asterisk users - Mar 2008 - Newbie Queue: greetings when first joining queue

I was trying to find out how I could put in a greeting when a caller
***first*** joins the queue.

I searched high and low but could only find (in queues.conf):
. "announce", which is announcement to the agent
. "announce-frequency" which is announcement of queue position
. "periodic-announcement-frequency", "periodic-announce"
which may seem
applicable to my case but it does not do it the first time.  It only
announce at the end of the first interval.

I just want a greeting like "Thank you for calling XYZ.  Your call is
important to us and we will answer your call shortly".  This only needs
to be announced once and it is done at the start.

Any thoughts?

I would think you'll need to do a Playback() of this message before the
caller enters the queue, as I'm not aware of such an option provided by
app_queue.

Exten=>100,1,Answer()
Exten=>100,n,Playback(greetings-earthling)
Exten=>100,n,Queue(xyzqueue)
Exten=>100,n,Hangup



-----Original Message-----
From: asterisk-users-bounces at lists.digium.com
[mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of Lee, John
(Sydney)
Sent: March 19, 2008 2:11 AM
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: [asterisk-users] Newbie Queue: greetings when first joining queue

I was trying to find out how I could put in a greeting when a caller
***first*** joins the queue.

I searched high and low but could only find (in queues.conf):
. "announce", which is announcement to the agent
. "announce-frequency" which is announcement of queue position
. "periodic-announcement-frequency", "periodic-announce"
which may seem
applicable to my case but it does not do it the first time.  It only
announce at the end of the first interval.

I just want a greeting like "Thank you for calling XYZ.  Your call is
important to us and we will answer your call shortly".  This only needs
to be announced once and it is done at the start.

Any thoughts?

_______________________________________________
-- Bandwidth and Colocation Provided by http://www.api-digital.com --

asterisk-users mailing list
To UNSUBSCRIBE or update options visit:
   http://lists.digium.com/mailman/listinfo/asterisk-users