asterisk users - Jun 2007 - CallerID issues

All,

   I have run into some CallerID issues.  It seems to have happened as a
result of just moving my config from 1.2.12 to 1.4.4 (although I am not
sure of this).  Therefore I am sure its just a misconfiguration
somewhere, I just don't know where.

   I have throughout the office either Cisco 7961G or Polycomm
Soundpoint SIP 430 IP phones.

   The problem is with CallerID showing up in some places, but not in
others.  For instance, in the CDR, if a call comes in as unavailable but
still displays the number, the phone will only show "Unavailable" and
then display the phone's extension.  Most of the time, the callerid on
the phone just displays the extension of the phone itself when there is
an incoming call.  The extension of this part of the issue is that when
I make internal calls, it will show the callerid (name) of the user
originating the call, but the callerid (number) will again show the
extension of the phone receiving the call.

   Another part of the issue is that the email that comedian mail sends
says that the callerID and phone number are unavailable.  But when you
listen to the voicemail, it will read the number to you (and again it is
in the CDR properly).

   The last part of the issue (that I have been to see) is that FollowMe
can also never pass along the number.  It always says, "You have an
incoming call from number unavailable."  And again, even if the callerID
doesn't come up, the number is there 99% of the time.

   I have a feeling that all this interconnected somehow.  Any help
would be greatly appreciated.  Thanks.

Eric


-- 
Eric Lubow
LinkExperts, Inc.
Systems Administrator
e: elubow@linkexperts.com
w: www.linkexperts.com

Not that I like answering my own emails, but I hate when I come across
the same problem as someone else and there isn't an answer there.
Anyway, the problem turned out to be in my sip.conf.  The variable
'fromuser' was being set for all sip friends.  Each friend's
fromuser
variable was being set to the extension itself.  Therefore it always
appeared on the phone as the extension of that phone (that was a
mouthful).

Once I deleted that from the each group of friend statements, the
callerid issues resolved themselves.  Thanks.

Eric

On Mon, 2007-06-11 at 15:14 -0400, Eric Lubow wrote:
> All,
> 
>    I have run into some CallerID issues.  It seems to have happened as a
> result of just moving my config from 1.2.12 to 1.4.4 (although I am not
> sure of this).  Therefore I am sure its just a misconfiguration
> somewhere, I just don't know where.
> 
>    I have throughout the office either Cisco 7961G or Polycomm
> Soundpoint SIP 430 IP phones.
> 
>    The problem is with CallerID showing up in some places, but not in
> others.  For instance, in the CDR, if a call comes in as unavailable but
> still displays the number, the phone will only show "Unavailable"
and
> then display the phone's extension.  Most of the time, the callerid on
> the phone just displays the extension of the phone itself when there is
> an incoming call.  The extension of this part of the issue is that when
> I make internal calls, it will show the callerid (name) of the user
> originating the call, but the callerid (number) will again show the
> extension of the phone receiving the call.
> 
>    Another part of the issue is that the email that comedian mail sends
> says that the callerID and phone number are unavailable.  But when you
> listen to the voicemail, it will read the number to you (and again it is
> in the CDR properly).
> 
>    The last part of the issue (that I have been to see) is that FollowMe
> can also never pass along the number.  It always says, "You have an
> incoming call from number unavailable."  And again, even if the
callerID
> doesn't come up, the number is there 99% of the time.
> 
>    I have a feeling that all this interconnected somehow.  Any help
> would be greatly appreciated.  Thanks.
> 
> Eric
> 
> 
-- 
Eric Lubow
LinkExperts, Inc.
Systems Administrator
e: elubow@linkexperts.com
w: www.linkexperts.com