asterisk users - May 2007 - Asterisk Queue Problem - Automatic Call Distribution

Hi all,

I am seeing a strange problem with Asterisk queue. I am not sure if it's my
configuration which is wrong or there's something with Asterisk.

I am using Asterisk 1.4.2 and i have a queue with one MGCP member. When i
tried to call the extension number directing to the queue, the MGCP phone is
not ringing. However, it is fine to call the MGCP phone directly. The
strange thing is after i've called the MGCP phone directly, calling the
extension number directing to the queue works fine. I wonder what could be
wrong. Any comment and help is very much appreciated.

The following is the configuration:

queues.conf
[queue1]
strategy=roundrobin
member=>MGCP/101@101

mgcp.conf
[101]
host=dynamic
context=default
canreinvite=no
callerid="101<101>
line=>101

extension.conf
exten=>601,1,Queue(queue1)

Regards,
Chong
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On 5/16/07, TienSen Chong <tiensen@gmail.com>
wrote:
> Hi all,
>
> I am seeing a strange problem with Asterisk queue. I am not sure if
it's my
> configuration which is wrong or there's something with Asterisk.
>
> I am using Asterisk 1.4.2 and i have a queue with one MGCP member. When i
> tried to call the extension number directing to the queue, the MGCP phone
is
> not ringing. However, it is fine to call the MGCP phone directly. The
> strange thing is after i've called the MGCP phone directly, calling the
> extension number directing to the queue works fine. I wonder what could be
> wrong. Any comment and help is very much appreciated.
>
> The following is the configuration:
>
> queues.conf
> [queue1]
> strategy=roundrobin
> member=>MGCP/101@101
>
 I don't think that's a valid interface string as far as app_queue is
concerned at present. I'll have to take a look at that. I think a
workaround would probably be to define a Local channel as the queue
member and then dial to the MGCP phone in the exten you're defining
for the Local channel.

-- 
Bird's The Word Technologies, Inc.
http://www.btwtech.com/

Hi Chong,
I have no experience with MGCP, but do you see anything in the Asterisk  
CLI or the full log while the terminal is supposedly being called by the  
ACD?
Another thing you could do is to create a Local/101@agents channel, whee  
as the queue memebre you have Local/101@agents and that does the actual  
calling to the MGCP terminal - you should see something in the CLI at this  
point.
Hope this helps,
l.



On Wed, 16 May 2007 13:45:19 +0200, TienSen Chong <tiensen@gmail.com>  
wrote:
> Hi all,
>
> I am seeing a strange problem with Asterisk queue. I am not sure if
it's
> my
> configuration which is wrong or there's something with Asterisk.
>
> I am using Asterisk 1.4.2 and i have a queue with one MGCP member. When i
> tried to call the extension number directing to the queue, the MGCP  
> phone is
> not ringing. However, it is fine to call the MGCP phone directly. The
> strange thing is after i've called the MGCP phone directly, calling the
> extension number directing to the queue works fine. I wonder what could  
> be
> wrong. Any comment and help is very much appreciated.

-- 
Loway Research - Home of QueueMetrics
http://queuemetrics.com