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133604
2007 Jul 27
1
Autoreply: Queue stats
Greetings, list!
My boss would like some statistics on how many calls are answered out of
specific queues during a given time period, and I'm not sure how exactly
to obtain those stats. Here's how our queue system works.
1) Call comes in and enters our 'ring' queue where the phones ring for
15 seconds (caller hears the standard ring tone).
2) After 15 seconds, the caller