I am experiencing several entries in the queue_log with a duration of NULL at the COMPLETEAGENT or COMPLETECALLER event. Any idea how this can happen? Regards, Philipp Kempgen -- amooma GmbH - Bachstr. 126 - 56566 Neuwied - http://www.amooma.de Let's use IT to solve problems and not to create new ones. Asterisk? -> http://www.das-asterisk-buch.de Gesch?ftsf?hrer: Stefan Wintermeyer Handelsregister: Neuwied B 14998