asterisk users - Sep 2014 - unidata incom ICW-1000G - On asterisk

I am trying to use an ICW-1000G wireless handset connected to an asterisk 
server remotely
  
 The user is working from an offsite location and it appears that the 
device is not sending out keep-alives or stun.
 The manufacture is not being of assistance at all.  I am wondering if 
anyone has worked with these units or has any ideas of what I could do to 
make them work.
  
 Anyone have a better alternative. The units must support wifi, be able to 
clip on belt and support an external headset (wired is fine) Battery life 
should support all day use in a standard biz env. Work thru a firewall from 
offsite.
  
 The ICW-1000G supports all of these requirements except the Work thru a 
firewall from off-site.
  
 If the MFG can't get a fix or someone does not have any ideas I would 
recommend people stay away from the ICW-1000G if you have to use them 
off-site or for hosted connections.
  
 Thanks
 Bryant

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On Fri, Sep 5, 2014 at 7:26 AM, Bryant Zimmerman <BryantZ at zktech.com>
wrote:
> I am trying to use an ICW-1000G wireless handset connected to an asterisk
> server remotely
>
> The user is working from an offsite location and it appears that the
> device is not sending out keep-alives or stun.
> The manufacture is not being of assistance at all.  I am wondering if
> anyone has worked with these units or has any ideas of what I could do to
> make them work.
>
> Anyone have a better alternative. The units must support wifi, be able to
> clip on belt and support an external headset (wired is fine) Battery life
> should support all day use in a standard biz env. Work thru a firewall from
> offsite.
>
> The ICW-1000G supports all of these requirements except the Work thru a
> firewall from off-site.
>
> If the MFG can't get a fix or someone does not have any ideas I would
> recommend people stay away from the ICW-1000G if you have to use them
> off-site or for hosted connections.
>
> Thanks
> Bryant
>
>
I use the older Unidata WPU-7800s remotely with both Asterisk and the phone
behind firewalls with no problems.   What are your symptoms and Asterisk
settings for the peer?
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