Marek Cervenka
2015-Jun-15 14:22 UTC
[asterisk-users] queue periodic-announce without stopping ringing
hello, is it possible to play queue periodic-announce without stopping agents ringing? actual situation is sequential - ring agents, play announce (for 15 sec), ring agents , ... (i need to connect agent with caller asap when agent is free) is it possible with ARI? -- --------------------------------------- Marek Cervenka =======================================
Matthew Jordan
2015-Jun-16 04:36 UTC
[asterisk-users] queue periodic-announce without stopping ringing
On Mon, Jun 15, 2015 at 9:22 AM, Marek Cervenka <cervajs at fpf.slu.cz> wrote:> hello, > > is it possible to play queue periodic-announce without stopping agents > ringing? actual situation is sequential - ring agents, play announce (for 15 > sec), ring agents , ... (i need to connect agent with caller asap when agent > is free) > > is it possible with ARI? >ARI does not change or otherwise allow for the manipulation of the mechanics in app_queue. If you want to use app_queue, ARI is not the API for you. If you are looking to write your own call queue application, than ARI has the ability to manipulate media on a channel, as well as whether or not ringing is being indicated to the channel. Since you want to ring an agent, play media to the agent, then ring the agent again, you will most likely need to indicate ringing to the agent using inband ringing (via a 'tone' media URI [1]). For more information on ARI and its intended use, see [2]. [1] https://wiki.asterisk.org/wiki/display/AST/Asterisk+13+Channels+REST+API#Asterisk13ChannelsRESTAPI-play [2] https://wiki.asterisk.org/wiki/pages/viewpage.action?pageId=29395573 Matt -- Matthew Jordan Digium, Inc. | Director of Technology 445 Jan Davis Drive NW - Huntsville, AL 35806 - USA Check us out at: http://digium.com & http://asterisk.org