search for: completeagent

..." installed [http://www.micpc.com/qloganalyzer]. On the main menu, there's an option of "CALLS COMPLETED [ALL]" where I can see the completed calls that entered any of the queues and my question is: There's a column that states either "COMPLETECALLER" or "COMPLETEAGENT" and I want to know the difference between each... The person that originally installed the PBX told me that if "COMPLETECALLER" is displayed it means that the caller hanged up first and if "COMPLETEAGENT" is displayed it means that the agent hanged up first... However,...

I am trying to figure out which one of our agents is answering the calls. According to http://www.voip-info.org/wiki/view/Asterisk+log+queue_log the only time the queue_log puts the channel (agent) is during logoff & logon. There is the connect & completeagent message, but it doesn't show which channel (agent) answered the phone. I can't even figure it our cross referencing the CDR records, the CDR record only has the queue number. Is there a way around this? Aloha, Matt -------------- next part -------------- An HTML attachment was scrubbed.....

I went to run my queue_log parser so that I could send out a monthly report to one of my customers, and I noticed that every valid call complete action (COMPLETEAGENT, COMPLETECALLER) is followed by an ABANDON: Here is a complete-caller: 1123325015|1123325011.2|mainq|NONE|ENTERQUEUE||00110102102 1123325020|1123325011.2|mainq|Agent/21|CONNECT|5 1123325030|1123325011.2|mainq|Agent/21|COMPLETECALLER|5|10 1123325030|1123325011.2|mainq|NONE|ABANDON|1|1|15 Here is a...

...ere's my problem. I have an Asterisk with SS7 and SIP trunks. Asterisk version is 1.6. I'm setting up a custom CDR fields and I was wondering is there a way to know who initiated a hangup? Asterisk must be aware of that info somehow, cause in queue_log, that info is present (completecaller, completeagent) Is there a way to get that info on the regular SS7 to SIP (and vica versa) calls? Best regards Rennes Neps -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.digium.com/pipermail/asterisk-users/attachments/20091001/694471f6/attachment.htm

...enario - Agent receives the call, and puts it on parking for somebody else to pick it up. Parking # 7000 (for attender transfer) 1140013998|1140013990.2524619|queue1|NONE|ENTERQUEUE||callerid 1140014001|1140013990.2524619|queue1|Agent/5225|CONNECT|3 1140014016|1140013990.2524619|queue1|Agent/5225|COMPLETEAGENT|3|15 1140014016|1140013990.2524619|queue1|NONE|EXITWITHKEY||1 ==> Problems: Shouldn't a transfer to the parking extension (7000) be logged? I cannot track the call after it was transferred, would it be possible, via the unique call id, to log other events related to this call on this queue_l...

Hi, Recently we got a new feature request from our customer, they want a report to list the duration that agents putting customer on hold, they want to base on this to measure the agents performance. I cannot find any events in cdr, message logs, or manager interface, only when I enable sip debug, then I can see the ReInvite Event in the cli , some thing like the attached logs, is there any

I am experiencing several entries in the queue_log with a duration of NULL at the COMPLETEAGENT or COMPLETECALLER event. Any idea how this can happen? Regards, Philipp Kempgen -- amooma GmbH - Bachstr. 126 - 56566 Neuwied - http://www.amooma.de Let's use IT to solve problems and not to create new ones. Asterisk? -> http://www.das-asterisk-buch.de Gesch?ftsf?hrer: St...

...tbound,ht) exten => s,n,Hangup() This produces the correct events in the queue log: 1237932417|1237932415.374509|prueba_outbound|NONE|ENTERQUEUE||53555555 1237932417|1237932415.374509|prueba_outbound|Agent/1000|CONNECT|0|1237932417.374512 1237932424|1237932415.374509|prueba_outbound|Agent/1000|COMPLETEAGENT|0|7|1 This kind of problems seems very weird to me. Should I post bug notes about this issues? Any comments welcome. Thanks in advance, -- Ing. Miguel Molina Grupo de Tecnolog?a Millenium Phone Center PBX: (+57 1)6500800 ext. 1201 Fax: (+57 1)6500816 M?vil: (+57)3138873587 -------------- ne...

...ta: Uniqueid: 1183762515.18034 |CONNECT|5|1183762513.18033 ---END--- --START-- 1183762659|1183762631.18061|queuename|NONE|EXITWITHTIMEOUT|1 1183762661|1183762485.18025|queuename|: macro-singlequeue Extension: s-TIMEOUT Priority: 1 Application: VoiceMail AppData: XX|uj Uniqueid: 1183762631.18061 |COMPLETEAGENT|5|143|1 1183762665|1183762211.17926|queuename|SIP/XXXX|RINGNOANSWER|20000 ---END--- Because the text snippet that replaces the channel name always contains newlines, this makes my queue stats program (QueueMetrics) go crazy. The first part of the line is incomplete, and the second is invalid. If...

Hello Team, Can you help me on this? I have attached here the queue logs of my asterisk. I've searching a parser for this. I do not know what are the meaning of that logs. Thank you so much. Your response is highly appreciated. Regards, Cristina -------------- next part -------------- An HTML attachment was scrubbed... URL:

Hello, I'm working on an Asterisk configuration for a call center, and they bill based on the time spent talking to an agent, but not for any time spent waiting in a queue. The CDR information contains the entire duration of the call as billable seconds, including time spent waiting in the queue. I would like the billable seconds to only include the time spent actually talking to an agent.