asterisk users - Mar 2008 - Newbie Polycom: DND answered as "on the phone" instead of "not available"

I am using Polycom IP600 phone.  If I call a phone which has DND (do not
disturb) enabled, the message to the caller will be "The person on
extension ... is on the phone, please leave a message ...".

Is there a way to pick the "person ... not available" message instead?

Hmmm - the issue is more that the Polycom is generating a 'busy' when it
is dialled on DND. This is not really an Asterisk issue.

You could have a look at the dial setup you are using (such as
macro-stdexten) and set it to play the unavailable message for for busy.

PaulH


On Mon, 2008-03-17 at 17:00 +1100, Lee, John (Sydney)
wrote:
> I am using Polycom IP600 phone.  If I call a phone which has DND (do not
> disturb) enabled, the message to the caller will be "The person on
> extension ... is on the phone, please leave a message ...".
> 
> Is there a way to pick the "person ... not available" message
instead?
> 
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There is a sip.cfg entry "divert.dnd.x.contact" that is supposed to be
where the call goes if DND is enabled. You could presumably set that to 
"*" plus the extention to go to the extension's voicemail, or to
some
other dialplan to play whatever you want, though I haven't tried it.


Lee, John (Sydney) wrote:
> I am using Polycom IP600 phone.  If I call a phone which has DND (do not
> disturb) enabled, the message to the caller will be "The person on
> extension ... is on the phone, please leave a message ...".
>
> Is there a way to pick the "person ... not available" message
instead?
>
> _______________________________________________
> -- Bandwidth and Colocation Provided by http://www.api-digital.com --
>
> asterisk-users mailing list
> To UNSUBSCRIBE or update options visit:
>    http://lists.digium.com/mailman/listinfo/asterisk-users
>

What is your extensions.conf setup? that has alot to do with it (I
strongly suggest you use macros.) What SIP NNN code does the phone
return when DND?

On Mon, Mar 17, 2008 at 2:00 AM, Lee, John (Sydney)
<John.Lee at compuware.com> wrote:
> I am using Polycom IP600 phone.  If I call a phone which has DND (do not
>  disturb) enabled, the message to the caller will be "The person on
>  extension ... is on the phone, please leave a message ...".
>
>  Is there a way to pick the "person ... not available" message
instead?
>
>  _______________________________________________
>  -- Bandwidth and Colocation Provided by http://www.api-digital.com --
>
>  asterisk-users mailing list
>  To UNSUBSCRIBE or update options visit:
>    http://lists.digium.com/mailman/listinfo/asterisk-users
>