This question is about 1.2.x asterisk. Please no flames, or "you should upgrade to 1.4". Does anyone know what might be the cause for 'stuck voicemail's in 1.2.6asterisk? By stuck, I mean the phones show a voicemail, and if you log in you get "you have 1 new voicemail", and if you delete it it says 'deleted', however it remains. Going into the mail directory reveals that there is either a msg0001.txt.tmp or a msg0001.txt file, but no associated wav file. It happens very randomly, not often, and so far has eluded me being able to figure out what causes it. Why does this happen? -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.digium.com/pipermail/asterisk-users/attachments/20071029/82d437a0/attachment.htm
We have that problem here with Asterisk 1.2.9.1. There is a fix in later versions of the 1.2 branch, but I couldn't tell you which one. You can just delete the .txt file from the user's voicemail folder and it should clear the MWI on the phone. On 10/29/07, Matt <mhoppes at gmail.com> wrote:> > This question is about 1.2.x asterisk. Please no flames, or "you should > upgrade to 1.4". > > Does anyone know what might be the cause for 'stuck voicemail's in 1.2.6asterisk? By stuck, I mean the phones show a voicemail, and if you log in > you get "you have 1 new voicemail", and if you delete it it says 'deleted', > however it remains. Going into the mail directory reveals that there is > either a msg0001.txt.tmp or a msg0001.txt file, but no associated wav > file. > > It happens very randomly, not often, and so far has eluded me being able > to figure out what causes it. > > Why does this happen? > > _______________________________________________ > --Bandwidth and Colocation Provided by http://www.api-digital.com-- > > asterisk-users mailing list > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users >-------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.digium.com/pipermail/asterisk-users/attachments/20071029/47e5b319/attachment.htm
Matt wrote:> This question is about 1.2.x asterisk. Please no flames, or "you > should upgrade to 1.4". > > Does anyone know what might be the cause for 'stuck voicemail's in > 1.2.6 asterisk? By stuck, I mean the phones show aI would suggest at least upgrading to the current 1.2.x series, currently 1.2.24 Doug -- Ben Franklin quote: "Those who would give up Essential Liberty to purchase a little Temporary Safety, deserve neither Liberty nor Safety."
Matt wrote:> This question is about 1.2.x asterisk. Please no flames, or "you > should upgrade to 1.4". > > Does anyone know what might be the cause for 'stuck voicemail's in > 1.2.6 asterisk? By stuck, I mean the phones show a voicemail, and if > you log in you get "you have 1 new voicemail", and if you delete it it > says 'deleted', however it remains. Going into the mail directory > reveals that there is either a msg0001.txt.tmp or a msg0001.txt file, > but no associated wav file. > > It happens very randomly, not often, and so far has eluded me being > able to figure out what causes it. > > Why does this happen?I don't know why it happens but we have run a very early 1.2 svn before jumping to 1.2.17 (fixed several issues) and incrementally through to 1.2.24 and we have not seen this issue. Any related errors in asterisk logs or system logs? Has fsck been run recently on the relevant filesystem? Is your mail stored on a local filesystem? Would upgrading to 1.2.24 be an acceptable upgrade? regards, Drew -- Drew Gibson Systems Administrator OANDA Corporation www.oanda.com -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.digium.com/pipermail/asterisk-users/attachments/20071029/e10ff78e/attachment.htm
We used to have this problem with 1.2, too. I think it was some timing thing that resulted from the caller hanging up at just the right (or should I say, wrong) moment, like after the min-message-len timer. I won't tell you what we did to fix it, because you don't want to hear about upgrading to 1.4! Bruce Komito High Sierra Networks, Inc. www.servers-r-us.com (775) 236-5815 On Mon, 29 Oct 2007, Matt wrote:> This question is about 1.2.x asterisk. Please no flames, or "you should > upgrade to 1.4". > > Does anyone know what might be the cause for 'stuck voicemail's in > 1.2.6asterisk? By stuck, I mean the phones show a voicemail, and if > you log in > you get "you have 1 new voicemail", and if you delete it it says 'deleted', > however it remains. Going into the mail directory reveals that there is > either a msg0001.txt.tmp or a msg0001.txt file, but no associated wav file. > > It happens very randomly, not often, and so far has eluded me being able to > figure out what causes it. > > Why does this happen? >
Matt wrote:> This question is about 1.2.x asterisk. Please no flames, or "you should > upgrade to 1.4". > > Does anyone know what might be the cause for 'stuck voicemail's in > 1.2.6asterisk? By stuck, I mean the phones show a voicemail, and if > you log in > you get "you have 1 new voicemail", and if you delete it it says 'deleted', > however it remains. Going into the mail directory reveals that there is > either a msg0001.txt.tmp or a msg0001.txt file, but no associated wav file. > > It happens very randomly, not often, and so far has eluded me being able to > figure out what causes it. > > Why does this happen?IIRC there was a bug in early 1.2 releases that caused this problem. Upgrading to the latest 1.2.x fixed the issue for me.