search for: completecaller

...th the "Queue Log Analyzer" installed [http://www.micpc.com/qloganalyzer]. On the main menu, there's an option of "CALLS COMPLETED [ALL]" where I can see the completed calls that entered any of the queues and my question is: There's a column that states either "COMPLETECALLER" or "COMPLETEAGENT" and I want to know the difference between each... The person that originally installed the PBX told me that if "COMPLETECALLER" is displayed it means that the caller hanged up first and if "COMPLETEAGENT" is displayed it means that the agen...

I went to run my queue_log parser so that I could send out a monthly report to one of my customers, and I noticed that every valid call complete action (COMPLETEAGENT, COMPLETECALLER) is followed by an ABANDON: Here is a complete-caller: 1123325015|1123325011.2|mainq|NONE|ENTERQUEUE||00110102102 1123325020|1123325011.2|mainq|Agent/21|CONNECT|5 1123325030|1123325011.2|mainq|Agent/21|COMPLETECALLER|5|10 1123325030|1123325011.2|mainq|NONE|ABANDON|1|1|15 Here is a complete-agent:...

I am trying to figure out which one of our agents is answering the calls. According to http://www.voip-info.org/wiki/view/Asterisk+log+queue_log the only time the queue_log puts the channel (agent) is during logoff & logon. There is the connect & completeagent message, but it doesn't show which channel (agent) answered the phone. I can't even figure it our cross referencing the

Hei! Here's my problem. I have an Asterisk with SS7 and SIP trunks. Asterisk version is 1.6. I'm setting up a custom CDR fields and I was wondering is there a way to know who initiated a hangup? Asterisk must be aware of that info somehow, cause in queue_log, that info is present (completecaller, completeagent) Is there a way to get that info on the regular SS7 to SIP (and vica versa) calls? Best regards Rennes Neps -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.digium.com/pipermail/asterisk-users/attachments/20091001/694471f6/attachment....

...n the queue log - the call appears to have been terminated by the caller. 1183672119|1183672119.5839|emerg_nccc_ld_ts|NONE|ENTERQUEUE||427 1183672124|1183672119.5839|emerg_nccc_ld_ts|Local/491 at agents /n|CONNECT|5|1183672119.5840 1183672135|1183672119.5839|emerg_nccc_ld_ts|Local/491 at agents /n|COMPLETECALLER|5|11|1 Any ideas? I need the Pause-on-agent-hangup behaviour (or something like it, short of adding proper wrapup state to app_queue), but I can't lose visibility of my transfers (especially not after I just introduced the sales people to them after never having visibility of this stat on a N...

...start_dial_time = ${EPOCH}; QueueLog(${queue},${UNIQUEID},${agent},CALLOUTBOUND,-|${clid}); Set(dialopts=gWKU(queuelog_connect_event^${queue}^${UNIQUEID}^${agent}^${start_dial_time})); Gosub(pstnRouting,${clid},1); end_dial_time = ${EPOCH}; verb = COMPLETECALLER; &queuelog_hangup_event(${queue},${UNIQUEID},${agent},${start_dial_time}); return; } // central call routing rules context pstnRouting { _06XXXXXXXX => { Gosub(pstnInterface2,${EXTEN},1); Return; } .... // left over _X. => { Gosub(pstnInte...

Hi, Recently we got a new feature request from our customer, they want a report to list the duration that agents putting customer on hold, they want to base on this to measure the agents performance. I cannot find any events in cdr, message logs, or manager interface, only when I enable sip debug, then I can see the ReInvite Event in the cli , some thing like the attached logs, is there any

I am experiencing several entries in the queue_log with a duration of NULL at the COMPLETEAGENT or COMPLETECALLER event. Any idea how this can happen? Regards, Philipp Kempgen -- amooma GmbH - Bachstr. 126 - 56566 Neuwied - http://www.amooma.de Let's use IT to solve problems and not to create new ones. Asterisk? -> http://www.das-asterisk-buch.de Gesch?ftsf?hrer: Stefan Wintermeyer H...

Does anyone know why i would get this RINGNOANSWER events in queue_log when clearly the agent is busy and call-waiting is disabled. 1309550595|1309550570.399965|2253|Local/05 at from-internal/n|CONNECT|2|1309550593.399966|0 1309550632|1309550533.399961|2253|Local/11 at from-internal/n|COMPLETECALLER|1|74|1 1309550663|1309550640.399969|2253|NONE|ENTERQUEUE||zzzzzzzzzz 1309550666|1309550640.399969|2253|Local/01 at from-internal/n|CONNECT|3|1309550663.399971|0 //here it looks like Agent01 got the call. 1309550671|1309550648.399970|2525|NONE|ENTERQUEUE||zzzzzzzzzzz 1309550671|1309550648.399970|252...

...not been possible without your participation. Thank you! The following is a sample of the issues resolved in this release: * --- Fix issue where chan_mobile fails to bind to first available port (Closes issue ASTERISK-16357. Reported by challado) * --- Fix Queue Log Reporting Every Call COMPLETECALLER With "h" Extension Present (Closes issue ASTERISK-20743. Reported by call) * --- Retain XMPP filters across reconnections so external modules continue to function as expected. (Closes issue ASTERISK-20916. Reported by kuj) * --- Ensure that a declined media stream is ter...

...not been possible without your participation. Thank you! The following is a sample of the issues resolved in this release: * --- Fix issue where chan_mobile fails to bind to first available port (Closes issue ASTERISK-16357. Reported by challado) * --- Fix Queue Log Reporting Every Call COMPLETECALLER With "h" Extension Present (Closes issue ASTERISK-20743. Reported by call) * --- Retain XMPP filters across reconnections so external modules continue to function as expected. (Closes issue ASTERISK-20916. Reported by kuj) * --- Ensure that a declined media stream is ter...

Hi, Surely, I must be overlooking something. If I run the following SQL queries I don't get the same number of rows. Is this coherent? mysql> select * from queue_log where queuename = '4010' and FROM_UNIXTIME(time) between 20080308000000 and 20080313145900 group by callid; 357 rows in set (0.01 sec) mysql> select * from cdr where dst = 4010 and calldate between 20080308000000

...which I've observed it requires four PRIs worth of traffic. It does seem that once a given call has it's channel name pointer corrupted, it remains corrupted until the end of the call - I've never seen a ENTERQUEUE with a proper channel name followed by a corrupted CONNECT then a good COMPLETECALLER. So far, the corruption has first appeared when the CONNECT event is logged. Any thoughts, or should I just replicate what I've got into the bugtracker? Thanks -- j. -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.digium.com/pipermail/asterisk-...

Hello Team, Can you help me on this? I have attached here the queue logs of my asterisk. I've searching a parser for this. I do not know what are the meaning of that logs. Thank you so much. Your response is highly appreciated. Regards, Cristina -------------- next part -------------- An HTML attachment was scrubbed... URL:

Hello, I'm working on an Asterisk configuration for a call center, and they bill based on the time spent talking to an agent, but not for any time spent waiting in a queue. The CDR information contains the entire duration of the call as billable seconds, including time spent waiting in the queue. I would like the billable seconds to only include the time spent actually talking to an agent.