asterisk users - Nov 2007 - weird 185 secs timeout call problem

On Thursday 08 November 2007 00:13:44 Andre Quintaes
wrote:
> On our tests using asterisk, some calls have been terminated
> abruptely with exact 185 seconds. This is happening with all our
> incoming calls from a trunk from 1 of my DID providers ( other
> providers or trunks are fine) and I could reproduce it by calling a
> queue  from my Wengophone Softphone and letting the MoH play for 185
> secs. If I make the same call from my WRTP54G on the same place, the
> call doest not get hung up after 185 secs.
> The incoming calls go trhough a queue and get mixmonitored. I will
> make further tests but I tried changing several timeout and keepalive
> parameters on sip.conf but nothing got effect. Even tried with
> reinvites enabled and disabled.
>
> Does any one have a clue?
Yes, you probably have a firewall which is timing out your UDP sessions.  You
wouldn't happen to be using a SonicWall, would you?  Those are the most
infamous devices among VOIP users for shutting down calls without warning.

-- 
Tilghman

On our tests using asterisk, some calls have been terminated  
abruptely with exact 185 seconds. This is happening with all our  
incoming calls from a trunk from 1 of my DID providers ( other  
providers or trunks are fine) and I could reproduce it by calling a  
queue  from my Wengophone Softphone and letting the MoH play for 185  
secs. If I make the same call from my WRTP54G on the same place, the  
call doest not get hung up after 185 secs.
The incoming calls go trhough a queue and get mixmonitored. I will  
make further tests but I tried changing several timeout and keepalive  
parameters on sip.conf but nothing got effect. Even tried with  
reinvites enabled and disabled.

Does any one have a clue?

Thanks

exten => whatever,1,Answer()
rest of your dialplan for the queue

Thanks,
Steve Totaro

Andre Quintaes wrote:
> On our tests using asterisk, some calls have been terminated  
> abruptely with exact 185 seconds. This is happening with all our  
> incoming calls from a trunk from 1 of my DID providers ( other  
> providers or trunks are fine) and I could reproduce it by calling a  
> queue  from my Wengophone Softphone and letting the MoH play for 185  
> secs. If I make the same call from my WRTP54G on the same place, the  
> call doest not get hung up after 185 secs.
> The incoming calls go trhough a queue and get mixmonitored. I will  
> make further tests but I tried changing several timeout and keepalive  
> parameters on sip.conf but nothing got effect. Even tried with  
> reinvites enabled and disabled.
>
> Does any one have a clue?
>
> Thanks
>
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