asterisk users - Jul 2023 - Can ShanSpy be used on Local Channels?

    Does anyone know if Chanspy can be used with local channels? Since 
agents on queues need to use local channels like Local/XXXX at from-queue/n 
to make sure that all of their registered extensions ring we are now 
having a problem trying to use ChanSpy to listen to calls.  Since we do 
not know if the agent is on their desk phone or a softphone (which use 
different identifiers) we cannot set a common rule like 
ChanSpy(PJSIP/XXXX).  Queuemetrics registers agent extensions as: 
Local/XXXX at from-queue but if I try to listen on that channel I get no 
audio.  Am I missing a parameter or is chanspy simply unable to use 
Local channels?

-- 
Telecomunicaciones Abiertas de México S.A. de C.V.
Carlos Chávez
+52 (55)8116-9161

On Tue, Jul 25, 2023 at 6:06 PM Carlos Chavez <cursor at telecomab.mx>
wrote:
>      Does anyone know if Chanspy can be used with local channels? Since
> agents on queues need to use local channels like Local/XXXX at from-queue/n
> to make sure that all of their registered extensions ring we are now
> having a problem trying to use ChanSpy to listen to calls.  Since we do
> not know if the agent is on their desk phone or a softphone (which use
> different identifiers) we cannot set a common rule like
> ChanSpy(PJSIP/XXXX).  Queuemetrics registers agent extensions as:
> Local/XXXX at from-queue but if I try to listen on that channel I get no
> audio.  Am I missing a parameter or is chanspy simply unable to use
> Local channels?
>
ChanSpy works on any channel. You'd need to provide more information and
detail to determine what is wrong.

-- 
Joshua C. Colp
Asterisk Project Lead
Sangoma Technologies
Check us out at www.sangoma.com and www.asterisk.org
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