asterisk users - Sep 2012 - "Call me now" outbound calls in a queue

I want to put a "call me now" button on the web site that will place
the
request into an asterisk call queue and then when an agent picks up the 
call in the queue, place the outbound call to the customer.

The following AMI command works, but it calls the customer first, before 
an agent is necessarily available.

Action: Originate
Channel: SIP/voipms/customer_number_here
Context: external
Async: true
Application: Queue
Data: sales
Callerid: Company <8005551212>

How can I get an available agent before the customer call is placed?

On 9/28/2012 12:42 PM, Mitch Claborn wrote:
> I want to put a "call me now" button on the web site that will
place the
> request into an asterisk call queue and then when an agent picks up the
> call in the queue, place the outbound call to the customer.
>
> The following AMI command works, but it calls the customer first, before
> an agent is necessarily available.
>
> Action: Originate
> Channel: SIP/voipms/customer_number_here
> Context: external
> Async: true
> Application: Queue
> Data: sales
> Callerid: Company <8005551212>
>
> How can I get an available agent before the customer call is placed?
Use AMI to do a queue status.  In the status reply, you'll get a list of 
all the agents and their status (Not in use, in use, busy, unavailable, 
or ringing).

On Fri, Sep 28, 2012 at 7:42 PM, Mitch Claborn <mitch_ml at claborn.net>
wrote:
> I want to put a "call me now" button on the web site that will
place the
> request into an asterisk call queue and then when an agent picks up the
> call in the queue, place the outbound call to the customer.
>
> The following AMI command works, but it calls the customer first, before
> an agent is necessarily available.
>
> Action: Originate
> Channel: SIP/voipms/customer_number_**here
> Context: external
> Async: true
> Application: Queue
> Data: sales
> Callerid: Company <8005551212>
>
> How can I get an available agent before the customer call is placed?
>
> Hello Mitch,
Hoping that the Queue application is not automatically Answering the line
(till an agent will do this) my suggestion is to switch between "who have
to answer" in order to progress to the second call leg. This means that the
Queue will be called through a Local Channel and the call to your customer
will be made through a Dial application.

Below is something to start with - in case it will work you could modify to
your needs.

[demo]
exten => s,1,NoOp(Queue without answer)
exten => s,2,Queue(sales)

Action: Originate
Channel: Local/s at demo/n
Application: Dial
Data: SIP/voipms/customer_number

HTH,
Ioan Indreias
Modulo Consulting // www.modulo.ro
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