asterisk users - Nov 2007 - Aastra 480i CT - No Incoming Calls

I just bought an Aastra 480i CT for a client who needed cordless 
capabilities in their office.  I'm trying to set up the base station and 
cordless handset in my office first.  I'm able to connect the phone to 
my Asterisk box and make outgoing calls from either the base station or 
the handset - to extensions within my office as well as numbers outside 
the network.  But I can't receive calls on either the base station or 
the handset.  All of the calls go strait to voice mail.

I've never had this problem with the phones I use in my office - Linksys 
SPA942.  What am I doing wrong?

Thanks,

Danny

Am Mittwoch, den 21.11.2007, 13:47 -0500 schrieb lists at
techmethods.com:
> I just bought an Aastra 480i CT for a client who needed cordless 
> capabilities in their office.  I'm trying to set up the base station
and
> cordless handset in my office first.  I'm able to connect the phone to 
> my Asterisk box and make outgoing calls from either the base station or 
> the handset - to extensions within my office as well as numbers outside 
> the network.  But I can't receive calls on either the base station or 
> the handset.  All of the calls go strait to voice mail.
> 
> I've never had this problem with the phones I use in my office -
Linksys
> SPA942.  What am I doing wrong?
Hi Danny,

I do not know what you are doing wrong, but you could check the
following:

- Is Do-not-disturb possibly activated on the phone? (just checking)
- What does "sip show peers" say (in on-hook mode, is the phone
correctly registered to asterisk?)
- What does the CLI show when you call the phone from another
extensions, with "verbose" somewhere around 10?
- Might NAT have to do with it? Something special with the network
socket you use for the phone?
- You have a recent firmware on it, I guess. Better check that anyway.

Best regards
Anselm

I figured it out.  Unlike the Linksys SPA942, the Web GUI interface for 
configuring the phone requires Proxy Server as well as the Registrar 
Server fields be populated with the IP address of the Asterisk server.

lists at techmethods.com wrote:
> I just bought an Aastra 480i CT for a client who needed cordless 
> capabilities in their office.  I'm trying to set up the base station
and
> cordless handset in my office first.  I'm able to connect the phone to 
> my Asterisk box and make outgoing calls from either the base station or 
> the handset - to extensions within my office as well as numbers outside 
> the network.  But I can't receive calls on either the base station or 
> the handset.  All of the calls go strait to voice mail.
>
> I've never had this problem with the phones I use in my office -
Linksys
> SPA942.  What am I doing wrong?
>
> Thanks,
>
> Danny
>
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>

There is a bug in the 480 firmware where if the callerid of the incoming
call is malformed (or basically the Aastra doesn't like, for example have a
# sign in the number), the phone won't ring.

MD 
> -----Original Message-----
> From: asterisk-users-bounces at lists.digium.com 
> [mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of 
> lists at techmethods.com
> Sent: Wednesday, November 21, 2007 1:47 PM
> To: asterisk-users at lists.digium.com
> Subject: [asterisk-users] Aastra 480i CT - No Incoming Calls
> 
> I just bought an Aastra 480i CT for a client who needed 
> cordless capabilities in their office.  I'm trying to set up 
> the base station and cordless handset in my office first.  
> I'm able to connect the phone to my Asterisk box and make 
> outgoing calls from either the base station or the handset - 
> to extensions within my office as well as numbers outside the 
> network.  But I can't receive calls on either the base 
> station or the handset.  All of the calls go strait to voice mail.
> 
> I've never had this problem with the phones I use in my 
> office - Linksys SPA942.  What am I doing wrong?
> 
> Thanks,
> 
> Danny
> 
> _______________________________________________
> --Bandwidth and Colocation Provided by http://www.api-digital.com--
> 
> asterisk-users mailing list
> To UNSUBSCRIBE or update options visit:
>    http://lists.digium.com/mailman/listinfo/asterisk-users