Funny how a topic will come up that you have never dealt with before, and suddenly it comes up from multiple directions at the same time. I was recently involved in a meeting where TAPI (which I understand only vaguely) was proposed as way to link a custom application to Asterisk for outbound and inbound call processing, much like SugarCRM and probably others are doing. Today I was asked by an existing client if I knew a way to synch their mobile device contacts with the system in some way so that they would have quick access to speed dial or otherwise call up a personal directory on their (Polycom) phones that could be synched in this manner. It struck me that the Polycom directory interface is a bit kludgy for such things, having no search capability and no sorting capability once loaded that I am aware of. Given the meeting last week it seems that a more elegant solution would be to link Outlook itself with Asterisk, so "right clicking" a contact makes it possible to launch an outbound call. That would take care of integrating a WHOLE LOT of devices, as (sadly) the MS contact database would be the go-between that all of these devices synch with in one way or another already. Is TAPI the right protocol to investigate for this purpose? Would something like Fonality's HUD software bridge this gap? Has this wheel already been invented? Hoping for some thoughts! Cheers, j
Click-to-dial in Outlook is a feature of trixbox PRO. HUD does have a TAPI interface. You can even click-to-dial any phone number that shows up in a browser window. --Don Don Kelly PCF Corp People Come First 651 842-1000 888 Don Kell(y) 651 842-1001 fax -----Original Message----- From: asterisk-users-bounces at lists.digium.com [mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of Jeff LaCoursiere Sent: Friday, January 30, 2009 9:27 AM To: asterisk-users at lists.digium.com Subject: [asterisk-users] TAPI and Asterisk Funny how a topic will come up that you have never dealt with before, and suddenly it comes up from multiple directions at the same time. I was recently involved in a meeting where TAPI (which I understand only vaguely) was proposed as way to link a custom application to Asterisk for outbound and inbound call processing, much like SugarCRM and probably others are doing. Today I was asked by an existing client if I knew a way to synch their mobile device contacts with the system in some way so that they would have quick access to speed dial or otherwise call up a personal directory on their (Polycom) phones that could be synched in this manner. It struck me that the Polycom directory interface is a bit kludgy for such things, having no search capability and no sorting capability once loaded that I am aware of. Given the meeting last week it seems that a more elegant solution would be to link Outlook itself with Asterisk, so "right clicking" a contact makes it possible to launch an outbound call. That would take care of integrating a WHOLE LOT of devices, as (sadly) the MS contact database would be the go-between that all of these devices synch with in one way or another already. Is TAPI the right protocol to investigate for this purpose? Would something like Fonality's HUD software bridge this gap? Has this wheel already been invented? Hoping for some thoughts! Cheers, j _______________________________________________ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Following up my own thread, I am kicking myself for quickly posting without doing a bit of research. Apparently (no surprise) this integration of Outlook and Asterisk is very old news, and there are many projects out there. Anyone dealt with Thirdlane? http://www.thirdlane.com/products/thirdlane-dialer This seems to be just the ticket... Cheers, j On Fri, 30 Jan 2009, Jeff LaCoursiere wrote:> > Funny how a topic will come up that you have never dealt with before, and > suddenly it comes up from multiple directions at the same time. I was > recently involved in a meeting where TAPI (which I understand only > vaguely) was proposed as way to link a custom application to Asterisk for > outbound and inbound call processing, much like SugarCRM and probably > others are doing. > > Today I was asked by an existing client if I knew a way to synch their > mobile device contacts with the system in some way so that they would have > quick access to speed dial or otherwise call up a personal directory on > their (Polycom) phones that could be synched in this manner. > > It struck me that the Polycom directory interface is a bit kludgy for such > things, having no search capability and no sorting capability once loaded > that I am aware of. Given the meeting last week it seems that a more > elegant solution would be to link Outlook itself with Asterisk, so "right > clicking" a contact makes it possible to launch an outbound call. That > would take care of integrating a WHOLE LOT of devices, as (sadly) the MS > contact database would be the go-between that all of these devices synch > with in one way or another already. > > Is TAPI the right protocol to investigate for this purpose? Would > something like Fonality's HUD software bridge this gap? Has this > wheel already been invented? > > Hoping for some thoughts! > > Cheers, > > j > > _______________________________________________ > -- Bandwidth and Colocation Provided by http://www.api-digital.com -- > > asterisk-users mailing list > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users >
I recently completed PhoneClient 1.2 which is a Windows executable that interfaces with Asterisk, with capacity to receive numbers from the clipboard via a hotkey. PhoneClient is also a call manager and meeting room interface. If interested please contact me off the list. C. Savinovich -----Original Message----- From: asterisk-users-bounces at lists.digium.com [mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of Jeff LaCoursiere Sent: Friday, January 30, 2009 10:27 AM To: asterisk-users at lists.digium.com Subject: [asterisk-users] TAPI and Asterisk Funny how a topic will come up that you have never dealt with before, and suddenly it comes up from multiple directions at the same time. I was recently involved in a meeting where TAPI (which I understand only vaguely) was proposed as way to link a custom application to Asterisk for outbound and inbound call processing, much like SugarCRM and probably others are doing. Today I was asked by an existing client if I knew a way to synch their mobile device contacts with the system in some way so that they would have quick access to speed dial or otherwise call up a personal directory on their (Polycom) phones that could be synched in this manner. It struck me that the Polycom directory interface is a bit kludgy for such things, having no search capability and no sorting capability once loaded that I am aware of. Given the meeting last week it seems that a more elegant solution would be to link Outlook itself with Asterisk, so "right clicking" a contact makes it possible to launch an outbound call. That would take care of integrating a WHOLE LOT of devices, as (sadly) the MS contact database would be the go-between that all of these devices synch with in one way or another already. Is TAPI the right protocol to investigate for this purpose? Would something like Fonality's HUD software bridge this gap? Has this wheel already been invented? Hoping for some thoughts! Cheers, j _______________________________________________ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
If you just want to trigger "click2dial" you can use SIPTAPI. (make sure to specify type=friend in sip.conf for this account) klaus Jeff LaCoursiere schrieb:> Funny how a topic will come up that you have never dealt with before, and > suddenly it comes up from multiple directions at the same time. I was > recently involved in a meeting where TAPI (which I understand only > vaguely) was proposed as way to link a custom application to Asterisk for > outbound and inbound call processing, much like SugarCRM and probably > others are doing. > > Today I was asked by an existing client if I knew a way to synch their > mobile device contacts with the system in some way so that they would have > quick access to speed dial or otherwise call up a personal directory on > their (Polycom) phones that could be synched in this manner. > > It struck me that the Polycom directory interface is a bit kludgy for such > things, having no search capability and no sorting capability once loaded > that I am aware of. Given the meeting last week it seems that a more > elegant solution would be to link Outlook itself with Asterisk, so "right > clicking" a contact makes it possible to launch an outbound call. That > would take care of integrating a WHOLE LOT of devices, as (sadly) the MS > contact database would be the go-between that all of these devices synch > with in one way or another already. > > Is TAPI the right protocol to investigate for this purpose? Would > something like Fonality's HUD software bridge this gap? Has this > wheel already been invented? > > Hoping for some thoughts! > > Cheers, > > j > > _______________________________________________ > -- Bandwidth and Colocation Provided by http://www.api-digital.com -- > > asterisk-users mailing list > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users