asterisk users - Dec 2007 - Cisco 7961 new firmware stops reading configuration files

Hello,
 
I have been running SIP41.8-2-2SR4S firmware on the Cisco 7961 and have
recently upgraded to SIP41.8-3-2SR1S to add the DND button on the front
of the phone and also to hopefully resolve some issues with the phones
not registering after a long period.

Once we upgraded the phones now display "Error Verifying Config Info"
in
the Status messages and will not process the configuration file.

To make a change on the phone I have to downgrade to 8.2.2R4 and change
the configuration, and then upgrade to 8.3.2R1, which is a bit of a
pain.

The tftp logs indicate that the phones is getting the correct
SEP<MAC>.xml.cnf file but will not parse it, so that doesn't seem to
be
the issue.

The Wiki pages for 79x1 indicate that it's a known issue, has anyone
managed to get past the issue?
I tried logging a call with Cisco TAC, but they're giving the "We
don't
support SIP on anything other then CME..."

Thanks,

Chad


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Chad,
You might want to upgrade to the latest firmware. I have 7961g on
8-3-3SR2S and works very well.  

-----Original Message-----
From: asterisk-users-bounces at lists.digium.com
[mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of Chad
Osmond
Sent: Thursday, December 20, 2007 10:33 AM
To: asterisk-users at lists.digium.com
Subject: [asterisk-users] Cisco 7961 new firmware stops
readingconfiguration files

Hello,
 
I have been running SIP41.8-2-2SR4S firmware on the Cisco 7961 and have
recently upgraded to SIP41.8-3-2SR1S to add the DND button on the front
of the phone and also to hopefully resolve some issues with the phones
not registering after a long period.

Once we upgraded the phones now display "Error Verifying Config Info"
in
the Status messages and will not process the configuration file.

To make a change on the phone I have to downgrade to 8.2.2R4 and change
the configuration, and then upgrade to 8.3.2R1, which is a bit of a
pain.

The tftp logs indicate that the phones is getting the correct
SEP<MAC>.xml.cnf file but will not parse it, so that doesn't seem to
be
the issue.

The Wiki pages for 79x1 indicate that it's a known issue, has anyone
managed to get past the issue?
I tried logging a call with Cisco TAC, but they're giving the "We
don't
support SIP on anything other then CME..."

Thanks,

Chad


______________________________________________________________________
This email has been scanned by the MessageLabs Email Security System.
For more information please visit http://www.messagelabs.com/email 
______________________________________________________________________

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Chad,

I had the same problem when upgrading to some of the newer firmware. The newer
firmware gets even pickier (if that's even possible) about the config files.
Go the phone's webpage and look at the debug log. It will show you where
it's not parsing correctly. I'm not in front of my phone now so I
can't look, but I remember it getting upset about networkLocale or
userLocale or something of that nature, so I just removed that section of the
XML code and it loaded fine.

Good luck,
Preston Edwards

----- Original Message ----
From: Chad Osmond <cosmond at messagelabs.com>
To: asterisk-users at lists.digium.com
Sent: Thursday, December 20, 2007 9:32:43 AM
Subject: [asterisk-users] Cisco 7961 new firmware stops reading configuration
files


Hello,
 
I have been running SIP41.8-2-2SR4S firmware on the Cisco 7961 and have
recently upgraded to SIP41.8-3-2SR1S to add the DND button on the front
of the phone and also to hopefully resolve some issues with the phones
not registering after a long period.

Once we upgraded the phones now display "Error Verifying Config Info"
 in
the Status messages and will not process the configuration file.

To make a change on the phone I have to downgrade to 8.2.2R4 and change
the configuration, and then upgrade to 8.3.2R1, which is a bit of a
pain.

The tftp logs indicate that the phones is getting the correct
SEP<MAC>.xml.cnf file but will not parse it, so that doesn't seem to
be
the issue.

The Wiki pages for 79x1 indicate that it's a known issue, has anyone
managed to get past the issue?
I tried logging a call with Cisco TAC, but they're giving the "We
don't
support SIP on anything other then CME..."

Thanks,

Chad


______________________________________________________________________
This email has been scanned by the MessageLabs Email Security System.
For more information please visit http://www.messagelabs.com/email 
______________________________________________________________________

_______________________________________________
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   http://lists.digium.com/mailman/listinfo/asterisk-users



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