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2010 Oct 20
1
Best way to recording the hold time for a Queue agent or an extension
Hi Everyone, We are using Queuemetrics but it doesn't Record the Hold Time as it's never logged on the queue_log file. However, when an agent or an extension presses HOLD button on their phone, asterisk does create an event for Music On Hold which is logged in the /var/log/asterisk/full. I want to record the total hold time for an extension and save it with an epoch time stamp. What is