Cameron Hissey
2008-Jan-21 04:04 UTC
[asterisk-users] Large issue - having trouble diagnosing.
Hello, I am having a lot of trouble with my deployment of Asterisk. I am running the PBX-In-a-flash turnkey of Asterisk and ever since deployment I have had many different problems. I have managed to get all issues sorted out as I go along, until this one that randomly began last week. We are using Grandstream GXP 2000 Handsets in the office, and at TE110P card to interface to our ISDN OnRamp10 connection (10 Channels of PRI). The problem arising seems to happen roughly 4minutes into a call. Basically all of a sudden the caller just starts to no longer be understood (sounds like morse code, only milliseconds of voice packets getting through in either direction). naturally this could be a number of non-asterisk related things such as a carrier fault, bad network wiring (even more possible as we are using PoE), even badly configured QoS. However things being as they are my boss has taken it upon himself to absolve himself of any possible blame for any system that he manages (everything but the asterisk box) and lumped it all on me in such a way that its basically my job if i cannot get this working. With all of this, i need to do everything i can to rule out the Asterisk box, so i can go back to him with confidence and clear asterisk of any wrongdoing. Has anyone here ever heard of this sort of problem, and if so did you find a solution? If not, what steps would you recommend i take to diagnose the issue and rectify it as quickly as possible? Thankyou very much, Cameron Hissey -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.digium.com/pipermail/asterisk-users/attachments/20080121/3b081c7c/attachment.htm
Paul Hales
2008-Jan-21 04:47 UTC
[asterisk-users] Large issue - having trouble diagnosing.
Generally, E1 is pretty rock solid so my guess is more inside the network. We found an issue at a site a while ago which was pretty bad (calls cutting off randomly) and we fixed it by disconnecting the voice and data networks. We could have troubleshot it properly, but fitting an extra network card in the server was cheaper and faster. Is there anything ugly in the logs? If not, you could look at turning o debugging in logger.conf. later, PaulH On Mon, 2008-01-21 at 15:04 +1100, Cameron Hissey wrote:> Hello, > > > > > I am having a lot of trouble with my deployment of Asterisk. I am > running the PBX-In-a-flash turnkey of Asterisk and ever since > deployment I have had many different problems. I have managed to get > all issues sorted out as I go along, until this one that randomly > began last week. > > > We are using Grandstream GXP 2000 Handsets in the office, and at > TE110P card to interface to our ISDN OnRamp10 connection (10 Channels > of PRI). > > > The problem arising seems to happen roughly 4minutes into a call. > Basically all of a sudden the caller just starts to no longer be > understood (sounds like morse code, only milliseconds of voice packets > getting through in either direction). naturally this could be a number > of non-asterisk related things such as a carrier fault, bad network > wiring (even more possible as we are using PoE), even badly configured > QoS. However things being as they are my boss has taken it upon > himself to absolve himself of any possible blame for any system that > he manages (everything but the asterisk box) and lumped it all on me > in such a way that its basically my job if i cannot get this working. > With all of this, i need to do everything i can to rule out the > Asterisk box, so i can go back to him with confidence and clear > asterisk of any wrongdoing. > > > Has anyone here ever heard of this sort of problem, and if so did you > find a solution? If not, what steps would you recommend i take to > diagnose the issue and rectify it as quickly as possible? > > > Thankyou very much, > > > Cameron Hissey > _______________________________________________ > -- Bandwidth and Colocation Provided by http://www.api-digital.com -- > > asterisk-users mailing list > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users
Steve Totaro
2008-Jan-21 05:00 UTC
[asterisk-users] Large issue - having trouble diagnosing.
On Jan 20, 2008 11:04 PM, Cameron Hissey <camhissey at gmail.com> wrote:> Hello, > > I am having a lot of trouble with my deployment of Asterisk. I am running > the PBX-In-a-flash turnkey of Asterisk and ever since deployment I have had > many different problems. I have managed to get all issues sorted out as I go > along, until this one that randomly began last week. > > We are using Grandstream GXP 2000 Handsets in the office, and at TE110P > card to interface to our ISDN OnRamp10 connection (10 Channels of PRI). > > The problem arising seems to happen roughly 4minutes into a call. > Basically all of a sudden the caller just starts to no longer be understood > (sounds like morse code, only milliseconds of voice packets getting through > in either direction). naturally this could be a number of non-asterisk > related things such as a carrier fault, bad network wiring (even more > possible as we are using PoE), even badly configured QoS. However things > being as they are my boss has taken it upon himself to absolve himself of > any possible blame for any system that he manages (everything but the > asterisk box) and lumped it all on me in such a way that its basically my > job if i cannot get this working. With all of this, i need to do everything > i can to rule out the Asterisk box, so i can go back to him with confidence > and clear asterisk of any wrongdoing. > > Has anyone here ever heard of this sort of problem, and if so did you find > a solution? If not, what steps would you recommend i take to diagnose the > issue and rectify it as quickly as possible? > > Thankyou very much, > > Cameron Hissey >I have been there many times before as an integrator and feel for you. People on this list will be glad to help. I would not clear Asterisk of any wrong doing just yet. Post as much detail as to the server, switches, call volume, applications used in Asterisk, VLANs, and whatever else you can think of. Try a different hard phone or even a softphone, check your firmware and see if there are updates. Run packet traces. Switch servers, Asterisk versions, segregate voice data from other data, aggregate links between switches if possible. Try to identify trends, is it always four minutes on every phone or just sometimes or some users. Use the monitor app to see if the recordings are also choppy. Call Digium and call the telco, tell them both to fix it. Actually I would start with the telco and Digium first. Then start to troubleshoot making one change at a time and testing. Thanks, Steve Totaro -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.digium.com/pipermail/asterisk-users/attachments/20080121/e277c2a1/attachment.htm
Hmmmm,
Using some brand new obscure Asterisk distribution, TE110P card, Grandstream
phones.
Can't imagine why you would be having problems
{/sarcasm off}
From: Cameron Hissey [mailto:camhissey at gmail.com]
Sent: Sunday, January 20, 2008 8:05 PM
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: [asterisk-users] Large issue - having trouble diagnosing.
Hello,
I am having a lot of trouble with my deployment of Asterisk. I am running
the PBX-In-a-flash turnkey of Asterisk and ever since deployment I have had
many different problems. I have managed to get all issues sorted out as I go
along, until this one that randomly began last week.
We are using Grandstream GXP 2000 Handsets in the office, and at TE110P card
to interface to our ISDN OnRamp10 connection (10 Channels of PRI).
The problem arising seems to happen roughly 4minutes into a call. Basically
all of a sudden the caller just starts to no longer be understood (sounds
like morse code, only milliseconds of voice packets getting through in
either direction). naturally this could be a number of non-asterisk related
things such as a carrier fault, bad network wiring (even more possible as we
are using PoE), even badly configured QoS. However things being as they are
my boss has taken it upon himself to absolve himself of any possible blame
for any system that he manages (everything but the asterisk box) and lumped
it all on me in such a way that its basically my job if i cannot get this
working. With all of this, i need to do everything i can to rule out the
Asterisk box, so i can go back to him with confidence and clear asterisk of
any wrongdoing.
Has anyone here ever heard of this sort of problem, and if so did you find a
solution? If not, what steps would you recommend i take to diagnose the
issue and rectify it as quickly as possible?
Thankyou very much,
Cameron Hissey
-------------- next part --------------
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Try other phones, the Grandstreams have a history of issues. On Jan 20, 2008 11:04 PM, Cameron Hissey <camhissey at gmail.com> wrote:> Hello, > > > I am having a lot of trouble with my deployment of Asterisk. I am running > the PBX-In-a-flash turnkey of Asterisk and ever since deployment I have had > many different problems. I have managed to get all issues sorted out as I go > along, until this one that randomly began last week. > > We are using Grandstream GXP 2000 Handsets in the office, and at TE110P card > to interface to our ISDN OnRamp10 connection (10 Channels of PRI). > > > The problem arising seems to happen roughly 4minutes into a call. Basically > all of a sudden the caller just starts to no longer be understood (sounds > like morse code, only milliseconds of voice packets getting through in > either direction). naturally this could be a number of non-asterisk related > things such as a carrier fault, bad network wiring (even more possible as we > are using PoE), even badly configured QoS. However things being as they are > my boss has taken it upon himself to absolve himself of any possible blame > for any system that he manages (everything but the asterisk box) and lumped > it all on me in such a way that its basically my job if i cannot get this > working. With all of this, i need to do everything i can to rule out the > Asterisk box, so i can go back to him with confidence and clear asterisk of > any wrongdoing. > > Has anyone here ever heard of this sort of problem, and if so did you find a > solution? If not, what steps would you recommend i take to diagnose the > issue and rectify it as quickly as possible? > > Thankyou very much, > > Cameron Hissey > _______________________________________________ > -- Bandwidth and Colocation Provided by http://www.api-digital.com -- > > asterisk-users mailing list > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users >