output.HighVoltageTransfer, Type:
Feature, ReportID: 0x09, Offset: 0, Size: 16, Value: 145
>     0.083698     Path: UPS.Flow.ConfigVoltage, Type: Feature, ReportID:
0x01, Offset: 0, Size: 8, Value: 120
>     0.083761     Path: UPS.PowerConverter.Output.Voltage, Type: Feature,
ReportID: 0x1b, Offset: 0, Size: 16, Value: 0.001233
>     0.083847     Path: UPS.PowerConverter.Output.Current, Type: Feature,
ReportID: 0x46, Offset: 0, Size: 16, Value: 0
>     0.083909     Path: UPS.Flow.ConfigFrequency, Type: Feature, ReportID:
0x02, Offset: 0, Size: 8, Value: 60
>     0.084153     Path: UPS.PowerConverter.Output.Frequency, Type: Feature,
ReportID: 0x1c, Offset: 0, Size: 16, Value: 5990
and again


     wolfy

Scott Colby

2020-Jun-28 02:54 UTC

head link

[Nut-upsuser] AVR750U Low Power not Triggering Shutdown

Thanks for the quick response!

On Sat, Jun 27, 2020, at 22:17, Manuel Wolfshant wrote:> On 6/28/20 4:25 AM, Scott Colby wrote:
> > Hello,
> >
> > I am having difficulty using NUT to shut down my Netgate SG-1100
> > (a pfSense router) when the power level of the UPS gets critically
> > low.
> >
> > Here is some relevant information:
> > - OS: pfSense 2.4.5-RELEASE-p1 (FreeBSD 11.3-STABLE)
> > - NUT version: 2.7.4
> > - Installed from: pfSense package 2.7.4_7
> > - UPS: AVR750U (Device release number 2)
> > - I have included my config files, output from `upsc`, and output
> > from running the driver in debug mode at the bottom of this message.
> >
> > To get this UPS to work with NUT, I had to create a custom devd
> > rule:
> > # cat /usr/local/etc/devd/nut-usb-custom.conf
> > notify 100 {
> > match "system" "USB";
> > match "subsystem" "DEVICE";
> > match "type" "ATTACH";
> > match "vendor" "0x09ae";
> > match "product" "0x3024"; # difference from
default config here
> > action "chgrp uucp /dev/$cdev; chmod g+rw /dev/$cdev";
> > };
> > It seems like my particular AVR750U has a different product id than
> > the one that came in the package at /usr/local/etc/nut-usb.conf,
> > which has a similar rule entry but with product id 0x1007. I'm not
> > sure if this is a package maintainer issue or a NUT isue.
> 
> Manufacturers change product IDs over time. Both nut as product and the 
> various packages shipped by unix distributions need to adjust according 
> to those changes
> 
> 
> 
> >
> > I unplugged the UPS from the mains power and let it run down. The
> > battery level and time remaining numbers seemed to update correctly
> > during this, but when the battery got down to 1% and showed less
> > than one minute of time remaining, NUT still hadn't shut down the
> > device--I chickened out and plugged it back in. Following the advice
> > from usbhid-ups(8), I ran `upsmon -c fsd` which properly brought
> > the system down but did not power cycle the UPS.
> >
> > I am a little unclear on what actually causes NUT to issue the
> > shutdown command. I've read something about the "low power
flag:"
> > is that something that the UPS decides on?
> 
> Indeed, the UPS sends a specific flag ( LB == low battery ) when it 
> believes that the battery is depleted below a specific level. How nut 
> behaves depends on the actual configuration, as a few other variables 
> are also taken into account.
> 
> 
> >
> > Have I made a configuration error?
> 
> yes, I think that you did a small error. see below
> 
> 
> > Do I need to set some configuration
> > on the UPS with `upsrw` or something? Do I need to use Tripp
Lite's
> > Windows software to configure something before using it with NUT?
> > Is this a new version of the AVR750U that's not compatible yet
with
> > NUT?
> 
> no, no and no.
> 
> 
> >
> > Thank you for your attention to my questions,
> > Scott
> >
> >
> > # cat nut.conf
> > MODE=none
> 
> According to the documentation included in the nut.conf file ( at least 
> in linux.. ), you should change this line to
> 
>  MODE=standalone
> 
> because "none" means nut is not yet configured and prohibits it
from
> even starting . You can of course use "netserver" instead if you
plan to
> power down more servers that will talk with the one which is actually 
> connected to the UPS. Do not forget to start the services after 
> modifying the config file
> 
> Here is a quote from the content of that file from a linux box:
> 
> # The values of MODE can be:
> # - none: NUT is not configured, or use the Integrated Power Management, 
> or use
> # some external system to startup NUT components. So nothing is to be 
> started.
> # - standalone: This mode address a local only configuration, with 1 UPS
> # protecting the local system. This implies to start the 3 NUT layers 
> (driver,
> # upsd and upsmon) and the matching configuration files. This mode can 
> also
> # address UPS redundancy.
> # - netserver: same as for the standalone configuration, but also need
> # some more network access controls (firewall, tcp-wrappers) and 
> possibly a
> # specific LISTEN directive in upsd.conf.
> # Since this MODE is opened to the network, a special care should be 
> applied
> # to security concerns.
> # - netclient: this mode only requires upsmon
> 
> 
I'm not convinced this is the problem; I think that pfSense has
an alternative way of running the NUT components:
# ps aux | grep ups
root    45456   0.0  0.1   6796   884  -  Is   02:22    0:00.01
/usr/local/sbin/upsmon
uucp    45751   0.0  0.1   6796   772  -  S    02:22    0:00.10
/usr/local/sbin/upsmon
uucp    46796   0.0  0.1   6888   888  -  Ss   02:22    0:00.45
/usr/local/libexec/nut/usbhid-ups -a AVR750U
root    56752   0.0  0.1   6788   832  -  Ss   02:22    0:00.13
/usr/local/sbin/upsd -u root
root    39437   0.0  0.2   6828  2464  0  S+   02:46    0:00.01 grep ups

Is there anything else that should be running?

Would you expect `upsmon -c fsd` to not work as I described above
(system halting but UPS not power cycling) if MODE was set to none
but upsmon, the driver, and upsd were running?
> 
> >
> > # cat ups.conf
> > [AVR750U]
> > driver=usbhid-ups
> > port=auto
> > productid=3024
> >
> > # cat upsmon.conf
> > MONITOR AVR750U 1 local-monitor <password> master
> > SHUTDOWNCMD "/sbin/shutdown -p +0"
> > POWERDOWNFLAG /etc/killpower
> > NOTIFYCMD /usr/local/pkg/nut/nut_email.php
> > NOTIFYFLAG ONLINE SYSLOG+WALL+EXEC
> > NOTIFYFLAG ONBATT SYSLOG+WALL+EXEC
> > NOTIFYFLAG LOWBATT SYSLOG+WALL+EXEC
> > NOTIFYFLAG FSD SYSLOG+WALL+EXEC
> > NOTIFYFLAG COMMOK SYSLOG+WALL+EXEC
> > NOTIFYFLAG COMMBAD SYSLOG+WALL+EXEC
> > NOTIFYFLAG SHUTDOWN SYSLOG+WALL+EXEC
> > NOTIFYFLAG REPLBATT SYSLOG+WALL+EXEC
> > NOTIFYFLAG NOCOMM SYSLOG+WALL+EXEC
> > NOTIFYFLAG NOPARENT SYSLOG+WALL+EXEC
> >
> > # upsc AVR750U
> > battery.charge: 100
> > battery.charge.warning: 30
> > battery.runtime: 3649
> > battery.type: PbAc
> > battery.voltage: 0.0
> > battery.voltage.nominal: 12.0
> > device.mfr: Tripp Lite
> > device.model: AVR750U
> > device.serial: 2945CVLOM87C901526
> > device.type: ups
> > driver.name: usbhid-ups
> > driver.parameter.pollfreq: 30
> > driver.parameter.pollinterval: 2
> > driver.parameter.port: auto
> > driver.parameter.productid: 3024
> > driver.parameter.synchronous: no
> > driver.version: 2.7.4
> > driver.version.data: TrippLite HID 0.82
> > driver.version.internal: 0.41
> > input.frequency: 5990.0
> 
> This value is definitely incorrectly reported. Based on the voltages 
> below I assume you are in USA and the displayed value could be an 
> incorrectly scaled 59.9 Hz
> 
> 
You are correct about my location and expected voltage. Is there
somewhere that I can change the scaling factor used by NUT?
> 
> > input.transfer.high: 145.0
> > input.transfer.low: 89.0
> > input.voltage: 0.0
> > input.voltage.nominal: 120
> > output.current: 0.0
> > output.frequency: 5990.0
> 
> As above, I guess this should actually be 59.9 Hz
> 
> 
> > output.frequency.nominal: 60
> > output.voltage: 0.0
> > output.voltage.nominal: 120
> > ups.beeper.status: muted
> > ups.delay.shutdown: 20
> > ups.delay.start: 30
> > ups.load: 0
> > ups.mfr: Tripp Lite
> > ups.model: AVR750U
> > ups.power: 0.0
> > ups.power.nominal: 750
> > ups.productid: 3024
> > ups.serial: 2945CVLOM87C901526
> > ups.status: OL
> > ups.timer.reboot: 65535
> > ups.timer.shutdown: 65535
> > ups.timer.start: 65535
> > ups.vendorid: 09ae
> > ups.watchdog.status: 0
> >
> > # /usr/local/libexec/nut/usbhid-ups -DD -a AVR750U
> > Network UPS Tools - Generic HID driver 0.41 (2.7.4)
> > USB communication driver 0.33
> > 0.000000 debug level is '2'
> > 0.001637 upsdrv_initups...
> > 0.002374 Checking device (09AE/3024) (/dev/usb//dev/ugen1.2)
> > 0.014968 - VendorID: 09ae
> > 0.015020 - ProductID: 3024
> > 0.015031 - Manufacturer: Tripp Lite
> > 0.015041 - Product: AVR750U
> > 0.015052 - Serial Number: 2945CVLOM87C901526
> > 0.015061 - Bus: /dev/usb
> > 0.015071 - Device release number: 0002
> > 0.015084 Trying to match device
> > 0.015265 Device matches
> > 0.016003 HID descriptor length 885
> > 0.020119 Report Descriptor size = 885
> > 0.021057 Using subdriver: TrippLite HID 0.82
> > 0.021116 87 HID objects found
> > 0.022059 Path: UPS.PowerSummary.iProduct, Type: Feature, ReportID:
0x28, Offset: 0, Size: 8, Value: 1
> > 0.023013 Path: UPS.PowerSummary.iSerialNumber, Type: Feature,
ReportID: 0x29, Offset: 0, Size: 8, Value: 5
> > 0.024007 Path: UPS.PowerSummary.iManufacturer, Type: Feature,
ReportID: 0x2b, Offset: 0, Size: 8, Value: 3
> > 0.025006 Path: UPS.PowerSummary.Input.ConfigVoltage, Type: Feature,
ReportID: 0x30, Offset: 0, Size: 8, Value: 120
> > 0.025997 Path: UPS.PowerSummary.Input.Voltage, Type: Feature,
ReportID: 0x31, Offset: 0, Size: 16, Value: 0.001233
> > 0.027006 Path: UPS.PowerSummary.AudibleAlarmControl, Type: Feature,
ReportID: 0x11, Offset: 0, Size: 8, Value: 3
> > 0.027995 Path: UPS.PowerSummary.PresentStatus.InternalFailure, Type:
Feature, ReportID: 0x32, Offset: 7, Size: 1, Value: 0
> > 0.028034 Path: UPS.PowerSummary.PresentStatus.InternalFailure, Type:
Input, ReportID: 0x32, Offset: 7, Size: 1, Value: 0
> > 0.028059 Path: UPS.PowerSummary.PresentStatus.ShutdownImminent, Type:
Feature, ReportID: 0x32, Offset: 9, Size: 1, Value: 0
> > 0.028084 Path: UPS.PowerSummary.PresentStatus.ShutdownImminent, Type:
Input, ReportID: 0x32, Offset: 9, Size: 1, Value: 0
> > 0.028138 Path: UPS.PowerSummary.PresentStatus.ACPresent, Type: Input,
ReportID: 0x32, Offset: 16, Size: 1, Value: 1
> > 0.028164 Path: UPS.PowerSummary.PresentStatus.ACPresent, Type:
Feature, ReportID: 0x32, Offset: 16, Size: 1, Value: 1
> > 0.028188 Path:
UPS.PowerSummary.PresentStatus.BelowRemainingCapacityLimit, Type: Input,
ReportID: 0x32, Offset: 18, Size: 1, Value: 0
> > 0.028212 Path: UPS.PowerSummary.PresentStatus.FullyCharged, Type:
Input, ReportID: 0x32, Offset: 19, Size: 1, Value: 1
> > 0.028237 Path: UPS.PowerSummary.PresentStatus.Charging, Type: Input,
ReportID: 0x32, Offset: 20, Size: 1, Value: 0
> > 0.028262 Path: UPS.PowerSummary.PresentStatus.Discharging, Type:
Input, ReportID: 0x32, Offset: 21, Size: 1, Value: 0
> > 0.028286 Path: UPS.PowerSummary.PresentStatus.FullyDischarged, Type:
Input, ReportID: 0x32, Offset: 22, Size: 1, Value: 0
> > 0.028310 Path: UPS.PowerSummary.PresentStatus.NeedReplacement, Type:
Input, ReportID: 0x32, Offset: 23, Size: 1, Value: 0
> > 0.028333 Path:
UPS.PowerSummary.PresentStatus.BelowRemainingCapacityLimit, Type: Feature,
ReportID: 0x32, Offset: 18, Size: 1, Value: 0
> > 0.028357 Path: UPS.PowerSummary.PresentStatus.FullyCharged, Type:
Feature, ReportID: 0x32, Offset: 19, Size: 1, Value: 1
> > 0.028383 Path: UPS.PowerSummary.PresentStatus.Charging, Type: Feature,
ReportID: 0x32, Offset: 20, Size: 1, Value: 0
> > 0.028407 Path: UPS.PowerSummary.PresentStatus.Discharging, Type:
Feature, ReportID: 0x32, Offset: 21, Size: 1, Value: 0
> > 0.028430 Path: UPS.PowerSummary.PresentStatus.FullyDischarged, Type:
Feature, ReportID: 0x32, Offset: 22, Size: 1, Value: 0
> > 0.028454 Path: UPS.PowerSummary.PresentStatus.NeedReplacement, Type:
Feature, ReportID: 0x32, Offset: 23, Size: 1, Value: 0
> > 0.029017 Path: UPS.PowerSummary.iDeviceChemistry, Type: Feature,
ReportID: 0x2a, Offset: 0, Size: 8, Value: 4
> > 0.030035 Path: UPS.PowerSummary.iOEMInformation, Type: Feature,
ReportID: 0x62, Offset: 0, Size: 8, Value: 2
> > 0.030999 Path: UPS.PowerSummary.CapacityMode, Type: Feature, ReportID:
0x33, Offset: 0, Size: 8, Value: 2
> > 0.031992 Path: UPS.PowerSummary.RemainingCapacity, Type: Input,
ReportID: 0x34, Offset: 0, Size: 8, Value: 100
> > 0.032029 Path: UPS.PowerSummary.RemainingCapacity, Type: Feature,
ReportID: 0x34, Offset: 0, Size: 8, Value: 100
> > 0.033026 Path: UPS.PowerSummary.FullChargeCapacity, Type: Feature,
ReportID: 0x37, Offset: 0, Size: 8, Value: 100
> > 0.034014 Path: UPS.PowerSummary.DesignCapacity, Type: Feature,
ReportID: 0x36, Offset: 0, Size: 8, Value: 100
> > 0.035013 Path: UPS.PowerSummary.WarningCapacityLimit, Type: Feature,
ReportID: 0x38, Offset: 0, Size: 8, Value: 30
> > 0.035995 Path: UPS.PowerSummary.Rechargeable, Type: Feature, ReportID:
0x2c, Offset: 0, Size: 8, Value: 1
> > 0.037002 Path: UPS.PowerSummary.RunTimeToEmpty, Type: Input, ReportID:
0x35, Offset: 0, Size: 16, Value: 3650
> > 0.037045 Path: UPS.PowerSummary.RunTimeToEmpty, Type: Feature,
ReportID: 0x35, Offset: 0, Size: 16, Value: 3650
> > 0.038032 Path: UPS.BatterySystem.Battery.ConfigVoltage, Type: Feature,
ReportID: 0x04, Offset: 0, Size: 16, Value: 12
> > 0.038999 Path: UPS.BatterySystem.Battery.Voltage, Type: Feature,
ReportID: 0x20, Offset: 0, Size: 16, Value: 0.000137
> > 0.040012 Path:
UPS.BatterySystem.Battery.PresentStatus.BelowRemainingCapacityLimit, Type:
Feature, ReportID: 0x23, Offset: 2, Size: 1, Value: 0
> > 0.040243 Path: UPS.BatterySystem.Battery.PresentStatus.FullyCharged,
Type: Feature, ReportID: 0x23, Offset: 3, Size: 1, Value: 1
> > 0.040273 Path: UPS.BatterySystem.Battery.PresentStatus.Charging, Type:
Feature, ReportID: 0x23, Offset: 4, Size: 1, Value: 0
> > 0.040298 Path: UPS.BatterySystem.Battery.PresentStatus.Discharging,
Type: Feature, ReportID: 0x23, Offset: 5, Size: 1, Value: 0
> > 0.040321 Path:
UPS.BatterySystem.Battery.PresentStatus.FullyDischarged, Type: Feature,
ReportID: 0x23, Offset: 6, Size: 1, Value: 0
> > 0.040345 Path:
UPS.BatterySystem.Battery.PresentStatus.NeedReplacement, Type: Feature,
ReportID: 0x23, Offset: 7, Size: 1, Value: 0
> > 0.041012 Path: UPS.BatterySystem.Battery.RemainingCapacity, Type:
Feature, ReportID: 0x21, Offset: 0, Size: 8, Value: 100
> > 0.042012 Path: UPS.BatterySystem.Battery.Test, Type: Feature,
ReportID: 0x10, Offset: 0, Size: 8, Value: 6
> > 0.043020 Path: UPS.Flow.ConfigVoltage, Type: Feature, ReportID: 0x01,
Offset: 0, Size: 8, Value: 120
> > 0.044002 Path: UPS.Flow.ConfigFrequency, Type: Feature, ReportID:
0x02, Offset: 0, Size: 8, Value: 60
> > 0.045016 Path: UPS.Flow.ffff0097, Type: Feature, ReportID: 0x55,
Offset: 0, Size: 8, Value: 2
> > 0.046012 Path: UPS.Flow.ConfigApparentPower, Type: Feature, ReportID:
0x03, Offset: 0, Size: 16, Value: 750
> > 0.047000 Path: UPS.PowerConverter.Input.Voltage, Type: Feature,
ReportID: 0x18, Offset: 0, Size: 16, Value: 0.001233
> > 0.048042 Path: UPS.PowerConverter.Input.Frequency, Type: Feature,
ReportID: 0x19, Offset: 0, Size: 16, Value: 5990
> 
> So the UPS reports a frequency which nut should scale ...
> 
> 
> 
> 
> > 0.049011 Path: UPS.PowerConverter.Output.Voltage, Type: Feature,
ReportID: 0x1b, Offset: 0, Size: 16, Value: 0.001233
> > 0.050013 Path: UPS.PowerConverter.Output.Frequency, Type: Feature,
ReportID: 0x1c, Offset: 0, Size: 16, Value: 5990
> 
> Again , scaling error...
> 
> 
> 
> > 0.050996 Path: UPS.PowerConverter.Output.Current, Type: Feature,
ReportID: 0x46, Offset: 0, Size: 16, Value: 0
> > [...]
> > 0.083217 Path: UPS.PowerSummary.Input.ConfigVoltage, Type: Feature,
ReportID: 0x30, Offset: 0, Size: 8, Value: 120
> > 0.083281 Path: UPS.PowerSummary.Input.Voltage, Type: Feature,
ReportID: 0x31, Offset: 0, Size: 16, Value: 0.001233
> > 0.083375 Path: UPS.PowerConverter.Input.Frequency, Type: Feature,
ReportID: 0x19, Offset: 0, Size: 16, Value: 5990
> 
> and again...
> 
> 
> > 0.083451 Path: UPS.PowerConverter.Output.LowVoltageTransfer, Type:
Feature, ReportID: 0x06, Offset: 0, Size: 16, Value: 89
> > 0.083579 Path: UPS.PowerConverter.Output.HighVoltageTransfer, Type:
Feature, ReportID: 0x09, Offset: 0, Size: 16, Value: 145
> > 0.083698 Path: UPS.Flow.ConfigVoltage, Type: Feature, ReportID: 0x01,
Offset: 0, Size: 8, Value: 120
> > 0.083761 Path: UPS.PowerConverter.Output.Voltage, Type: Feature,
ReportID: 0x1b, Offset: 0, Size: 16, Value: 0.001233
> > 0.083847 Path: UPS.PowerConverter.Output.Current, Type: Feature,
ReportID: 0x46, Offset: 0, Size: 16, Value: 0
> > 0.083909 Path: UPS.Flow.ConfigFrequency, Type: Feature, ReportID:
0x02, Offset: 0, Size: 8, Value: 60
> > 0.084153 Path: UPS.PowerConverter.Output.Frequency, Type: Feature,
ReportID: 0x1c, Offset: 0, Size: 16, Value: 5990
> 
> and again
> 
> 
>  wolfy
> 
> 
> 
Thanks,
Scott

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