I believe you should define the agents in agents.conf as well! :-)
l.
On Wed, 21 Nov 2007 19:39:46 +0100, Gregory Malsack <gmalsack at
gmellc.com>
wrote:
> Hello All,
>
>
> I am hoping someone out there can enlighten me on this issue. I am using
> asterisk 1.4.11. We have a call queue setup, and our agents log into the
> queue. As long as no one is on the phone the queue works properly.
> However, when there are agents on the phone, the queue will erratically
> drop calls to the queue.
>
>
> Any help will be extremely appreciated, and I will provide any conf
> files you may require. I have included excerpts of the config files I
> think you may need.
>
>
> Sincerely,
>
> Gregory Malsack
>
>
> Incoming line in extensions.conf
>
> exten => 8582294,1,answer()
>
> exten => 8582294,n,goto(csr|s|1)
>
>
> CSR context in extensions.conf
>
> [csr]
>
> include => default
>
> exten => s,1,answer()
>
> exten => s,n,Set(CDR(accountcode)=800)
>
> exten => s,n,Queue(802|n|||30)
>
> exten => s,n,background(csr)
>
> exten => s,n,queue(800)
>
>
> agents listed in users.conf (agent 1111 logs into extension 111
> (normally))
>
> [1111]
>
> callwaiting = no
>
> fullname = Agent 1
>
> hasagent = yes
>
> hasdirectory = no
>
> hasiax = no
>
> hasmanager = no
>
> hassip = no
>
> hasvoicemail = no
>
> host = dynamic
>
> mailbox = 1111
>
> secret = 1234
>
> threewaycalling = no
>
> registeriax = no
>
> registersip = no
>
> canreinvite = no
>
> nat = no
>
> dtmfmode = rfc2833
>
> disallow = all
>
> allow = all
>
>
> [111]
>
> callwaiting = no
>
> fullname = Conference Room
>
> hasagent = no
>
> hasdirectory = no
>
> hasiax = no
>
> hasmanager = no
>
> hassip = yes
>
> hasvoicemail = yes
>
> host = dynamic
>
> mailbox = 111
>
> secret = 111
>
> threewaycalling = no
>
> vmsecret = 111
>
> registeriax = no
>
> registersip = yes
>
> canreinvite = no
>
> nat = no
>
> dtmfmode = rfc2833
>
> disallow = all
>
> allow = all
>
>
> All directives in agents.conf are remarked out.
>
>
> queues.conf
>
> [800]
>
> fullname = CSR Agent Queue
>
> strategy = rrmemory
>
> timeout = 8
>
> wrapuptime = 20
>
> autofill = yes
>
> autopause = no
>
> maxlen >
> joinempty = yes
>
> leavewhenempty = no
>
> reportholdtime = no
>
> musicclass = csr
>
> member = Agent/1111
>
> member = Agent/1112
>
> member = Agent/1113
>
> member = Agent/1114
>
> member = Agent/1110
>
> member = Agent/1107
>
> member = Agent/1138
>
> member = Agent/1118
>
> member = Agent/1149
>
--
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