asterisk users - Sep 2011 - Set (MONITOR_FILENAME=.................) for queuing recording calls

Hi All;

I noticed in the queues.conf the configuration for recording the calls in the
queuing, and regarding to the filename (or any other parameter), it is written
that I can determine the filename using the command:

Set(MONITOR_FILENAME=foo)


But it should be called from the dialing plan, but really i did not understand
how to call it from the dialing plan.

Well, for example this is my dialing plan to route for the queuing, how I can
set the filename:

[CustomerSupport]

include => Internal

exten => s,1,Queue(CustomerSupport,t,,,120)
exten => s,2,Macro(voicemail,SIP/reception)

By the way, I need in the filename to appear the following:
The SIP username for the IP Phone that the call is routed for it
The calling number
The Time of the call

Actually for the outbound recording, I am using the below command (I mentioned
it to declare the time format I am using and to declare how the filename to be
named):

exten =>
_9ZXXXXXXXX,1,MixMonitor(${CHANNEL}${EXTEN:1}${STRFTIME(${EPOCH},,%Y%m%d%H%M%S)}.wav)

So I hope if someone can help me to write the Set(MONITOR_FILENAME=foo) in a way
to acheive same format the filename of the recorded outgoing calls (in addition
that until now I am not able to know where I have to place the
Set(MONITOR_FILENAME=foo).


For example, should I place it as following:
exten => s,1,Set(MONITOR_FILENAME=.................)
exten => s,2,Queue(CustomerSupport,t,,,120)
exten => s,3,Macro(voicemail,SIP/reception)

Appreciate if someone help me plz.
Regards
Bilal

yes you are right. You should put it before calling in the queue. Set
monitor filename as you want. Also you can set directory in the filename
here too. So when the queu is triggered and mixmonitor starts it'll use that
filename and record inot the file.


On Sat, Sep 24, 2011 at 2:08 AM, bilal ghayyad <bilmar_gh at yahoo.com>
wrote:
> Hi All;
>
> I noticed in the queues.conf the configuration for recording the calls in
> the queuing, and regarding to the filename (or any other parameter), it is
> written that I can determine the filename using the command:
>
> Set(MONITOR_FILENAME=foo)
>
>
> But it should be called from the dialing plan, but really i did not
> understand how to call it from the dialing plan.
>
> Well, for example this is my dialing plan to route for the queuing, how I
> can set the filename:
>
> [CustomerSupport]
>
> include => Internal
>
> exten => s,1,Queue(CustomerSupport,t,,,120)
> exten => s,2,Macro(voicemail,SIP/reception)
>
> By the way, I need in the filename to appear the following:
> The SIP username for the IP Phone that the call is routed for it
> The calling number
> The Time of the call
>
> Actually for the outbound recording, I am using the below command (I
> mentioned it to declare the time format I am using and to declare how the
> filename to be named):
>
> exten =>
>
_9ZXXXXXXXX,1,MixMonitor(${CHANNEL}${EXTEN:1}${STRFTIME(${EPOCH},,%Y%m%d%H%M%S)}.wav)
>
> So I hope if someone can help me to write the Set(MONITOR_FILENAME=foo) in
> a way to acheive same format the filename of the recorded outgoing calls
(in
> addition that until now I am not able to know where I have to place the
> Set(MONITOR_FILENAME=foo).
>
>
> For example, should I place it as following:
> exten => s,1,Set(MONITOR_FILENAME=.................)
> exten => s,2,Queue(CustomerSupport,t,,,120)
> exten => s,3,Macro(voicemail,SIP/reception)
>
> Appreciate if someone help me plz.
> Regards
> Bilal
>
> --
> _____________________________________________________________________
> -- Bandwidth and Colocation Provided by http://www.api-digital.com --
> New to Asterisk? Join us for a live introductory webinar every Thurs:
>               http://www.asterisk.org/hello
>
> asterisk-users mailing list
> To UNSUBSCRIBE or update options visit:
>   http://lists.digium.com/mailman/listinfo/asterisk-users
>
-------------- next part --------------
An HTML attachment was scrubbed...
URL:
<http://lists.digium.com/pipermail/asterisk-users/attachments/20110924/36ff324d/attachment.htm>

Dears;

I am facing now a problem in the recording the calls that coming via the queue,
the problem that I am not able to make the filename contains the agent (for
example its extension) who received the call.

Actually by looking to the below settings, it is clear that the agent name (it
the phone extension or it is sip username .. etc) will not be included in the
filename.

How can I include the agent name in the filename? Because in outboud it is easy
as the ${CHANNEL} will contain the sip username of the IP Phone but in the
outbound it will contain the DAHDI channel that the call came via it .. so How
to inlude the sip username for the IP Phone of the agent that is going to get
the call from the queue?

exten =>
s,1,Set(MONITOR_FILENAME=${CHANNEL}${CALLERID(num)}${STRFTIME(${EPOCH},,%Y%m%d%H%M%S)})
exten => s,2,Queue(OrangeCMG,t,,,180)
exten => s,3,Macro(voicemail,SIP/reception)

Regards
Bilal


----------------------
> 
> yes you are right. You should put it before calling in the
> queue. Set
> monitor filename as you want. Also you can set directory in
> the filename
> here too. So when the queu is triggered and mixmonitor
> starts it'll use that
> filename and record inot the file.
> 
> 
> On Sat, Sep 24, 2011 at 2:08 AM, bilal ghayyad <bilmar_gh at
yahoo.com>
> wrote:
> 
> > Hi All;
> >
> > I noticed in the queues.conf the configuration for
> recording the calls in
> > the queuing, and regarding to the filename (or any
> other parameter), it is
> > written that I can determine the filename using the
> command:
> >
> > Set(MONITOR_FILENAME=foo)
> >
> >
> > But it should be called from the dialing plan, but
> really i did not
> > understand how to call it from the dialing plan.
> >
> > Well, for example this is my dialing plan to route for
> the queuing, how I
> > can set the filename:
> >
> > [CustomerSupport]
> >
> > include => Internal
> >
> > exten => s,1,Queue(CustomerSupport,t,,,120)
> > exten => s,2,Macro(voicemail,SIP/reception)
> >
> > By the way, I need in the filename to appear the
> following:
> > The SIP username for the IP Phone that the call is
> routed for it
> > The calling number
> > The Time of the call
> >
> > Actually for the outbound recording, I am using the
> below command (I
> > mentioned it to declare the time format I am using and
> to declare how the
> > filename to be named):
> >
> > exten =>
> >
>
_9ZXXXXXXXX,1,MixMonitor(${CHANNEL}${EXTEN:1}${STRFTIME(${EPOCH},,%Y%m%d%H%M%S)}.wav)
> >
> > So I hope if someone can help me to write the
> Set(MONITOR_FILENAME=foo) in
> > a way to acheive same format the filename of the
> recorded outgoing calls (in
> > addition that until now I am not able to know where I
> have to place the
> > Set(MONITOR_FILENAME=foo).
> >
> >
> > For example, should I place it as following:
> > exten =>
> s,1,Set(MONITOR_FILENAME=.................)
> > exten => s,2,Queue(CustomerSupport,t,,,120)
> > exten => s,3,Macro(voicemail,SIP/reception)
> >
> > Appreciate if someone help me plz.
> > Regards
> > Bilal
> >
> > --

On Tue, 2011-09-27 at 03:47 -0700, bilal ghayyad wrote:
> Dears;
> 
> I am facing now a problem in the recording the calls that coming via the
queue, the problem that I am not able to make the filename contains the agent
(for example its extension) who received the call.
> 
> Actually by looking to the below settings, it is clear that the agent name
(it the phone extension or it is sip username .. etc) will not be included in
the filename.
> 
> How can I include the agent name in the filename? Because in outboud it is
easy as the ${CHANNEL} will contain the sip username of the IP Phone but in the
outbound it will contain the DAHDI channel that the call came via it .. so How
to inlude the sip username for the IP Phone of the agent that is going to get
the call from the queue?
> 
> exten =>
s,1,Set(MONITOR_FILENAME=${CHANNEL}${CALLERID(num)}${STRFTIME(${EPOCH},,%Y%m%d%H%M%S)})
> exten => s,2,Queue(OrangeCMG,t,,,180)
> exten => s,3,Macro(voicemail,SIP/reception)
> 
> Regards
> Bilal
> 
> 
; If set to yes, just prior to the caller being bridged with a queue
member
; the following variables will be set
; MEMBERINTERFACE is the interface name (eg. Agent/1234)
; MEMBERNAME is the member name (eg. Joe Soap)
; MEMBERCALLS is the number of calls that interface has taken,
; MEMBERLASTCALL is the last time the member took a call.
; MEMBERPENALTY is the penalty of the member
; MEMBERDYNAMIC indicates if a member is dynamic or not
; MEMBERREALTIME indicates if a member is realtime or not
;
;setinterfacevar=no

Basically the variable ${MEMBERINTERFACE} will have the extension (if
using dynamic members) or the agent number.

-- 
Telecomunicaciones Abiertas de M?xico S.A. de C.V.
Carlos Ch?vez Prats
Director de Tecnolog?a
+52-55-91169161 ext 2001
-------------- next part --------------
A non-text attachment was scrubbed...
Name: not available
Type: application/pgp-signature
Size: 198 bytes
Desc: This is a digitally signed message part
URL:
<http://lists.digium.com/pipermail/asterisk-users/attachments/20110927/ada34d2d/attachment.pgp>