asterisk users - Nov 2007 - Bugtracker to use with Asterisk?

Hello

Now that I have my first IVR up and running, I'd like to have Asterisk
create tickets in a bug tracker every time a call comes in. It's a
nice way to know who's calling and why, before following up on the
cause for the call.

There are tons of bugtracking apps out there. Do you know of some that
I should look at? Ideally, the interface shouldn't be much busier than
JoS http://discuss.joelonsoftware.com/?joel .

Thank you

I have never tried doing this myself, but we use Bugzilla as a  
well-working bug tracking tool, and it has an import script called  
importxml.pl that can be used to import bugs using its own XML format. So  
you would likely need some kind of AGI to create the XML and then run  
importxml.pl for the bug to be automatically imported, and it sounds  
pretty simple to do....
Just my euro 0.02,
l.


On Tue, 20 Nov 2007 19:59:43 +0100, Vincent <vincent.delporte at
bigfoot.com>
wrote:
> Hello
>
> Now that I have my first IVR up and running, I'd like to have Asterisk
> create tickets in a bug tracker every time a call comes in. It's a
> nice way to know who's calling and why, before following up on the
> cause for the call.
>
> There are tons of bugtracking apps out there. Do you know of some that
> I should look at? Ideally, the interface shouldn't be much busier than
> JoS http://discuss.joelonsoftware.com/?joel .
>
> Thank you
>
>


-- 
Loway Research - Home of QueueMetrics
http://queuemetrics.com