similar to: Agent Login, Logout, Ready, Not Ready from the CTI application

Hi All; I would like to use Asterisk for a call center, but really does not know if Asterisk support the following in a good way: 1) Ability to do an inteligent routing, so to route the call to the proper skill group based on the caller information? 2) If I can create skill groups and then the agent will login to this skill group. 3) What about reporting to check the call center performance?

Hi All; I am configuring IAX endpoint, I just need to understand why I have to set requirecalltoken = no to be able to register because the following message is displayed: [Mar 22 12:25:39] ERROR[2297]: chan_iax2.c:4251 handle_call_token: Call rejected, CallToken Support required. If unexpected, resolve by placing address 78.154.240.146 in the calltokenignore list or setting user gwbilalkwpciax

Hi All; I noticed in the queues.conf the configuration for recording the calls in the queuing, and regarding to the filename (or any other parameter), it is written that I can determine the filename using the command: Set(MONITOR_FILENAME=foo) But it should be called from the dialing plan, but really i did not understand how to call it from the dialing plan. Well, for example this is my

Hello; Is there CTI module in asterisk with CTI client to login and logout and do ready and pause? Regards Bilal -------------- next part -------------- An HTML attachment was scrubbed... URL: <http://lists.digium.com/pipermail/asterisk-users/attachments/20130714/dd86c885/attachment.htm>

Is there is an open source ACD component for Asterisk? Likewise, is there an open source CTI component that will work with Asterisk? Regards, Jim O'Brien -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.digium.com/pipermail/asterisk-users/attachments/20040504/e6ee98da/attachment.htm

Is there a way to inject sound from a sound file into an established call using AMI? I have an established call from which I can record either or both legs. I can additionally "spy" on the call. Is there any way I can play a sound file into the call and not loose the ability for the people to continue talking while listening to the sound file? -- Jim Dickenson mailto:dickenson at

Hi, As Freelance programmer/consultant I'm looking for project/task of IVR/CTI/CRM/IP-based, my skils are as following, 1 Dialogic-based CTI/IVR software programming 2 Intervoice IVR development 3 Siebel CRM integration and development 4 IBM DirectTalk and WebShpere Voice(VoiceXML,...) 5 IP-based development(VoIP,h323,sip,...) 6 Cisco

In one of my center , its not taking root password. Anyways to recover it ? In other terms , I lost the control of server. Any solution or re-installation is the only way left ? I am using CentOS. -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.digium.com/pipermail/asterisk-users/attachments/20090122/ef95ad6e/attachment.htm

Hi All, pl help me with this basic question. I have a users (soft clients) with usernames having Alphabetics. I want to use Asterisk as my server. How should I have the dial plans as there are no numbers involved . so How can I make the configuration to work ( with numbers I can get this done using extensions.conf) my expected result is : alice at pbx.com should be able to call bob at

I would like to hear stories from people using TAPI, CTI or CallerID software with Asterisk. What are you guys using, setup examples, etc. Has anybody sucessfully integrated SugarCRM with Asterisk and how did you do it. Are you running callerid software? Did you stumble into problems like using tapi and callerid software returned both the callerid and calledid? Hope you can help me out with

Jim, and all: Thanks for the response. If I can repeat what you are saying: you don't have to define the multiple lines in sip.conf? For comparison, with my current esi setup, we have 10 outgoing lines. If one line is busy, then the service just rolls to the next number. This is set up with the phone service. That doesn't have to done with outgoing sip lines? Does the dialstatus

If you're talking screen pops, crm integration, type CTI, Trixbox has hooks built in for SugarCRM. Cory Andrews -----Original Message----- From: asterisk-users-bounces@lists.digium.com [mailto:asterisk-users-bounces@lists.digium.com] On Behalf Of Matt Florell Sent: Monday, November 27, 2006 3:59 PM To: Asterisk Users Mailing List - Non-Commercial Discussion Subject: Re: [asterisk-users]

Dear all, Anyone of you knows how to play an audio file at the beginning of a call for both Caller and Callee? A(x) of Dial application only plays audio for callee. I don't want to use MeetMe because I want to use Monitor and MixMonitor. Thank you! ________________________________ Este mensaje se dirige exclusivamente a su destinatario. Puede consultar nuestra pol?tica de env?o y recepci?n

if i run let's say 1 pbx running on my main linux box and a another on my windows box if a person dial my main number and press lets say 1 are it possible to transfer the call over to my other pbx hope anyone understand -------------- next part -------------- An HTML attachment was scrubbed... URL:

Does Asterisk, currently using version 1.4, get any more information about the result of an outbound call made over a PRI line compared to a call via a SIP trunk? As an example, in a PRI call there is this message that shows up on the console: [2011-01-05 14:59:02] -- Channel 23 detected a CED tone from the network. for a call to a fax machine. Does asterisk set anything that a dialplan can

Hello, Though I spent a couple of hours googling over the net, I still don't have a clear picture on how to do CTI between Asterisk and MicroSoft Dynamics CRM (Online version, if that matters). The features I'm after include: - click-to-dial - screen-pop. Do you have any valuable pointer on this ? Is this simply replying on TAPI ? Regards -------------- next part -------------- An

We have a client that currently has a Microsoft Lync setup. I must admit I know nothing about this setup. What we would like to be able to do is allow the phones on desks connected to this server the ability to dial something that would allow the phone to access an asterisk box to be able to do an agent login over their LAN. Is there any way to do this? Can the Lync server have a SIP trunk to

Hello, On an Asterisk 1.4.33.1 in a simple scenario: [test] exten => _X.,1,Dial(SIP/12345 at peer01,,,) exten => i,1,Hangup(${HANGUPCAUSE}) exten => t,1,Hangup(${HANGUPCAUSE}) exten => h,1,Hangup(${HANGUPCAUSE}) I have noticed that no matter what value we set in the Hangup(<cause code>) commands, if the call is not answered by peer01 for any reason, the actual cause code

I have an i686 cpu and when compiling from source I get this error: touch /usr/src/dahdi-linux-2.2.0/drivers/dahdi/xpp/init_fxo_modes.verified Building modules, stage 2. MODPOST WARNING: could not find /usr/src/dahdi-linux-2.2.0/drivers/dahdi/vpmadt032_loader/.vpmadt032_x86_32. o.cmd for /usr/src/dahdi-linux-2.2.0/drivers/dahdi/vpmadt032_loader/vpmadt032_x86_32.o Anyone else seeing this?

Hi all, Now i want to check a number (channel) online, offline or unreachable on asterisk but i don`t know to do. Can anyone help me to solve this issue. Thanks and best regard! -------------- next part -------------- An HTML attachment was scrubbed... URL: <http://lists.digium.com/pipermail/asterisk-users/attachments/20110109/c193b48d/attachment.html>