asterisk users - Jun 2009 - Phones dropping registration, but asterisk thinks phones are still registered

Hi,
I have a serious problem with Asterisk 1.4.18.
Every so often, usually after Asterisk has been running for a few days
consistently, phones start dropping registrations.
However, when this happens, doing a "sip show peer" on those
extensions shows them as "OK".
Therefore, I have no way to tell this problem is happening until
customers start calling.
The only way to fix it is to completely restart Asterisk.

Has anyone experienced this? This is a serious problem.
I've poured over the logs while and after this happens and there is
nothing in the logs that would suggest there is a problem.

This is a production server, so I can't just "upgrade Asterisk to the
latest 1.4 version".

Thanks.

-- James

Not a real solution, but why don't you just set up a cron job to issue
asterisk -rx "restart when convenient" once a day?  This will restart
asterisk on the first zero load opportunity.

-----Original Message-----
From: asterisk-users-bounces at lists.digium.com
[mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of James Lamanna
Sent: Thursday, June 04, 2009 1:09 PM
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: [asterisk-users] Phones dropping registration,but asterisk thinks
phones are still registered

Hi,
I have a serious problem with Asterisk 1.4.18.
Every so often, usually after Asterisk has been running for a few days
consistently, phones start dropping registrations.
However, when this happens, doing a "sip show peer" on those
extensions shows them as "OK".
Therefore, I have no way to tell this problem is happening until
customers start calling.
The only way to fix it is to completely restart Asterisk.

Has anyone experienced this? This is a serious problem.
I've poured over the logs while and after this happens and there is
nothing in the logs that would suggest there is a problem.

This is a production server, so I can't just "upgrade Asterisk to the
latest 1.4 version".

Thanks.

-- James

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Hi!
> I have a serious problem with Asterisk 1.4.18.
> Every so often, usually after Asterisk has been running for a few days
> consistently, phones start dropping registrations. However, when this
> happens, doing a "sip show peer" on those extensions shows them
as
> "OK". 
Please check if this is related (maybe, maybe not):

"SIP stops working with multiple REGISTER statements in sip.conf"
"Registration fails if multiple peers are specified in sip.conf"

https://issues.asterisk.org/view.php?id=15139

Philipp

There were some serious issues with some of the earlier 1.4.x Asterisk 
releases.  You say it's a production server and can't upgrade because of
that.  That is the one reason why you should upgrade.  There are 
security risks with certain versions and some serious bugs that were 
fixed.  While I can't say that the problem with "go away" with an 
upgrade, you'll get better support if you are running a more recent version.

On 06/04/2009 01:08 PM, James Lamanna wrote:
> Hi,
> I have a serious problem with Asterisk 1.4.18.
> Every so often, usually after Asterisk has been running for a few days
> consistently, phones start dropping registrations.
> However, when this happens, doing a "sip show peer" on those
> extensions shows them as "OK".
> Therefore, I have no way to tell this problem is happening until
> customers start calling.
> The only way to fix it is to completely restart Asterisk.
>
> Has anyone experienced this? This is a serious problem.
> I've poured over the logs while and after this happens and there is
> nothing in the logs that would suggest there is a problem.
>
> This is a production server, so I can't just "upgrade Asterisk to
the
> latest 1.4 version".

How many phones are concerned ?
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Oliver wrote:
> How many phones are concerned ?
The box currently has about 380 active phone registrations.

Thanks.

Please CC me directly as well because I'm on digest mode.

-- James

On Thu, Jun 4, 2009 at 11:08 AM, James Lamanna<jlamanna at gmail.com>
wrote:
> Hi,
> I have a serious problem with Asterisk 1.4.18.
> Every so often, usually after Asterisk has been running for a few days
> consistently, phones start dropping registrations.
> However, when this happens, doing a "sip show peer" on those
> extensions shows them as "OK".
> Therefore, I have no way to tell this problem is happening until
> customers start calling.
> The only way to fix it is to completely restart Asterisk.
>
> Has anyone experienced this? This is a serious problem.
> I've poured over the logs while and after this happens and there is
> nothing in the logs that would suggest there is a problem.
>
> This is a production server, so I can't just "upgrade Asterisk to
the
> latest 1.4 version".
I know people have suggested upgrading the server, but I'm not in a
position to do that right now.
However, I believe there is a symptom. When I do a sip show peer on an
affected phone,
the expire time is NEGATIVE. I think this might be contributing to the
problem, and why Asterisk
thinks the phone is still registered.

Thanks.

-- James