Displaying 1 result from an estimated 1 matches for "6c391ab9".
2010 Oct 20
1
Best way to recording the hold time for a Queue agent or an extension
Hi Everyone,
We are using Queuemetrics but it doesn't Record the Hold Time as it's never
logged on the queue_log file. However, when an agent or an extension presses
HOLD button on their phone, asterisk does create an event for Music On Hold
which is logged in the /var/log/asterisk/full.
I want to record the total hold time for an extension and save it with an
epoch time stamp.
What is