asterisk users - Aug 2007 - Passing Variables to Voicemail's Email Notification

Is there a way, other then recoding the entire voicemail application, to
pass dialplan variables to the voicemail application and to the email
notifications of new voicemail.

For example in our small tech support queue i would like to pass the ticket
number with the email notification that a new support voicemail was left.
I've tried simply replacing the ${VM_WHATEVER} w/ the actual variable name
inside the voicemail.conf file, I've also tried setting the VM variables
directly before the voicemail application call in the dial plan... both of
these fail.

Anyone else know of another way?
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While I don't have an answer on how to access channel variables from
voicemail.conf, for the problem you mention this should help.
Change CALLERID(name) to your ticket number and then use VM_CIDNAME in
the subject line.
If you don't want to lose the original CIDNAME then just add your
ticket number like this:
Set(CALLERID(name)=${CALLERID(name)} TICKETNUMBER:12345)



On 8/20/07, 0xception <0xception at gmail.com>
wrote:
> Is there a way, other then recoding the entire voicemail application, to
> pass dialplan variables to the voicemail application and to the email
> notifications of new voicemail.
>
> For example in our small tech support queue i would like to pass the ticket
> number with the email notification that a new support voicemail was left.
> I've tried simply replacing the ${VM_WHATEVER} w/ the actual variable
name
> inside the voicemail.conf file, I've also tried setting the VM
variables
> directly before the voicemail application call in the dial plan... both of
> these fail.
>
> Anyone else know of another way?
>
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